Cutter Ford Mitsubishi - Service Center

Ashley Santiago treated me like Ohana. She took the time to ask me any of my concerns and reviewed everything regarding my service. Cutter Ford Aiea alway treats me like Ohana and I appreciate all they do. to ask me any of my concerns and reviewed everything regarding my service. Cutter Ford Aiea alway treats me like Ohana and I appreciate all they do. I hope to be able to keep Ashley Santiago as my service advisor in the future. More

The service department technicians are great. I take my car to be serviced every 5000 miles and there are no mishaps or problems. I always receive my car in good running condition after the maintenance wor car to be serviced every 5000 miles and there are no mishaps or problems. I always receive my car in good running condition after the maintenance work. My wait time is no more than 30-45 minutes. The techs are thorough but fast. More

Safety Inspection When I brought my car for an safety inspection and oil change, my courtesy ride was available within 3 minutes. Liz Fontes called me to tell me my ca When I brought my car for an safety inspection and oil change, my courtesy ride was available within 3 minutes. Liz Fontes called me to tell me my car was ready. The courtesy driver picked me up within 15 minutes. Within 5 minutes, my car was ready. This is the best and fastest service I ever received in a long time. More

Never have I ever had such great service. My husbands car was shipped from the mainland and got a flat being taken off the trailer. I called the dealership to see if they had the tire in stock. They did not was shipped from the mainland and got a flat being taken off the trailer. I called the dealership to see if they had the tire in stock. They did not but did have it at the warehouse. Liz was FANTASTIC! She had the car brought around back when I got there and had the tire put on in no time. Talk about great service! Thank you for making a stressful situation for me, a very smooth one! More

Cutter Ford is the Best Excellent service, and they let you know what’s up. At 125k miles, time to replace my transmission. It has done its job and glad they pointed out th Excellent service, and they let you know what’s up. At 125k miles, time to replace my transmission. It has done its job and glad they pointed out the leak. Excellent people provide excellent service. More

Great Staff! From the cancellation of an appointment to the rescheduling of our new appointment, the contact person(S) were friendly and courteous. When we arrive From the cancellation of an appointment to the rescheduling of our new appointment, the contact person(S) were friendly and courteous. When we arrived to drop off our car they staff was busy and said they would be with us shortly, and they were. Within an hour or so we received a call that our car was ready for pick up. This has been our experience in the past also, courteous staff and timely service. Big MAHALO!! More

The service people are excellent! They give very good Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! More

5+ Stars Service Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of serv Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of services. This is why I keep on coming back!! More

Great Service Advisor Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. More

Needs Improvement After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is th After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is that most of us who service our cars at the dealership are not mechanics, so, if we have questions, they should answer them instead of being defensive and providing emotional responses! In the end, her explanation was satisfactory and I did not dispute the charges. All I needed were my questions answered! I am suggesting additional training for the employees so that they know how to provide clear, concise, unemotional, and tactful responses to the customers. I also don't like that the service advisers reach out to us asking for no less than a 5-star rating. If we are unsatisfied with the service we were provided, I don't think they should ask us, after the fact, if there's anything they can do to fix it. More