Cutter Ford Mitsubishi

Customer service was ok. New vehicle condition was unexceptional exterior and door jamb damaged and dirty. We purchased 4 new vehicles at this same dealership in the past fro New vehicle condition was unexceptional exterior and door jamb damaged and dirty. We purchased 4 new vehicles at this same dealership in the past from sales to financing and delivery was exceptional. Purchasing the 2024 Bronco same dealership in Aiea 2 weeks ago wasn’t pleasant experience. The salesperson and financial treated my wife and I fairly. The only problem was vehicle delivery. Wasn’t introduced entirely interior and exterior. Also the exterior paint scratch and chip paint. Truck color black. Before we drove off we walk around the vehicle couldn’t see much except for door jams had dirt along the rooftop too. At that time was around 5:30pm. The next day before I’d wash our vehicle. Noticed exterior surface scratches and paint chips just couldn’t believe it. Immediately contacted Cutter Ford let them know about my situation with my new truck. They setup appointment and met with Brandy. Explain my situation truck condition etc. She was pleasant, concerned and apologized for the inconvenience. Brandy gave me date and time information bring my truck which is today Monday 03/03/2025 at 9:00am. She also mentioned vehicle could take 4 to 5 days all depends on the weather regarding painting. Meanwhile few days later someone from Cutter Ford had called to setup appointment for car retail pickup. This had caused inconvenience for my wife and I meaning what we had to go through purchasing this new trunk was really unexceptional. I’m hoping when we pickup our truck when it’s ready. Everything will go smoothly in and out. with satisfaction of excellence. More

The best dealership for new cars and servicing, you will enjoy a family relationship and professional services at very good pricing. And in the rare case you encounter an issue, the Cutter family will reso enjoy a family relationship and professional services at very good pricing. And in the rare case you encounter an issue, the Cutter family will resolve and make you smile! We feel blessed with our purchase and long term relationship with the Cutter family! More

Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! Great Service! More

Victor helped me find a car that was within my budget. They were easy to work with and professional. They were easy to work with and professional. More

Satisfied with service. Car update was not completed as scheduled so arrangements were made for alternative vehicle until repairs were completed after the weekend. Havin Car update was not completed as scheduled so arrangements were made for alternative vehicle until repairs were completed after the weekend. Having an EV and being provided a gasoline based alternative doubled my energy bill for the affected period. The only complaint I have. However, everything went well and I am satisfied with the results. More

Service department is great fast friendly in keeping me informed on my repairs in a timely manner informed on my repairs in a timely manner More

Paul Feliciano is a very customer oriented person. He is knowledgeable and articulate about the value of vehicles he presents. He provided options and worked with us until we were satisfied. He is knowledgeable and articulate about the value of vehicles he presents. He provided options and worked with us until we were satisfied. More

I had my 2019 Ford Escape towed to the this Dealership on 11/21/24. Awesome service. Liz Fontes is my advisor. She had set me up for an appointment earlier , as my car stalled and could not be started. on 11/21/24. Awesome service. Liz Fontes is my advisor. She had set me up for an appointment earlier , as my car stalled and could not be started. Itvwas a totally drained battery. I had tried to "jump the battery several times but couldn't. The battery was replace and fluids checked and codes reset.car is running g like new! Thank ypu! Awesome! Great job and reassuring! More

Around mid May we wanted to special order a 2024 Ford Ranger Lariat. Using Ford’s online build and pricing process we built the Ford Ranger of our dreams with all our required options. I had Ford sent th Ranger Lariat. Using Ford’s online build and pricing process we built the Ford Ranger of our dreams with all our required options. I had Ford sent the build list to all three Ford dealerships on Oahu. One dealership responded but they told us they would apply a $5K mark-up over our build price. That dealership’s attitude and nonnegotiable mark-up requirement was a nonstarter! Cutter Ford’s Salesperson Bryan Chong contacted me the same day. Bryan was extremely knowledgeable and very pleasurable to work with as he used our build list to generate an Out-The-Door price with our desired options. The special order for our 2024 Ranger was placed and confirmed by Ford on 21 May 2024. Bryan told us it really depends on Ford scheduling process, but we thought we were possibly looking at a late Aug/Sept build date with our Ranger being delivered Oct/Nov timeframe. We did receive “Still trying to scheduled” status from Ford every 45 days and Bryan did confirm our Ranger was still Cutter Fords highest priority Special Order to be built. Although we were not notified, I found out that Ford scheduled the last build of 2024 Ford Rangers during the week of 16 Dec and our Ranger was not going to be build. This special-order process was not a Cutter Ford issue but a major problem with Ford’s special-order scheduling/manufacturing process. After I found out that our Ranger probably wasn’t going to be built, I contacted Bryan. Bryan quick let me know that they had a 2024 Ranger Lariat in our desired exterior and interior colors on Cutter Ford’s sales lot. It didn’t have the appearance package we wanted but at least it was something we could possible work with. Bryan went out of his way to reserve that Ranger until they got a confirmation that our original special order was not going to be built. The next day Bryan’s general manager got confirmation that our original Ranger was not going to be built. Bryan took our original build list and options and researched what optional parts could be shipped and installed at Cutter Ford and what options could only be factory installed. From his research other than the appearance package there was only one other option that had to be installed at the factory. Due to his hard work, he was able to generated an Out the Door price that was $2K less than our original estimated cost and something we would be happy with for years to come. If Cutter Ford’s Service Department is as good as their Sales personnel (like Bryan) then they will have a customer for the life of our new Ranger. Thanks to Bryan’s dedication we are extremely happy with our new Ford Ranger and without his help we would have never attempted nor recommend buying another new Ford vehicle More

Worst car buying experience we’ve had. Cutter Ford has no integrity. We purchased a new Bronco a month ago. They rushed us through the paperwork and finance process because they made us la Cutter Ford has no integrity. We purchased a new Bronco a month ago. They rushed us through the paperwork and finance process because they made us late for something we needed to be at. They ended up adding a warranty even though we said we didn’t want it. When we went to the bank the price for our loan was well over the amount we’d agreed on. The dealership didn’t give us our copy of the paperwork for a couple of days so we didn’t catch the discrepancy until we saw the paperwork. They processed the check from our bank and told us they would be in touch a few days later to give us a check for the overage. It’s been almost a month and we hadn’t been contacted by the dealership at all, so we reached out. The dealership told us they had sent the overage back to the bank. We also asked for a copy of the corrected paperwork we signed because we’ve yet to receive that as well. We asked when the money was sent and two hours later we received a response that the money was being processed today and will be taken to our bank in the next couple of days. There is no integrity at all at this dealership. Or they are completely incompetent at their jobs. I’m not sure which, but it all feels really shady. More