Cutter Ford Mitsubishi

Excellent Service We have always had our 2012 Fusion Hybrid serviced at Cutter Ford in Aiea. they have a nice waiting area or they will take you somewhere. We have always had our 2012 Fusion Hybrid serviced at Cutter Ford in Aiea. they have a nice waiting area or they will take you somewhere. More

Stealth Purchase Cutter Ford Aiea, Christian was polite, friendly, considerate and accommodating of my busy schedule, After I explained I prepared and researched what Cutter Ford Aiea, Christian was polite, friendly, considerate and accommodating of my busy schedule, After I explained I prepared and researched what I wanted, Christian listened, and showed me what I wanted to see. I appreciated his friendly relaxed demeanor and that he wasn't pushy. I was looking for a white limited edition Expedition, and they had a beautiful White Expedition Limited Stealth available in inventory. Christian and his Finance team continued to make the process an enjoyable and successful experience! I would definently buy a car from Cutter Ford Aiea again! Thanks Christian! More

2019 F-250 Not Inspected / Prep for Damage Purchased new 2019 F-250, but when picking up the truck for delivery 7 days after purchase the Salesman found bumper damage just prior to driving the Purchased new 2019 F-250, but when picking up the truck for delivery 7 days after purchase the Salesman found bumper damage just prior to driving the new truck off the dealership lot. The dealership ordered a new bumper, but the replacement would take two days which required a loss of income for my self employed son. The dealership consumer relations representative was contacted, but refused to provide compensation for my son's loss of income for having to take two days off for the bumper replacement. This dealership had 7 days to identify the damage, but made no attempt to inspect the truck prior to delivery. More

Suspension rattle Took in our vehicle because my wife complained about a rattle as she sped up. Service is as always friendly and reliable, Kelly goes above and beyond Took in our vehicle because my wife complained about a rattle as she sped up. Service is as always friendly and reliable, Kelly goes above and beyond to take care of the problem. Vehicle was checked and repaired within a few days. We were unable to pick up right away and they were able to accommodate and schedule a pick up in order to pick up the vehicle. Have been a customer since 2009 and will continue be one for a long time. More

Routine maintenance Would've appreciated a heads up or reminder that the routine maintenance was due. We leased our Ford Explorer brand new and our car didn't notify us Would've appreciated a heads up or reminder that the routine maintenance was due. We leased our Ford Explorer brand new and our car didn't notify us that it was due either. Now that our original salesperson has moved on to another employment, who should we be in contact with? More

LIFE SAVERS! A couple of hoses on my 2016 F-150 cracked rendering my truck undrivable. I had it towed to the nearest Ford dealership (NOT Cutter Ford) and was told A couple of hoses on my 2016 F-150 cracked rendering my truck undrivable. I had it towed to the nearest Ford dealership (NOT Cutter Ford) and was told that the fix was not covered by my warranty. I had just purchased an extended warranty no more than a few months prior so I was shocked to hear the news. I asked the unnamed dealership to provide me with a detailed breakdown of the repair which took them several days to provide. The needed parts totaled $200, while the labor cost was $1,900! Feeling that there was something wrong, I called Cutter Ford and spoke with Noell Bylaardt and Sean Rodrigues who were incredibly professional and helpful. I had the truck towed once again from the unnamed dealership to Cutter Ford. Not only were the hose replacements covered under my warranty, but they discovered a couple of other minor items that needed to be addressed. Noell's thorough work literally saved me over $2,000 and the truck was delivered back to me BEFORE the date promised. I am a Cutter Ford customer for life and recommend Sean and Noell to anyone looking for stellar, genuine service. Mahalo Cutter Ford, Sean and Noell! More

Excellence The service has been great for 13 years that my car received service from this dealership. The cost for parts and labor is affordable and I never wait The service has been great for 13 years that my car received service from this dealership. The cost for parts and labor is affordable and I never wait over an hour for my car. Thank you Cutter Ford/Mitsubishi, Aiea. More

Don’t buy used cars from this dealer I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I coul I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I could go back and undo the relationship and purchase I would. This has nothing to do with the vehicle, this is about the dealer. To be clear I agreed to buy a used car from the dealer, based on an agreement that the dealer would repair an issue with the sunroof prior to me taking possession of the vehicle no later than 7 days later (I had family coming to visit and needed the car). Over the next week I continued to reach out to the dealer to ensure the car would be ready, I received limited feedback with no clear timeline. On the last day they called me and said they did not have a timeline for the repairs to be completed. They offered me my car with the sun screen cover hanging down low enough to block my view out of the back of the car. They did do a hurried quick wash of the vehicle after I noted that the car was dirty and they were asking me to take ownership. Additionally, The dealer management told me that the delays were not their fault, and I would not recurve any type of compensation for the delays. Currently, I still have the car, it’s still not repaired, I have heard from the dealer twice in 14 days, and understand that the car will eventually be repaired. Finally, an interesting note, management informed me that the rental car I was told I would receive while my car is being repaired will not be provided. They stated that the the repair delay issue is not their fault and they don’t see a reason why they would need to make that commitment. It will be interesting for my wife and Kids to wait at the dealer for a what I estimate will be 8 hours of repair work. It is clear that This purchase is nothing more than a transaction to the dealership. My biggest regret is that I paid for the car in full. I Simply wish I would have gone with any of the other Five options I was considering. Now, I am just hoping the basic repairs get complete, they do a decent job cleaning up the car and I never have to deal with them again. More

Safety Inspection I took my Nissan Altima to the dealership for a safety inspection and was very impressed with the speed and level of service I received. Thank you. I took my Nissan Altima to the dealership for a safety inspection and was very impressed with the speed and level of service I received. Thank you. Ricardo More

Routine service handled in a special manner I took my Ford Focus in for routine service and was promptly checked in. The service was completed ahead of schedule and the car was clean. The appoin I took my Ford Focus in for routine service and was promptly checked in. The service was completed ahead of schedule and the car was clean. The appointment was also easy to make.. More