Cutter Ford Mitsubishi - Service Center

The service people are excellent! They give very good Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! More

5+ Stars Service Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of serv Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of services. This is why I keep on coming back!! More

Great Service Advisor Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. More

Needs Improvement After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is th After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is that most of us who service our cars at the dealership are not mechanics, so, if we have questions, they should answer them instead of being defensive and providing emotional responses! In the end, her explanation was satisfactory and I did not dispute the charges. All I needed were my questions answered! I am suggesting additional training for the employees so that they know how to provide clear, concise, unemotional, and tactful responses to the customers. I also don't like that the service advisers reach out to us asking for no less than a 5-star rating. If we are unsatisfied with the service we were provided, I don't think they should ask us, after the fact, if there's anything they can do to fix it. More

They are fast and awesome they get you in and out. Their customer service is 💯. I wouldn’t want to go anywhere but cutter ford Aiea. customer service is 💯. I wouldn’t want to go anywhere but cutter ford Aiea. More

Thank you Liz for the awesome service I've been leery having my car serviced by dealerships as I've had horrible service at Kailua Ford....8 hrs to replace a battery?! My other concern was I've been leery having my car serviced by dealerships as I've had horrible service at Kailua Ford....8 hrs to replace a battery?! My other concern was being overcharged. I had my invoice reviewed by another mechanic, I was pleasantly surprised! He confirmed that I was not overcharged for parts, labor comparable. Some items were actually cheaper than going to an auto shop. Thanks again Liz!!!! More

Fixed a Repaired Cutter Ford representative (Will Soong) was on top of my vehicle situation, always letting me know what the problems, costs and when it’ll be ready. Cutter Ford representative (Will Soong) was on top of my vehicle situation, always letting me know what the problems, costs and when it’ll be ready. He also followed up if my vehicle is running in great shape. More

1989 Ford Mustang Had several automotive issues taken care of. My advisor was Will. He kept me informed by e-mail and phone. They did a thorough job. Shuttle picked Had several automotive issues taken care of. My advisor was Will. He kept me informed by e-mail and phone. They did a thorough job. Shuttle picked me up when repairs were completed. More

great care we have always had great care taken with our cars at cutter.they always make sure everything we had issues with are taken care of. we have always had great care taken with our cars at cutter.they always make sure everything we had issues with are taken care of. More

Very good service but seems a little long to wait for work scheduled. Initially did not have all parts in stock when scheduled a week prior. but seems a little long to wait for work scheduled. Initially did not have all parts in stock when scheduled a week prior. More