Cutter Ford Mitsubishi - Service Center

no one cares this is my second time having to bring my mustang to them and it never gets better. my AC evaporator went bad after just 10K miles. the customer serv this is my second time having to bring my mustang to them and it never gets better. my AC evaporator went bad after just 10K miles. the customer service rep gave me no clear answers as to why it went out and made it seem like this was a natural thing to break after only 10K miles. I also asked if the new part was a upgraded or different version and the rep had no idea. I asked since he told me i had a new 2 year warranty on the new evaporator...which doesn't help when my part died after 3 years!!!! this is my last ford.... More

Recall I talked with Will Soong and he helped me with the so much respect! They did my recall within 4 hrs of dropping my truck off. Great customer service g I talked with Will Soong and he helped me with the so much respect! They did my recall within 4 hrs of dropping my truck off. Great customer service great respect More

Great Service. I purchased my 2008 (used) Ford Ranger Sport 4x4 ten years ago from this dealer. Have had all my regular services and repairs done here every since. I purchased my 2008 (used) Ford Ranger Sport 4x4 ten years ago from this dealer. Have had all my regular services and repairs done here every since. Last week, I stopped in to see my service advisor (Kellie Sue Walroth) to schedule ignition and door lock replacement for my truck. Sad to say, my service advisor of ten years was gone. Well, Noell Bylaardt was there and jumped into the void. She said that Kellie moved to Germany and said she could check on parts and appointment availability and cost estimate and call me. Within 1/2 hour, I received a good price and appointment. Noell was out there at check in. Great job! Noell is my new service advisor! More

Easy to make, didn’t take long Service was done in an appropriate time. There’s places to sit and wait though I chose to walk around the area to local businesses Service was done in an appropriate time. There’s places to sit and wait though I chose to walk around the area to local businesses More

Ford Escape Periodic Service Checkup Greeted by the Service Department. My point of contact was Liz. She is an outstanding individual and does the 3 essential things that are important to Greeted by the Service Department. My point of contact was Liz. She is an outstanding individual and does the 3 essential things that are important to a customer. She: -Communicates -Coordinates and most importantly she: -Follows Up I was in the Army 32 years and worked as a VP for a major defense firm. I know good people and she is outstanding. More

Unexplained Oil Smell/Leak I took my 2005 Ford Mustang Convertible (4.0L V6, Auto) to Cutter Ford for a Transmission Service and Engine Oil/Filter Change. Amongst other minor i I took my 2005 Ford Mustang Convertible (4.0L V6, Auto) to Cutter Ford for a Transmission Service and Engine Oil/Filter Change. Amongst other minor items, Cutter Ford said there was an Engine Oil Leak. But I never noticed any Engine Oil leaking before, or any Oil smell, or the Oil level going down. When I picked up the car from Cutter Ford, I immediately noticed an Oil smell. I figured it would eventually burn off, but it has not gone away. Cutter Ford wants to charge a lot to diagnose where the “Oil Leak” is, and they mentioned a possible engine rebuild. The car has only 50K miles, and does not need to have the engine rebuilt. Anyway, I will not be going back to Cutter Ford. Honolulu Ford seems to have a nicer and smarter and more accommodating Staff. More

Maintenance Service Excellent customer service from their entire team. From the time we checked-in to check-out it was a total of 40 minutes, fast and efficient. We will Excellent customer service from their entire team. From the time we checked-in to check-out it was a total of 40 minutes, fast and efficient. We will definitely schedule all of our service maintenance at Aiea from now on! More

Review Excellent customer service . Answers all my concerns. Easy to drop off and pick up my vehicle. Clean and comfortable waiting area. Minimal wait time f Excellent customer service . Answers all my concerns. Easy to drop off and pick up my vehicle. Clean and comfortable waiting area. Minimal wait time for this visit. More

First class service Always get the best service from checking in the car to checking out at the cashier station. The crew keeps you updated on your car on what’s being do Always get the best service from checking in the car to checking out at the cashier station. The crew keeps you updated on your car on what’s being done on it. More

Scheduled maintenance visit The team at Cutter is always polite and efficient. They gave me updates on when my car would be ready and their waiting area is clean and open. Grea The team at Cutter is always polite and efficient. They gave me updates on when my car would be ready and their waiting area is clean and open. Great service. More