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Cutter Ford Mitsubishi
Aiea, HI
355 Reviews
Cutter Ford has been the auto dealership that people visit from all over Oahu when it comes to new and used car sales. From Pearl City to Kapolei, Cutter offers the largest selection of affordable Ford inventory in the Honolulu area. Whether you are looking for a new hybrid, a Ford truck, sedan, SUV or minivan, our experienced and friendly staff will be sure to help you make the right decision so that you drive off the lot smiling.
In addition to our extensive vehicle inventory, our Ford service center is staffed with the highest trained and factory certified technicians so that your car or truck will continue to receive the best auto service around. Located in Aiea, we are proud to serve the auto needs of surrounding communities including Ewa Beach, Hickam, Mililani and Schofield. Visit Cutter Ford to find out more about your financing options, our current inventory, services offered and our Ford parts department. We are dedicated to making the auto buying experience a positive one for each customer and are proud that we continue to be your choice Ford dealerships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 355 reviews
July 13, 2021
On June 14th I purchased parts for my 2012 Ford Explorer. I have been trying to reach someone in the service department for 2 weeks to see if the parts are in, but have only been able to actually speak to so I have been trying to reach someone in the service department for 2 weeks to see if the parts are in, but have only been able to actually speak to someone twice. They have been unable to assist. I have left several messages for my service rep. VERONICA BARWAR, but have yet to receive a call back. Again this has been going on for 2 weeks. If you aren’t going to have people that can attend to the phones to answer calls or are unable to provide status of orders/work then have common decency to return messages left for you especially after customers spend $1500 dollars on parts. The service department customer service is rated as a 0 of 10!!!! More
by Kenneth J.
Employees Worked With
Veronica Barwar
May 11, 2021
Beautiful facility, service rep was very accommodating bringing 2 vehicles for comparision from other dealership, providing car fax on both, pleasant experience no pressure, he listened what we were looki bringing 2 vehicles for comparision from other dealership, providing car fax on both, pleasant experience no pressure, he listened what we were looking for, worked with our budget. Very happy including coverage protection warranty! More
by Loli
April 03, 2021
Excellent customer service that followed me through to the end which helped to cut down alot of time. They had everything ready for me and took the liberty of showing me how to access the Ford website on the end which helped to cut down alot of time. They had everything ready for me and took the liberty of showing me how to access the Ford website on my phone to start my car, lock and unlock. More
by baileyclaire58
March 16, 2021
When I pulled into the Service Drive for my appointment. Advisor Ashley was waiting for me that's the type of Customer Service I expect. She took care of my vehicle as if it was her own. Mahalo! Advisor Ashley was waiting for me that's the type of Customer Service I expect. She took care of my vehicle as if it was her own. Mahalo! More
by sho
Employees Worked With
January 21, 2021
Dino is my service advisor and was very helpful and also kept me informed of there progress of my service Awesome customer service Dino, also Rey was very helpful and was able to get all the options for my kept me informed of there progress of my service Awesome customer service Dino, also Rey was very helpful and was able to get all the options for my new truck I purchased, and even got me the best monthly payment plan... thank you Rey.. More
by Pat Sugi
December 20, 2020
Aways excellent service. My rep Ashley Santiago was friendly, communicated well and was thorough. I have taken my Transit Connect to Cutter for service since buying it in December 2014. They keep it friendly, communicated well and was thorough. I have taken my Transit Connect to Cutter for service since buying it in December 2014. They keep it in top condition. More
by earbrass
Employees Worked With
Ashley Santiago
December 17, 2020
I brought my Ford in service, but I am not sure why Elizabeth Fontes was being rude to me. Maybe because I have an older model, or maybe she was busy. She came off condescending as if her time was too Elizabeth Fontes was being rude to me. Maybe because I have an older model, or maybe she was busy. She came off condescending as if her time was too good for her customer. I really like this dealership, and hope that someone can correct her mistake. More
by Jay
Employees Worked With
Elizabeth Fontes
December 03, 2020
Able to schedule on the app, team followed up with a call, directions, and expectations on the process and time it takes to get service done. Greeted by a friendly staff in Sales and Service and they h call, directions, and expectations on the process and time it takes to get service done. Greeted by a friendly staff in Sales and Service and they had everything ready so I could just hand Service the keys. The check out was efficient and the truck was pulled around immediately. Great Service Team! More
by Tony
Employees Worked With
Ashley, Andrea, others...all great
August 25, 2020
Awesome work!!! From the service department, the mechanics, & the cashier. Service department definitely had awesome Customer service at a time I was frustrated & a sured me they’ll do everything p mechanics, & the cashier. Service department definitely had awesome Customer service at a time I was frustrated & a sured me they’ll do everything possible to fix the issue. Not once but TWICE!! They came through with good news. More
by kianid23
Employees Worked With
Will Soong
August 02, 2020
Purchased an F150 Ford pickup. Salesman was excellent and continues to be in contact. Disappointed that a new vehicle has 73 miles on it but understand many test drives. Great veh Salesman was excellent and continues to be in contact. Disappointed that a new vehicle has 73 miles on it but understand many test drives. Great vehicle. Wish I would have got a better price but do not consider myself a real negotiator on price. Everyone was helpful and concerned. Nice place good people. More
by leighnorhd
Employees Worked With
Brian Chong
