Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for your kind words, and we are thrilled to hear that you have been a loyal customer of Cumberland Toyota for so long. We value the trust you have placed in us over these many years and it makes us proud to know that we are helping you keep your vehicle in top shape. We take great pride in providing high-quality repair services with excellent customer service for our valued customers. Our professionals are highly trained, and strive to provide excellent workmanship every time. We also strive to make sure our rates remain fair and deliver value. It means the world to us that you recommend us to others, so thank you again! We look forward to continuing to serve you for many more years ahead.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are glad to hear that you feel our services offer good value and convenience, and apologize for any difficulty you had getting in contact with us. We are always striving to improve our customer service, so we will take your feedback into strong consideration when redesigning our processes. If there is anything else we can do to make your visit here more pleasant or efficient, please do not hesitate to reach out--we would be delighted to help make your experience as smooth and straightforward as possible. Thank you for being a loyal customer of Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota! We are so pleased to hear that our staff was able to take care of all your car problems in a knowledgeable, professional and caring manner. Your satisfaction is our priority here at Cumberland Toyota and it is wonderful to see that we have achieved it as evidenced by your 5-star review. Thank you for being a loyal customer - we look forward to continuing to assist with all of your service needs in the future!

Cumberland Toyota responded

We're disappointed to learn that you were unsatisfied with the service your experience at our dealership, and thank you for bringing these issues to our attention. It's never our intention to leave a customer unhappy or unsafe after leaving Cumberland Toyota. At Cumberland Toyota, we strive for excellence in customer service and safety, so this isn't an experience we want any of our customers to have. I understand your frustration and regret that it happened. Since your initial visit, we've made it a priority within our team to more closely inspect vehicles brought into the shop - not just focus on the problem area noted in the request. If there's anything else we can do to support you further as a valued customer of ours please let us know.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad you felt that our team was professional and courteous in assisting you with your RAV4 questions. Providing excellent service is of utmost importance to us, so we’re thrilled to be able to provide such helpful and friendly assistance. We look forward to being a reliable source of knowledge and customer service for you in the future!

Cumberland Toyota responded

Thank you for reviewing your experience with Cumberland Toyota! We are so pleased that our team was able to assist you quickly and with helpfulness. We strive to provide the best possible service and it's very rewarding to see that we could meet your expectations. We welcome you back anytime and hope you have a great week!

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We value your feedback and take all reviews from our customers seriously. We want every customer to be satisfied with their service experience, and it seems like on this visit something went awry. With regards to communication, we apologize that you did not receive a response as quickly as warranted or expected. We strive for excellent customer service and will use this as an opportunity to learn and improve our processes going forward. We are here to make sure each of our customers get the fullest explanation possible whenever they bring in their vehicle for service. Please reach out to us directly so that we can answer any questions you have regarding your recent visit. Thank you again for bringing this matter to our attention; we sincerely appreciate it.

Cumberland Toyota responded

Thank you so much for your kind words, as well as for your visit to Cumberland Toyota! It's our pleasure to provide friendly and helpful service to every guest; we're glad we could make your visit a pleasant one. We take pride in striving to give each of our guests the best experience possible. We hope to see you again soon!

Cumberland Toyota responded

Thank you for your wonderful feedback about your experience in the service department at Cumberland Toyota! We are so pleased to hear that you had two vehicles serviced at the same time and that it was a quick and professional experience. Our employees take great pride in ensuring excellent customer service and we value your loyalty. Thank you again for taking the time to leave us a review. We look forward to being of assistance on your next visit.

Cumberland Toyota responded

Thank you for your kind review and choosing Cumberland Toyota! We are grateful for the trust you have shown in us. Our team works hard to ensure each customer has an exemplary experience, focused on unwavering quality and outstanding service from beginning to end. We appreciate your honest feedback as it helps us continue our mission of making sure every customer is satisfied. We hope that we can be a one-stop-shop for all of your vehicle needs. Thank you again for taking the time to leave this positive review and we look forward to seeing you at Cumberland Toyota soon!