Curry Hyundai

Took my car in for service today and it was handled professionally and quickly. Very happy with Curry Hyundai. I highly recommend them for service! professionally and quickly. Very happy with Curry Hyundai. I highly recommend them for service! More

Long post, but worth the read, as things unfold. But Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You migh Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You might want to do a refresher course on customer service skills. My good friend from grade school recommended this dealership, and Dante (salesman) in particular, when it came to purchasing a new Hyundai. Dante has "been there for years" and "really knows his stuff." Well one would think, but I'll tell you this, they've lost me as a customer (as well as many people I would've sent their way). I bought a 2020 Santa Fe Limited. Pricing was fair, but the real haggling takes place off the floor with the finance guy. I happened to have Klitos (I was familiar with him, as I dealt with him when I purchased my Subaru Outback back '15). First red flag - I get sent in to see Klitos BEFORE MY CAR HAS BEEN SENT DOWN FOR ME TO INSPECT. Second red flag - trying to sell me ridiculous and unnecessary add-ons by showing me new adjusted "monthly prices" Third red flag - while sitting in the car, Dante was showing me all the features. I noticed only 1 set of keys. The second set was in his pocket. Honest mistake? Well after all this, I think not. Dante had promised me all weather mats. This was something not in the vehicle on the day of sale. However, after showing me the ins and outs of the new car he says to me "I'll get those mats for you." Great. Sounds good. Fast forward 2 weeks. I have not heard from Dante at all, so I decide to text him asking the status of the mats. No response. Ok. I'll give him a few days. Send another text. Nothing. Hmmm ok now I'm feeling some sort of way, especially after dropping 43k on a car. The relationship with a customer shouldn't end after a sale...any idiot knows that. Never burn bridges. I follow up with another text AND AN EMAIL. Still nothing. I decide to call the dealership directly. What happens when Dante picks up his phone? He slams down the receiver and hangs up on me. Really great customer service skills for someone who's been working there for many years. I end up talking with the Assistant Manager Gwendolyn. She's receptive to what I have to say. By this point, this no longer has to do with mats that probably cost them pennies. This has to do with the way I'm being treated after a very expensive sale. She phones over to Paul, the manager. Paul calls me and says "great news, your mats are in, Dante got them for you." Oh really? That's funny, because I have yet to hear from him. This evening, 11/27/19, just after 5pm, I made the 1 hour + drive to Cortlandt Manor from NYC. Who do I run into but Dante. He obviously doesn't want to interact with me. But no...I want to know what the problem is that you can't send me a quick text. If you had just sent me a simple text, things would've panned out much differently, and you'd have a return customer, not to mention I'd drive up there to service the car. He says nothing and hands me the mats. Again, this no longer has to do with the mats, and everything to do with the way I have been treated after the sale. He finally says "you want to know why I haven't contacted you? I don't like the way you rated me when you did the Hyundai survey." *crickets* Ummmm, you're not serious, right? I don't remember what I put on the survey, but regardless, my responses have absolutely nothing to do with the mats I was promised. If you are going to be petty like that, it speaks volumes about the kind of person you really are. He left me with the manager and gave me a side grin as he walked away. Wow. Really professional. Grow up. If you ever decide to come to this establishment, you'll see Dante there in the front with his "friendly demeanor" being helpful. For all you Harry Potter fans, think Professor Quirrell. Lol. If I could give 0 stars I would. Not only will I never return to their Hyundai dealership, but I will be going elsewhere to purchase a new Subaru in the future. In fact, I will stay away from all Curry dealerships in the future. I have friends & family who deal with Curry Acura. Ummm, not anymore. More

Service department is top notch. Always pleasant and patient. Scheduling appointments on line or in person is easy. Shuttle service for pick or drop off is a fantastic plus. Never felt pressure for an u patient. Scheduling appointments on line or in person is easy. Shuttle service for pick or drop off is a fantastic plus. Never felt pressure for an up sell or misguided advice. Definitely recommend. More

It is always a pleasure to come to curry Hyundai service you are treated nice work is done quick and prices are reasonable. I was in and out in less than an hour you are treated nice work is done quick and prices are reasonable. I was in and out in less than an hour More

Pleasant service desk. Very helpful and polite. Brought in my car for the first free oil change. Took less than an hour to do the work in my car for the first free oil change. Took less than an hour to do the work More

This is my 2nd experience with Curry Hyundai. The entire staff is great, especially sales associate Franz Ozuna. I appreciate the time spent going over the features of my new vehicle I have also had good staff is great, especially sales associate Franz Ozuna. I appreciate the time spent going over the features of my new vehicle I have also had good experiences with the service department. More

Jose was our salesperson and he was great. He was helpful and nice. This was my first car that I purchased and I was very happy with the service. Paul, the manager was very helpful as well. and nice. This was my first car that I purchased and I was very happy with the service. Paul, the manager was very helpful as well. More

I am very please with using curry Hyundai. They were extremely helpful, friendly and knowledgeable. They worked with me and made me feel comfortable about my purchase. extremely helpful, friendly and knowledgeable. They worked with me and made me feel comfortable about my purchase. More

Another great service My car was ready on time...As part of this minor service, Tom Jordan had the car completely checked out and recommended additional service...Very comp My car was ready on time...As part of this minor service, Tom Jordan had the car completely checked out and recommended additional service...Very complete and thorough inspection done with detailed photos.. I have booked follow up repairs. A detailed estimate had also been created.....The needed repairs can be staged over time lessening the financial impact. Thoughtful and really outstanding personalized service. Very pleased. Would not let anyone else but Curry touch my car. 100%.. Hank Kelly More

Always professional and friendly service. Waiting area clean. Thank you for the snacks and reading material. Quick service. Greeted promptly. My Hyundai service guy always greets me with a great smile clean. Thank you for the snacks and reading material. Quick service. Greeted promptly. My Hyundai service guy always greets me with a great smile. More