Cutter Chrysler Jeep Dodge Of Pearl City - Service Center

Went in for a free oil change and tire rotation and I was in and out in a little over an hour. My appointment was at 0730, so I may have been the very first customer. in and out in a little over an hour. My appointment was at 0730, so I may have been the very first customer. More

Great dealership Very professional people and fast service. No issues or complaints from the staff or others service. No issues or complaints from the staff or others More

this dealership is very accommodating. I would recommend this dealership to others, friendly staff and always follow up I would recommend this dealership to others, friendly staff and always follow up More

At first I was going to schedule an appointment online but saw that it was $215 just to book it. I didn't believe it so I went in person, scheduled the appointment, then dropped the van off, hoping the lo but saw that it was $215 just to book it. I didn't believe it so I went in person, scheduled the appointment, then dropped the van off, hoping the look was free since there was no mentione of cost associated with the diagnosis. I returned to pick it up at which point I was giving the $215 bill. I was not surprised but I wish the price of the diagnostic was given when I dropped off the van. Especially since the problem I had was intermittent and could not be duplicated by the technician, leaving me with the problem and less $215. Over all the experience was nice because on the ladies blessed me with her words, which made it all worth it. Also, dropping off the van before working hours was odd because they have the early bird option but since the parking lot is inaccessible, the only place to leave the car is behind the dealership... it is what it is. More

They are very good overall. The facility is a little difficult to navigate due to recent changes in access entrances. The facility is a little difficult to navigate due to recent changes in access entrances. More

The staff are very friendly. In addition the team usually works very fast and efficiently. In addition the team usually works very fast and efficiently. More

If I could leave no stars I would. I’ve been waiting for over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck l over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck literally never left the parking spot it was in for over two hours. Horrible service! More

Stay away I DO NOT suggest using this dealership for sales or service. I should have read the reviews here before trusting them with the care of my van. I have I DO NOT suggest using this dealership for sales or service. I should have read the reviews here before trusting them with the care of my van. I have been a customer of Dodge Cutter of Pearl City for a little over a year after we moved to the area. This customer service has absolutely no communication with each other.... one will say one thing and then another will say otherwise. For example, after a transmission fluid flush, they found a leak of transmission fluids with the following oil change, I was told this was covered under my warrenty (only after asking, they didnt even think to look it up) but that my warrenty was ending the next day and they had no time to fix today... understandable, so they told me come in today and they would leave the file "open" so they could fix it and it still be under warrenty since they had no openings that day. I show up today... they didnt even put me on the schedule, no one was aware I was coming and NO ONE knew about the "promise" that was made to me on coming in today and fixing it under warrenty. Every oil change comes another "new" problem found with this vehicle.... Either this 4 YEAR OLD vehicle made by dodge is horribly made and I dont recommend anyone buying one... or the service here is dishonest. My visits to this place since moving here have lead to disaster, more money, additional complications and no resolve. They only want your cash, they don’t care on how this car is your livelihood getting to and from work and supporting your family. More

Waste of time Waited over a month for my appointment. I go in just for a 20000 mile service (oil change, cabin air filter, tire rotation) and a detail, i am told it Waited over a month for my appointment. I go in just for a 20000 mile service (oil change, cabin air filter, tire rotation) and a detail, i am told it will take the day so i wait, i call the next morning and they only started on my car that day. What is the point of an appointment? (that i waited all xxxx month for!). Very poor service I wouldnt reccomend. More