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Cunningham Chrysler Dodge Jeep of Edinboro

Edinboro, PA

3.8
613 Reviews
Call Dealership (814) 734-3300

12481 Edinboro Rd

Edinboro, PA

16412

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613 Reviews of Cunningham Chrysler Dodge Jeep of Edinboro

January 14, 2021

Took 3 days to get apt from time of call, no loaner available (would have to wait 2 weeks) called at 12:45pm to check on status and vehicle wasn't looked at yet, told only one mechanic has ability to w More

by speschl487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Report | Print
January 13, 2021

quick service as always, from the mechanic to the service manager very professional. paperwork was ready and keys were actually brought to me as I forgot my mask More

by mmercer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milan Crawford, Jim Coburn
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January 12, 2021

I can't thank John enough for listening to me regarding my car issues! He took good care of the situation and that made my day! The car was towed for safety sake and then bright and early John called and More

by windego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mosier, Justin Cuzzola
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January 08, 2021

The service was terrible and I feel you tried to get way more money out of us than was necessary. I was told the cabin filter needed changed so we got it done and now the vents sound like the Jestson’s ca More

by tbashline24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
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December 22, 2020

Cunninghams is and amazing place great environment and amazing people couldn’t ask for better service in anyway shape or form thanks everyone there for the help More

by zacupperman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cunningham , Ethan Chase, Zach Cabaday
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December 22, 2020

Great service!!!my salesperson was extremely helpful and knowledgeable 😊😊😇😇.I will definitely recommend this dealership to my friends. My salesperson made sure to go over eve More

by EVERARD3622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everard McMillan , Ethan Chase
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December 18, 2020

The vehicle is amazing, but the process of getting it was not. The sales guys were friendly, but it was like they'd say anything to get us to sign the dotted line. More

by JEVANHOUSE
Recommend Dealer
No
Employees Worked With
Ethan Chase
Report | Print
Dec 19, 2020 -

Cunningham Chrysler Dodge Jeep of Edinboro responded

Hey JEVANHOUSE! Thank you for choosing Cunningham's of Edinboro. We are glad you love your vehicle and apologize that our sales staff were over eager! If there is anything we can do for you to make it a 5-star experience, please call 814-734-3300 and ask for Ellise, we would love to talk about what we can do better.

December 17, 2020

Cunningham’s is always friends and professional. They do a terrific job and are reliable. I will always take my cars to Cunningham’s for repairs. More

by schulzs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cunningham
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December 16, 2020

I had a very pleasant and knowledgeable sales woman. Her name was Melissa. I appreciated her kindness and help. The next day I sent my daughter there and she helped her as well. More women need to sell cars More

by carlaambrose93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa G
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Dec 16, 2020 -

Cunningham Chrysler Dodge Jeep of Edinboro responded

That is so lovely to hear! We are glad Melissa could help you and totally agree: we need more female car salespeople! Thank you for choosing Cunningham's Carla!!

December 15, 2020

Dec 2020, Deceptive and underhanded. Cunningham's is promoting a Mail flyer scratch off that may show winning numbers for prizes but it is entirely a scam to get you to provide them with your name and s More

by GP186
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Employee not listed here
Report | Print
Dec 16, 2020 -

Cunningham Chrysler Dodge Jeep of Edinboro responded

Hello GP, There is nothing deceptive nor underhanded about this promotion. Every customer who comes into the dealership wins a prize. EVERY. SINGLE. CUSTOMER. We do NOT require a consumer to leave a name NOR a Social Security number unless the consumer wins a prize in excess of $600. We sent out 60,000 mailers, and, as clearly stated in the flyer, there is one winning number for each of the main prizes included in the 60,000 mailers. For example, on the Jeep Cherokee, the odds of winning are 1 in 60,000. Every consumer who has visited the dealership has left with a prize. No consumer has been forced or even asked to purchase a product in order to win a prize. This flyer and contest are in accordance with Pennsylvania law. Every condition is clearly spelled out in the flyer. No purchase is necessary to win, and if a consumer brings in a flyer while not wishing to give us ANY information, we are still more than happy to check to see what he or she has won.

Dec 16, 2020 -

GP186 responded

It's interesting that you point out that your flyer is "in accordance with PA law" I take that to mean that you know it is intentionally deceptive but still allowed by law. It would be a good idea to ensure your employees to not ask for peoples personal information and SSN (as I WAS asked) before they revealed to them what exactly they have "won" ($2 scratch off lottery ticket). I agree the odds of winning are printed very small under each item but when the numbers in the scratch off list the numbers below a big prize item it is designed to give the person the impression that they have won that specific item, after all that's how most lottery ticket scratch off's work. I am all for businesses promoting themselves, but using trickery is a good way to lose potential customers. I have read that there are lawsuits in other states against this type of deceptive advertising. Perhaps when you get enough upset customers you will think twice about using trickery as "advertising".

Dec 16, 2020 -

Cunningham Chrysler Dodge Jeep of Edinboro responded

You are, once again, deciding something happened that did not happen. Pennsylvania will not allow advertising that is "intentionally deceptive." Our stating that this complies with Pennsylvania law is evidence that we are making sure that we send out a flyer that is easy to read. Every aspect of this giveaway, and this is exactly what it is, a giveaway, is clearly spelled out on the flyer. There is no "trickery." We have had over 500 people in to collect prizes. Over 99% have been satisfied with the FREE prizes they have won. I have the flyer in front of me. It clearly states the odds of each prize. This is in the same area on the flyer where all the prizes are listed, and on the front page of the flyer, right above your name. I will leave this with a question that you will refuse so answer: Were you forced to do ANYTHING while you were here? This is a yes or no question.

Dec 16, 2020 -

GP186 responded

If you are unhappy with my review I suggest that you use honest business practices and ensure your employees are not asking for people's names and SSN when they present a wining flyer. A quick Google search of car dealership "promotional flyers" of this type will show that I'm not the only one unhappy with this type of dishonesty.

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