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331 Reviews of Curry Subaru - Service Center
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July 30, 2019
Very poor customer service I brought my 6 year old Legacy in for transmission evaluation and was told almost immediately, without the car having been looked at, that I likely ne I brought my 6 year old Legacy in for transmission evaluation and was told almost immediately, without the car having been looked at, that I likely need a new transmission at the cost of $7,000. After the dealership then tied up the car for a day and a half, I was then told they didn't even work on transmissions and would just replace mine so there was, in effect, no reason to have left my car there. The dealership also did not readily disclose that many Subaru models with the CVT transmission had suffered transmission failures at higher mileages and that there had been an extension of warranties for this problem, as a result. I had to research this issue and speak with others to find out about prospective lawsuits for this defect. The dealership made no compensatory offers nor apologies. I will likely not purchase another Subaru because of this problem. More
by Reviewer44
Employees Worked With
Alex Bufi
July 29, 2019
New tires and oil change Nancy has always been fantastic to work with over the years. I went in for a recall, new tires and an oil change. Service was quick and the price is a Nancy has always been fantastic to work with over the years. I went in for a recall, new tires and an oil change. Service was quick and the price is always right. More
by Phil603
Employees Worked With
July 28, 2019
Great service department Nancy always helps me out with good communication and honest advice. It's also very helpful that they have a courtesy shuttle so I don't have to pay f Nancy always helps me out with good communication and honest advice. It's also very helpful that they have a courtesy shuttle so I don't have to pay for a cab to pick up my car. More
by ThisIsAnnoying
Employees Worked With
July 22, 2019
Air bag light on outback Brought my 2012 Subaru Outback to service for the same reason. Air bag light comes on and doesn’t recognize the person is sitting in the seat. Thy Brought my 2012 Subaru Outback to service for the same reason. Air bag light comes on and doesn’t recognize the person is sitting in the seat. Thy had the car for a week and could not replicate the issue. We brought it back Saturday July 20th to shoe them the issue still exists. Emanuel said there seems to be a short. He reset the air bag and it came back on Sunday Car is now in your dealership for the 6th time for same reason. I don’t feel safe driving this car without the airbags working correctly. Please do what ever necessary to fix the car Loaner cars are not readily available. So I rely on family More
by mcguyver007
Employees Worked With
Jordan Fell
July 17, 2019
Best Subaru dealer in Westchester County NY Service doesn't end with the sale, that is only the beginning . Mark in sales and Nancy in service make the best team possible. Try them and you'll be Service doesn't end with the sale, that is only the beginning . Mark in sales and Nancy in service make the best team possible. Try them and you'll be a lifetime customer of theirs. More
by Forester Guy
July 03, 2019
Oil change The service team at Curry Subaru were very professional and courteous especially Phil, the service representative, He is always prompt with all of his The service team at Curry Subaru were very professional and courteous especially Phil, the service representative, He is always prompt with all of his work. More
by Mike G
Employees Worked With
June 26, 2019
Competent Expeditious Service I have been a customer of Curry Subaru since I bought my first Subaru there in 2010. Their service has always been of the highest quality at very reas I have been a customer of Curry Subaru since I bought my first Subaru there in 2010. Their service has always been of the highest quality at very reasonable pricing. Also, since I always wait for my car while it is being serviced, l can happily report that their waiting area is extremely comfortable and accommodating...so much so that the waiting time seems to fly by. And, finally, l can’t say enough about their service reps. They are truly outstanding. More
by Subydooby
June 22, 2019
Phil is great, been dealing with him for years! Phil G. is a true professional and makes its so easy to have my cars serviced, I only come when Phil is working!!!! He is the best. Phil G. is a true professional and makes its so easy to have my cars serviced, I only come when Phil is working!!!! He is the best. More
by Bunky
Employees Worked With
June 22, 2019
Excellent service From the person scheduling the appointment,dropping off the car, keeping advised about any problem to picking up the car Everyone was friendly, helpfu From the person scheduling the appointment,dropping off the car, keeping advised about any problem to picking up the car Everyone was friendly, helpful and professional. It was the best service a person could ask for. Kudos to the curry dealership. More
by Speedy Bob 75
Employees Worked With
Sorry I forgot the names. At 75 my memory is not good with names.
June 13, 2019
Buying/Leasing Good. Service? Not so much. I’ve reviewed my leasing experience of Curry Subaru elsewhere (positive). This is a review solicited by Curry of my experience after a scheduled servi I’ve reviewed my leasing experience of Curry Subaru elsewhere (positive). This is a review solicited by Curry of my experience after a scheduled service visit. I can say this: it was better than the last one. The representative, Jordan,was nothing but professional, pleasant, helpful and clear. No complaints. My main complaints are as follows: GETTING an appointment is an INSANELY prolonged process!! All three times I have had to schedule service visits, the first available date was a MINIMUM of 3 weeks away. This one was more than a month from the day of scheduling! Compare this to my experience with my previous dealership (Rivera Toyota) in which I NEVER had longer than a one week wait for a scheduled appointment! That was my unaltered experience for a decade! It’s insane for an organization as large as Curry (massive) to not be able to do better than this. The service itself was fine. The car is only a year old, so it’s not like there are any real problems. Other dissatisfactions: the waiting room which is fairly large is nevertheless, packed. Humans being humans, at least 2-3 people are on their cell phones at any given moment. The volume on the unavoidable TV is constantly blasting (making the obnoxious cell phone people even louder). NO employee is baby-sitting. There is not even a sign asking people (as if driving age adults should need it) to stay off their phones in the unavoidably public area. There is certainly not any employee helping to make the experience of sharing the waiting are with 25-ish other people less than unpleasant. To reiterate: I found my service rep today, Jordan, quite pleasant and professional. Previous experiences with other service reps have been less pleasant. Not miserable, but not pleasant (kind of sullen and dismissive). Mostly, I think it’s insane that an appointment can’t be obtained until so far into the future that there is no way to know if your schedule will actually allow it to happen. I honestly have an easier time getting into my doctor’s office for a scheduled appointment sooner. . More
by HatesBadService
Employees Worked With
Jordan Fell
