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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

August 09, 2023

Service is easy to schedule, delivered timely and with good integrity. Nice people and nice area to sit outside if needed. More

by CINDYDEERE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota. We're glad to hear that scheduling and the delivery of service was easy and timely for you and that our team showed good integrity with your visit! It is always nice to hear great feedback about our staff too. We also appreciate the note about our outdoor area - it's great for a breath of fresh air while waiting on service to be completed. We hope to provide an even better experience if you ever need us in the future, please don't hesitate to reach out. Thank you once again for taking the time to leave such a thoughtful review.

August 09, 2023

Everyone was very friendly. I felt they were honest and fair dealing and found the truck I wanted at the right price. Good experience! More

by Ktheriot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Travis Fitzpatrick, Cody Thomas, Jenny Furton, Erica Melton
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and taking the time to review us! We are delighted to hear that you had a good experience. Our top priority is making sure each customer has the best experience possible, so we're glad to hear that our friendly team was able to help you find the perfect truck at a price you were happy with. If there's anything else we can do for you, please do not hesitate to reach out to us. Thank you again for choosing Cumberland Toyota!

August 08, 2023

No explanation of my bill. Called twice and no one ever called me back. They appeared to be very busy and didn’t have time to accommodate customers. More

by Sarah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for your review, we apologize for any inconvenience caused. We strive to provide a positive customer experience with every visit and the fact that you felt neglected in this case is unacceptable. At Cumberland Toyota we aim to provide our customers with clear communication and continually reviewed processes which allows us to offer a quality service. Since your feedback was brought to our attention, we have proactively revisited our customer communication strategy and internal processes to ensure smoother transaction. We value each of our customers greatly, and apologize again for any frustrations caused because of this. We would be delighted if you could afford us the opportunity to make it up to you if and when you decide to come back for another visit. Thank you for taking the time to write your review - Your feedback is important to us.

August 08, 2023

The service value is average and the price is higher than average. The service department is the best part of the dealership. More

by CMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about your experience at Cumberland Toyota. We are delighted to hear that you found the service department to be a great asset of our dealership, but sorry to hear your opinion on the price and value balance at our dealership. Our team is dedicated to working hard to make sure every customer gets the best value for their experience with us and we continue to strive to provide excellent value in every interaction. We apologize if we did not meet that standard during your visit and hope that you would give us another chance in the future.

August 08, 2023

It was great not having to wait long for an appointment and the service. Thank you all and thank you for the support to the troops. More

by martinez.rafael976
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you for sharing your positive experience with Cumberland Toyota! We are thrilled to hear that you had a great experience and were able to take advantage of our appointment services. We understand the importance of supporting members of the military, and we are happy to provide discounts whenever possible. We look forward to serving you again soon!

August 08, 2023

Good service, reasonably priced. Only complaint, I was waiting and no one let me know it was done. When I had been there too long I checked on my vehicle and it was sitting out in th More

by JASONINSPARTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are delighted that you had a good experience here. We appreciate your candid feedback, and we understand that communication is key to inspiring customer loyalty and satisfaction. Our goal at Cumberland Toyota is for our customers to always be informed on their vehicle checkout and service status. That is why we have implemented text notifications for when a task is completed or has been checked in. We hope this further establishes convenience – just another way we want to take the best possible care of our customers! Thank you again for your time and your feedback - if there is anything else we can do, please let us know.

August 07, 2023

I have confidence in the skill level of those who service my car. Check in was great. I dropped off my car for the first time and expected to get a call when it was ready. When I didn’t, I wondered why. More

by WIGTIL49
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. I'm pleased to hear that you had a great check in and that you have confidence in our skilled team who service your vehicle. We truly apologize for not having called when your car was ready. We strive to provide excellent customer service every day, and will work to ensure this expectation is met in the future. We value all of your feedback and will use it to help us become an even better dealership for future customers. Again, thank you for your review and we look forward to seeing you again soon!

August 07, 2023

Second car i bought from Roberta- she is awesome great service - well informed - plan a 3rd car with her in next 3 weeks More

by MPREMJI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roberta Love
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review and for being a returning customer! We deeply value your loyalty to Cumberland Toyota and are delighted to hear that you had a great service experience with Roberta. Your ongoing trust in our team gives us the confidence to continue providing excellent services. We look forward to welcoming you when you come back for your third car, and we would like to ensure that you enjoy the same exceptional service as before. If there is anything else we can do for you in the meantime, do let us know. Once again, thank you very much and have a great day!

August 06, 2023

Everyone was nice and helpful my SUV was serviced with no problems in timely manner More

by MENICATURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ribera Love was wonderful , Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted that our friendly and helpful staff were able to help service your SUV in a timely manner. It's always rewarding when we can exceed customer expectations and we are so glad that it worked out well for you. We hope you enjoy your SUV and if there is ever anything else we can do, please do not hesitate to come in or contact us. Thank you again for the glowing review and we look forward to seeing you again soon!

August 05, 2023

The lobby was full of people waiting on their vehicles - we had the last seat available. They were running way behind and it took over an hour for a scheduled oil change. More

by M&D
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you for bringing your car into Cumberland Toyota for your oil change. We apologize for the long wait and understand how inconvenient this could have been for you. We do our best to accommodate all customers' schedules, however, sometimes certain service appointments require more time than expected and the volume of customers can increase wait times. We value your loyalty and continued patronage and we will make sure to take this feedback into consideration when scheduling future appointments. Again, we apologize for the inconvenience that our wait may have caused and we hope to continue serving you in the best possible way.

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