Cumberland Toyota - Service Center

Cumberland Toyota responded

We apologize for any confusion regarding your warranty coverage. Typically, manufacturer warranties expire after 60,000 miles, which may be the case with your vehicle. We recommend contacting the dealership where you purchased your car, as they may offer an extended warranty that could apply. Regarding our oil change recommendations and additional charges, our goal is to provide top-notch care for your vehicle. While we encourage regular service at our facility for optimal performance, we understand and respect our customers' preferences. We regret any misunderstanding or inconvenience caused. Regarding the diagnostic process, you're correct that we prefer to conduct our own assessment at our dealership. This ensures accurate information before proceeding with any repairs, similar to seeking a second opinion from a specialist. We sincerely wish you the best with your vehicle and hope the other service shop resolves your issue promptly.

Cumberland Toyota responded

Thank you for the positive review and for your loyalty to Cumberland Toyota. We really appreciate it! We apologize that we cannot work on your fog lights this time. At other times when we have worked on them in the past, they were installed and serviced through our custom department. We have a limited selection of parts due to supplier availability changes, so our capacity to work on certain aftermarket parts has to be evaluated. In this case, unfortunately, we could not take care of them right away for you this time. We encourage you to make a follow-up visit and hope that we will be able to service them for you in the future. Thanks again for choosing Cumberland Toyota.

Cumberland Toyota responded

Thank you for taking time to share your feedback about Cumberland Toyota, we're glad to hear your visit was a great one! It sounds like our team and the courtesy car service delivered an excellent and enjoyable experience that we hope you plan on repeating in the future. We strive to provide top-notch customer service and to make sure that each of our customers leaves feeling like they were treated professionally and kindly. Thank you again for your kind words, we look forward to seeing you soon.

Cumberland Toyota responded

Thank you for leaving your review, we are thrilled to hear you had a positive experience at Cumberland Toyota! We're overjoyed to see you took advantage of our amazing staff – it is always such an honor when customers come to us without an appointment and still receive the same great service as those with one. We work hard to ensure all of our customers receive quality service and stay delighted with their visits. Please know your kind words have been shared with Travis – we’re certain he was very pleased to hear that his service helped bring a smile to your face. Thank you again for taking the time out of your day, we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota. We are pleased that our team made a positive impact on your experience with us and that your repair was completed in a timely manner. Our goal is to provide excellent customer service and we are delighted to see that we achieved this with you! We want to make sure every customer leaves satisfied and we are very happy to hear that we did this successfully for you. Thank you for taking the time to share your positive experience, it means so much to us here at Cumberland Toyota.

Cumberland Toyota responded

Thank you for taking the time to share your experience with us at Cumberland Toyota! It's wonderful to hear that our team was friendly and courteous, and that you were able to appreciate the care we've taken to keep our facility spotless and clean. We take pride in providing a safe and comfortable environment from the moment you walk into our showroom and we are thrilled that it was evident during your visit. We appreciate your ongoing support, and look forward to continuing to meet all of your automotive needs here at Cumberland Toyota. Thank you again!

Cumberland Toyota responded

Thank you for the feedback regarding your recent visit to Cumberland Toyota. We are sorry that despite our best efforts, we weren't able to diagnose the vibrancy. We always want our customers walking away feeling confident in their vehicle and we know that wasn’t your experience this time. We pride ourselves on providing exceptional customer service and so we understand how disappointing it can be when things don’t live up to expectations - please rest assured we take all feedback seriously. We will be looking into the reasons why this took such an extended period of time. If you'd like to discuss this further or provide any more details, please do get in touch with us directly as we would love to make sure you leave Cumberland Toyota 100% satisfied with your next service experience.

Cumberland Toyota responded

Thank you for taking the time to review us, we really appreciate it! We strive to provide each customer with a friendly and professional service experience. Your positive feedback is music to our ears, as we want all of our customers to be happy with their vehicles' service and maintenance. It's amazing to hear your RAV4 and Tacoma were taken care of in a timely manner and that our team was knowledgeable. Your satisfaction is important to us; here at Cumberland Toyota, it's always our goal to ensure you have an enjoyable automotive ownership experience. Once again, thank you for choosing Cumberland Toyota!