Cutter Ford Mitsubishi - Service Center

Great service again from Cutter Ford Had to do the second airbag recall for my 2014 Mustang GT along with a cabin filter replacement. Did my appointment online and brought my car in on my Had to do the second airbag recall for my 2014 Mustang GT along with a cabin filter replacement. Did my appointment online and brought my car in on my scheduled Saturday. Dino came up and got set up, and started my repairs. Took about an hour and was back home before 10:00 AM. They also pointed out an item on my rear brakes which I will address. Very attentive service writer and like my previous experience, far exceeded my expectations. Thank you Cutter Ford, hope you continue taking care of your customers like me. I look forward to a long relationship. More

Recall notice on my Ford F150 pick up We moved to Hawaii 6/19 with a recall notice I received in the mainland. Cutter Ford handled it in a very professional manner. Will Soong kept me upda We moved to Hawaii 6/19 with a recall notice I received in the mainland. Cutter Ford handled it in a very professional manner. Will Soong kept me updated on the progress and checked back with me to make sure everything was satisfactory after I was home. This shows an exemplary, professional and genuine concern for his customers. Definitely a great asset to this dealer. Thank you Will! More

Quick and Professional Will kept me informed and made excellent recommendations, he was friendly and personable, as were the cashier team. Best of all the Cutter Ford team f Will kept me informed and made excellent recommendations, he was friendly and personable, as were the cashier team. Best of all the Cutter Ford team finished the job ahead of schedule. More

Frustrating! The staff is friendly! However, my rating is based on the customer service. I have a brand new 2019 Ranger with transmission problems. It was taken The staff is friendly! However, my rating is based on the customer service. I have a brand new 2019 Ranger with transmission problems. It was taken in multiple times and the service department couldn't figure out what is wrong it. They had my truck for over 2 weeks and not once did the service advisor Noelle call me to give me status of what was going on. I had to call in and ask for status. Even if they still couldn't figure it out, a phone call to let me at least know that is better than their silence. Meanwhile, my loaner wasn't even close to an equivalent of my car. I had to drive a small compact loaner car that I bumped my head each time I got in and out of it. One of the times I called Noelle to ask for the status of my truck, she said they ordered a part and it would take 4 days to come in and to give them another couple days to install it and test drive it. She said she would give me a call when the part came in. No phone call. Not only is it disappointing to have a brand new truck that isn't driving right, it is extremely frustrating to be inconvenienced by having to take the truck in and get serviced, and for them to figure out what's wrong. This takes time out of my busy schedule. Never in a million years did I ever think I'd buy a new vehicle and have this kind of problem. I'm ready to give up on Ford!!! More

Great service department I have been going to Cutter Mitsubishi in Aiea since 2014 to service my Mitsubishi Mirage. They have always been sending my coupons for service & they I have been going to Cutter Mitsubishi in Aiea since 2014 to service my Mitsubishi Mirage. They have always been sending my coupons for service & they're super easy to work with scheduling appointments. Very nice people to work with. I see Liz every time I go and she's great! More

Excellent service The staff was very friendly and knowledgeable. It was a very nice experience. The Service Manager answer all my questions and suggested ways to better The staff was very friendly and knowledgeable. It was a very nice experience. The Service Manager answer all my questions and suggested ways to better maintain my car. More

Excellent Service Liz Fontes coordinated the service for my Ford Escape. She was very friendly, knowledgeable, and efficient. I had originally considered catching the Liz Fontes coordinated the service for my Ford Escape. She was very friendly, knowledgeable, and efficient. I had originally considered catching the shuttle home to wait for my vehicle to be service. Liz explained that my wait time would not be long and that my vehicle would be finished before the shuttle could get me home. Sure enough, a very short while later my vehicle was finished and I was on my way to go about the rest of my day. I also want to comment on the cleanliness and comfort of the waiting room. The waiting room was very pleasant although I didn't spend much time there. I will be back for future service. More

AMAZING SERVICE AND GREAT STAFF Liz was so amazing. Customer service all around was GREAT! The service was GREAT! The staff was GREAT! Will continue to bring my vehicle here and also Liz was so amazing. Customer service all around was GREAT! The service was GREAT! The staff was GREAT! Will continue to bring my vehicle here and also recommend my family to CutterFord. More

Good service for safety check I appreciate the customer service. They helped me reschedule when the website wasn't working. Good service day of appointment. Website needs impro I appreciate the customer service. They helped me reschedule when the website wasn't working. Good service day of appointment. Website needs improvement and sales area was a barrier to possible sales as vehicles were not on the lot as traditional lots are displayed. More

Service Rep Dino Cannon was very helpful. My vehicle was in out of service quickly warranty work wiper shroud was also done quickly with no problems Rep Dino Cannon was very helpful. My vehicle was in out of service quickly warranty work wiper shroud was also done quickly with no problems More