Curtiss Ryan Honda - Service Center

I will never have my car serviced at Curtiss Ryan Honda in Shelton, CT ever again. I dropped off my 2018 Honda CR-V on the morning of Tuesday, January 14, 2025 to have the fuel injectors serviced and Paul in Shelton, CT ever again. I dropped off my 2018 Honda CR-V on the morning of Tuesday, January 14, 2025 to have the fuel injectors serviced and Paul Harris said they would perform the fuel pump recall as well. Believe it or not, I had to wait until Tuesday, January 21, 2025 to pick up my car. First, Harris told me that the $169 diagnostic fee would be waived if I had my car serviced at Curtiss Ryan Honda. When I disputed the estimate, Harris lied and said that "waiving the diagnostic fee never crossed his lips." Second, they did not even diagnose my car until late morning on Wednesday, January 15, 2025. Third, Harris lied to me and said that he had to express order parts and that my CR-V would be done on Thursday, January 16, 2025. Harris had Thursday off and he was the only one who could itemize our bill (according to Paul Viveros). At this point, I requested a loaner and I was told that they didn't have one for me. As it turned out, my CR-V was not serviced until Friday. Then we played the waiting game of getting payment from the warranty company. Harris should've done everything possible to get the payment on Friday, January 17, 2025 because he knew that the warranty co. couldn't pay out on Saturday (and Monday was a holiday). What was supposed to take 1 day turned into an 8 day ordeal filled with lies and empty promises. Furthermore, they replaced & charged me for 4 brand new spark plugs that my mechanic had just replaced on Thursday, January 9, 2025. From start to finish, it was an awful experience. I cannot, in good faith, recommend having anyone's car serviced here. More

My second new car from this dealership and I am more than pleased. My sales person, Mr. Joe Rigsbee was the professional that I needed my second time around. My experience with an upgrade to my Civic was ple pleased. My sales person, Mr. Joe Rigsbee was the professional that I needed my second time around. My experience with an upgrade to my Civic was pleasurable. More

Went in for oil change and tire rotation. It was walk in and they explained everything and gave me a time frame. They got me in and out in less time then they said. It was walk in and they explained everything and gave me a time frame. They got me in and out in less time then they said. More

I came to the dealership for an oil change and tire rotation because they had while you wait service, and I am new to the area. I had guarded expectations. They treated me and my well-taken-care-of rotation because they had while you wait service, and I am new to the area. I had guarded expectations. They treated me and my well-taken-care-of 2014 Pilot like royalty, and my experience couldn't have been better. Straight forward great, speedy, and thorough service, and they went through all of the things I needed to be aware of for my Honda. Great customer waiting facility too. Oh, and as soon as I get to my car I discovered that they washed it! This dealership and their associates get it, and they act like owners. Service your car here! This experience has also seriously made me consider buying my next Honda here! More

Very professional and understanding. Listened to my service needs, explained what would be done succinctly Listened to my service needs, explained what would be done succinctly More

Good service. Very good communication with all service personnel. Reasonable cost , good follow up with any questioins. Very good communication with all service personnel. Reasonable cost , good follow up with any questioins. More

Best service advisor PAUL E HARRIS number# 1 and the best guy you could ever meet 100% customer service he take care of his customer. he take care of me like family great job always. guy you could ever meet 100% customer service he take care of his customer. he take care of me like family great job always. More

Quick service, knowledgeable staff. The express service oil change was done in 40 minutes. You don’t have to worry that they will charge you for extra services without your clear say so The express service oil change was done in 40 minutes. You don’t have to worry that they will charge you for extra services without your clear say so. Even if it’s highly recommended something be done they will talk to you first. Good experiences so far. More

I went to Curtiss Ryan without an appointment but they said no problem. I need my tires checked and the low pressure alerts revised. They said it might take 1.5 hours but it was a lot less than that for said no problem. I need my tires checked and the low pressure alerts revised. They said it might take 1.5 hours but it was a lot less than that for the tire check, they removed a screw, revised the alerts and washed my car. Always great service from all the service managers and techs that word on my car. More

Great service department. Alwasy very helpful and accomodating. Went in for an oil change, and they let me know my car was due for severl other services. They did them all for Alwasy very helpful and accomodating. Went in for an oil change, and they let me know my car was due for severl other services. They did them all for me that day even though I did not have an appointment. More