Currie Motors Ford of Frankfort

May 2019 Always great service. Joe is great. Never had a bad experience. They are conscientious about time and don’t try to push things on you. Always great service. Joe is great. Never had a bad experience. They are conscientious about time and don’t try to push things on you. More

Sales and service Quick and great sales and service . Problems taken care of to my satisfaction. Friendly personnel in sales, service and finance. . I recommend th Quick and great sales and service . Problems taken care of to my satisfaction. Friendly personnel in sales, service and finance. . I recommend this dealership. 5 Star More

For Andy Hamda I really enjoyed working with Andy on Saturday to test drive the 2019 Ford Ranger. If only Ford would get it together on this vehicle. The pricing i I really enjoyed working with Andy on Saturday to test drive the 2019 Ford Ranger. If only Ford would get it together on this vehicle. The pricing is too high and there are no incentives. The motor also cannot compete with the GMC Canyon. Thanks again for your time and assistance, Andy!! Sarah Lowther More

Exceptional kindness and world class customer service Thank you to Mike who showed an incredible amount of patience, caring, and interest in finding the absolute best vehicle. I so appreciated how he was Thank you to Mike who showed an incredible amount of patience, caring, and interest in finding the absolute best vehicle. I so appreciated how he was willing to take the time to understand what was important to us, spent significant time allowing us to see the pros and cons between vehicles, and his ONLY focus was that we were happy. Mike truly went the extra mile with exceptional service and we will be doing business with Currie Motors for many years to come. Thank you again!!! More

Got A Great Deal In A Hurry We needed a vehicle in a rush due to our other breaking down unexpectedly. Michael was able to help my husband and I find a vehicle within our price r We needed a vehicle in a rush due to our other breaking down unexpectedly. Michael was able to help my husband and I find a vehicle within our price range. He was friendly, hospitable , and was able to get us a great deal! I am happy with the service and would recommend him as your sales associate. Thank you for all of your help Michael! More

Maintenance and Repairs on vehicle. I had more than a few items that needed maintenance and repair and all were done in a timely manner. The shuttle service that they offer is great! I had more than a few items that needed maintenance and repair and all were done in a timely manner. The shuttle service that they offer is great! More

Great service I originally bought my Ford Escort new from Currie Motors in 1999. I'm lucky as I commute to work on trains so after 20 years it just cracked 100,000 I originally bought my Ford Escort new from Currie Motors in 1999. I'm lucky as I commute to work on trains so after 20 years it just cracked 100,000 miles. But time and winter salts did the underbody and I had to get a new vehicle. When I saw the specials they had on 2018 close outs I knew after 20 years of support that Currie could help me out. I called ahead, they set me up with Alex, and it all went smoothly. He asked me about what I needed and was looking for and then showed me two cars which he thought would match what I wanted. The first was nice but the second in blue well, that's a favorite color. They went through all the paperwork fairly quickly and I was driving home in the new vehicle. More

UNABLE TO FIX ISSUE & HORRIBLE CUSTOMER SERVICE I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at Currie Motors because of these reviews and John, the service writer, was very nice and accommodating. He connected me with a loaner car while my vehicle was in the shop. Three days later, I was notified my vehicle was fixed and ready for pick-up. I picked up the vehicle on March 1st. As soon as I turned out of the Currie Motors parking lot, the “Park Fault” warning light appeared again. I immediately returned to the dealership, but was told I would need to come back another time because they don't have a loaner vehicle for me. I did not receive a call from the dealership. Instead, I followed back up and was finally scheduled to come back on March 11th to drop off my vehicle for inspection. It is now May 9, 2019. My vehicle has been at Currie Motors since I dropped it off two months ago. Currie Motors is unable to fix the issue on my brand new vehicle. Over the past two months I have been given several loaner vehicles, however, all are sedans and unsatisfactory in accommodating my personal and business needs. When I noted my vehicle in service is a van and I would need a larger vehicle as a loaner, I was told there was nothing they can do. After contacting Ford Corporate, they made me aware of the option of going to a rental car company and they would cover $60 a day. Also during this time I was told my vehicle was likely unrepairable and I should file paperwork under the Illinois Lemon Law to initiate a buyback by Ford. To fill out this paperwork, I needed the full service report from the dealership. I went to Currie Motors to make this request. Unfortunately, Judi Gumila, the service manager treated me rudely and unprofessionally. She tried to prevent sharing the necessary documents and paperwork—providing several excuses and lies. Eventually, she came forward with the needed documentation once I stated I would get my lawyer involved, if necessary. STAY CLEAR of SERVICE AT THIS DEALERSHIP. I have had nothing but issues with them. I have copies of all of my correspondences with the service department at Currie showcasing the horrible service and lack of knowledge in attempts to service my vehicle. There are many other options for Ford service. Go to one of them. More

Fantastic They were so helpful in striking a deal for the car I wanted!! They worked fast and made sure it was the right deal for me! They were so helpful in striking a deal for the car I wanted!! They worked fast and made sure it was the right deal for me! More

First Car Pete was my sales guy and I told him what I want in a car and my price range and he found and showed my car and it was in my price range so I bought i Pete was my sales guy and I told him what I want in a car and my price range and he found and showed my car and it was in my price range so I bought it. He was very friendly, customer focused and went above and beyond to show off every car we test drive. I would recommend him to anyone I know who is looking for a car. More