Cutter Ford Mitsubishi

Good service for safety check I appreciate the customer service. They helped me reschedule when the website wasn't working. Good service day of appointment. Website needs impro I appreciate the customer service. They helped me reschedule when the website wasn't working. Good service day of appointment. Website needs improvement and sales area was a barrier to possible sales as vehicles were not on the lot as traditional lots are displayed. More

My 4th vehicle purchase at this dealership. Another winner! I had yet another great buying experience at Cutter Ford Aiea! The deal went smoothly and the salesman Kevin Newcomb was very attentive as was the fi I had yet another great buying experience at Cutter Ford Aiea! The deal went smoothly and the salesman Kevin Newcomb was very attentive as was the finance manager Ernie Salazar. I am super happy and will always be a customer of this dealership. More

Service Rep Dino Cannon was very helpful. My vehicle was in out of service quickly warranty work wiper shroud was also done quickly with no problems Rep Dino Cannon was very helpful. My vehicle was in out of service quickly warranty work wiper shroud was also done quickly with no problems More

Great customer service experience Helpful and professional really enjoyed the experience. A very knowledgeable team that made car buying a pleasure. I walked out a very satisfied custo Helpful and professional really enjoyed the experience. A very knowledgeable team that made car buying a pleasure. I walked out a very satisfied customer. Thank you to Bachan and Rodney. More

no one cares this is my second time having to bring my mustang to them and it never gets better. my AC evaporator went bad after just 10K miles. the customer serv this is my second time having to bring my mustang to them and it never gets better. my AC evaporator went bad after just 10K miles. the customer service rep gave me no clear answers as to why it went out and made it seem like this was a natural thing to break after only 10K miles. I also asked if the new part was a upgraded or different version and the rep had no idea. I asked since he told me i had a new 2 year warranty on the new evaporator...which doesn't help when my part died after 3 years!!!! this is my last ford.... More

First time buyers Mr. Mario Aguilar really helped us through on picking the best option for our first car considering all our conditions and giving us suggestions on wh Mr. Mario Aguilar really helped us through on picking the best option for our first car considering all our conditions and giving us suggestions on which car best fits our needs. More

Disappointed First of all you brainless idiots decided to change the ownership title putting my wifes name first which she is not going to like and is going to ask First of all you brainless idiots decided to change the ownership title putting my wifes name first which she is not going to like and is going to ask me why they did that and my only answer is going to be because they are stupid. Anyone with half a brain would know that the registration on the new car would be the same as the old one but you brainless idiots decided to change it. Secondly we agreed to finance $12,000 not $12,000 plus a few hundred which only shows how dishonest you are. First Hawaiian Bank and Cutter ford both sent in hard inquiries which damaged my credit rating. I understand the bank but nobody gave you permission to check my credit. Your salesman was very nice and very professional. Too bad I can't say that about his bosses. Also if you need to communicate you need to communicate with me as my wife cannot read or write English so if you want to send her emails, please do it in Korean so she can understand. In the end we both are losers. I ended up paying more for the car than I should have and you ended up with a very unhappy customer who will badmouth you every chance I get. I am considering filing a complaint with the Better Business Bureau. More

Recall I talked with Will Soong and he helped me with the so much respect! They did my recall within 4 hrs of dropping my truck off. Great customer service g I talked with Will Soong and he helped me with the so much respect! They did my recall within 4 hrs of dropping my truck off. Great customer service great respect More

First car purchase I went to a few dealerships around the island. I was led on the first car I was going to buy, they sold it as I was beginning the paperwork for it. I went to a few dealerships around the island. I was led on the first car I was going to buy, they sold it as I was beginning the paperwork for it. The second place the salesman was over personal, rude, mocking my trade in which was sellable at around 8k, and telling me my credit wouldn’t work or I couldn’t make the payments. Then in the end wanted me to buy the car so bad they’d let me keep it until Wednesday to decide. I wasn’t happy with any of it. I went to cutter ford and was greeted by most of the people. I was looking for a car and found one that worked for me, and I didn’t know how to drive manual and the sales guy took me to a lot and showed me how. they were nice and worked on the price of the car with me, as well as my monthly payment. I was there well after they closed and they still got me set up. More

Great Service. I purchased my 2008 (used) Ford Ranger Sport 4x4 ten years ago from this dealer. Have had all my regular services and repairs done here every since. I purchased my 2008 (used) Ford Ranger Sport 4x4 ten years ago from this dealer. Have had all my regular services and repairs done here every since. Last week, I stopped in to see my service advisor (Kellie Sue Walroth) to schedule ignition and door lock replacement for my truck. Sad to say, my service advisor of ten years was gone. Well, Noell Bylaardt was there and jumped into the void. She said that Kellie moved to Germany and said she could check on parts and appointment availability and cost estimate and call me. Within 1/2 hour, I received a good price and appointment. Noell was out there at check in. Great job! Noell is my new service advisor! More