Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cutter Ford Mitsubishi
Aiea, HI
356 Reviews
Cutter Ford has been the auto dealership that people visit from all over Oahu when it comes to new and used car sales. From Pearl City to Kapolei, Cutter offers the largest selection of affordable Ford inventory in the Honolulu area. Whether you are looking for a new hybrid, a Ford truck, sedan, SUV or minivan, our experienced and friendly staff will be sure to help you make the right decision so that you drive off the lot smiling.
In addition to our extensive vehicle inventory, our Ford service center is staffed with the highest trained and factory certified technicians so that your car or truck will continue to receive the best auto service around. Located in Aiea, we are proud to serve the auto needs of surrounding communities including Ewa Beach, Hickam, Mililani and Schofield. Visit Cutter Ford to find out more about your financing options, our current inventory, services offered and our Ford parts department. We are dedicated to making the auto buying experience a positive one for each customer and are proud that we continue to be your choice Ford dealerships.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 356 reviews
November 22, 2019
The service people are excellent! They give very good Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! Customer Service at Cutter Ford Aiea! I dealt with Dino and Liz recently and they were both easy to work with and explained everything to me! More
by Neeo
Employees Worked With
Dino and Liz in the Service Department
November 20, 2019
5+ Stars Service Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of serv Always pleasant environment, very professional service, especially LIZ FONTES!! SHE IS THE BEST!! Always with a smile and goes that extra mile of services. This is why I keep on coming back!! More
by FORD4EVER
Employees Worked With
LIZ FONTES
November 20, 2019
Great Service Advisor Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. Our advisor is the best. Veronica has always taken good care of us. Wouldn't want anyone else to service us. I will return for service with her. More
by garyswri
Employees Worked With
Veronica
November 19, 2019
Great experience. The salesperson, Lance Threefingers, was instrumental in getting me an unbelievable deal on a 2019 Shelby GT350. The car was loaded with all available The salesperson, Lance Threefingers, was instrumental in getting me an unbelievable deal on a 2019 Shelby GT350. The car was loaded with all available options. Lance was very professional and so knowledgeable about the car that the whole process was as smooth and stress free as possible. More
by robmakmac
November 18, 2019
Excellent customer service.Clean facility.Meet our Excellent customer service. Clean facility. Meet our expectations. Our salesman was very courteous. He demonstrate professionalism. Finance person Excellent customer service. Clean facility. Meet our expectations. Our salesman was very courteous. He demonstrate professionalism. Finance personnel was very helpful. Fast and efficient. Paper works was done in timely manner. More
by Sambeth
November 17, 2019
Needs Improvement After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is th After my husband go home, I called the service adviser, Liz Fontes, to question some of the charges. What the service adviser needs to remember is that most of us who service our cars at the dealership are not mechanics, so, if we have questions, they should answer them instead of being defensive and providing emotional responses! In the end, her explanation was satisfactory and I did not dispute the charges. All I needed were my questions answered! I am suggesting additional training for the employees so that they know how to provide clear, concise, unemotional, and tactful responses to the customers. I also don't like that the service advisers reach out to us asking for no less than a 5-star rating. If we are unsatisfied with the service we were provided, I don't think they should ask us, after the fact, if there's anything they can do to fix it. More
by Arcata
Employees Worked With
Liz Fontes
November 15, 2019
Thank you Liz for the awesome service I've been leery having my car serviced by dealerships as I've had horrible service at Kailua Ford....8 hrs to replace a battery?! My other concern was I've been leery having my car serviced by dealerships as I've had horrible service at Kailua Ford....8 hrs to replace a battery?! My other concern was being overcharged. I had my invoice reviewed by another mechanic, I was pleasantly surprised! He confirmed that I was not overcharged for parts, labor comparable. Some items were actually cheaper than going to an auto shop. Thanks again Liz!!!! More
by ninasmail
Employees Worked With
Liz Fontes
November 15, 2019
They are fast and awesome they get you in and out. Their customer service is 💯. I wouldn’t want to go anywhere but cutter ford Aiea. customer service is 💯. I wouldn’t want to go anywhere but cutter ford Aiea. More
by U2ONEZ
November 13, 2019
1989 Ford Mustang Had several automotive issues taken care of. My advisor was Will. He kept me informed by e-mail and phone. They did a thorough job. Shuttle picked Had several automotive issues taken care of. My advisor was Will. He kept me informed by e-mail and phone. They did a thorough job. Shuttle picked me up when repairs were completed. More
by 1989mustang
Employees Worked With
Will Soong
November 13, 2019
Fixed a Repaired Cutter Ford representative (Will Soong) was on top of my vehicle situation, always letting me know what the problems, costs and when it’ll be ready. Cutter Ford representative (Will Soong) was on top of my vehicle situation, always letting me know what the problems, costs and when it’ll be ready. He also followed up if my vehicle is running in great shape. More
by Fixed and Repaired
Employees Worked With
Will Soong
