Cutter Ford Mitsubishi - Service Center

Worst Experience EVER Disclaimer: I would not recommend a for fusion to start with. Our car has had problems since day one. If we were the first owners I would have trad Disclaimer: I would not recommend a for fusion to start with. Our car has had problems since day one. If we were the first owners I would have traded it in under lemon law a long time ago, HOWEVER, since there was still had a factory warranty on the car (>60,000miles) I decided to stick with it. LONG (a few months long) story short we took our car into this dealership in the first week of August 2019, and they told me I was going to get a new engine due to the fact that a few things in the engine were broken including the top half the engine block. This was not only a lie, a they were not authorized to give me this information due to the fact that they did not request permission for a new engine from corporate. They initially told us it would be from 10 days-3 weeks max depending on how long the parts took to get there. They only called us every 2 weeks if we were lucky. about a month and half in they call us and tell us they are waiting o on a cam shaft to arrive. This threw up some red flags so we questioned it and never got a response. A total of THREE months later we decided to call cooperate and explain the situation. Only after calling cooperate did the dealership called us back saying that they had REBUILT our engine and that it has been done for a while, despite our constant attempts at calling to inquire about our car. Though we were angry about the lie because big cooperation's NEVER properly rebuild engines we just accepted it as long as the car was finally fixed. This however was not the case, when I went to pick up the car the dealership could not find my paperwork, they had to reprint it off from the system because it was "misplaced". I also inquired about what type of warranty we would receive (to guarantee the work considering everything we and the car have been through and I only received a condensing answer "if i knew when cars would break I would not be working here, i would be a millionaire somewhere else". My question was regarding if we drove it off the lot and 6 months later something broke on the car (INVOLVING THE WHAT THEY "FIXED") would we be covered. This was a joke, it didn't even take 10 miles for the wrench light to pop up and the car to start behaving like it did when we FIRST took it in. At approximately 20 miles in the check engine light popped up. We did not drive the car more than 40 miles (due to work, home, dealership distance) 3-5 days later we took the car back into the dealership. Upon calling the dealership they told us that we could take it in for an a diagnostic test "free of charge" as if they were doing us a favor...like they had a choice........a few days later they called us informing us that they found 2 sensors that were bad. The car is STILL in the shop, going on another two weeks. I would NOT suggest using this dealership due to the following reasons: Lack of communication In accurate information Inexperienced or unqualified mechanics/"journey men" Mediocre customer service If you need the whole story of everything that happened feel free to leave questions and I can give you the case info from my cooperate claim. More

Easy (that's enough) I brought our car in for service, and it went very well. I like the coffee bar, and there is a comfortable waiting area with TV and newspapers. It all I brought our car in for service, and it went very well. I like the coffee bar, and there is a comfortable waiting area with TV and newspapers. It all went very smoothly. More

Above Bench Mark Service Todd and Dino were fantastic..I needed a replacement part for a safety check. ordered it and installed it. Kept me in the loop.. no anxiety...once ag Todd and Dino were fantastic..I needed a replacement part for a safety check. ordered it and installed it. Kept me in the loop.. no anxiety...once again we reccomend to everyone the Great Service you will recieve from Cutter Ford Mitsubishi More

Excellent job. Service agent went over everything that needed to be done and beyond.The report on the check list is great to see what's need to be done. needed to be done and beyond.The report on the check list is great to see what's need to be done. More

excellent Liz Fontez is my go to person because she always takes care of everything-efficiently. She even got the new ford pass thing to work so I got my point Liz Fontez is my go to person because she always takes care of everything-efficiently. She even got the new ford pass thing to work so I got my points. Convenient, efficient, good service. More

Wow ok we need at least 25 words minimum. Well my girlfriend and I had bought a 2019 Ford Fusion, and I had brought it in for the 10,000 mile service. The experience was fast, easy and efficient. Gre girlfriend and I had bought a 2019 Ford Fusion, and I had brought it in for the 10,000 mile service. The experience was fast, easy and efficient. Great service! More

Typical Service We arrived fifteen minutes early and they took us right away, thankfully and service was fast and good. Mahalo for the fast and great job. We arrived fifteen minutes early and they took us right away, thankfully and service was fast and good. Mahalo for the fast and great job. More

Service my car for oil change and issues with my Fob and bac My appointment took 2 days. It was told at about 3:00 that day that my car needed to stay overnight. The next day, they told me what services were r My appointment took 2 days. It was told at about 3:00 that day that my car needed to stay overnight. The next day, they told me what services were recommended and I told them what I wanted done. They told me my car would be ready by 2:30, I got the 2:30 shuttle but when I arrived my car was not ready. I finally got my car at 3:45. I have a 2013 model and this was the very first time I received this poor service. I was very disappointed. More

Cutter Ford Aiea Service Friendly greetings, great facility and helpful staff. Awesome customer service. Thorough car services review. Thank you to great Cutter Ford Aiea team Friendly greetings, great facility and helpful staff. Awesome customer service. Thorough car services review. Thank you to great Cutter Ford Aiea team. Reasonable waiting time. More

Efficient and thorough The Hawaii Safety Inspection check and oil change were provided in a very efficient but thorough manner and I was notified by cell phone as soon as th The Hawaii Safety Inspection check and oil change were provided in a very efficient but thorough manner and I was notified by cell phone as soon as the car was available. More