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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,998 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

August 15, 2023

You did a great job on my truck I will be coming back to you all More

by POLLETTLAVERN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your kind words and five star rating, we are thrilled to read that you received fantastic service at Cumberland Toyota. We understand the importance of providing quality care and we strive to ensure all of our customers leave feeling satisfied. We appreciate your loyalty to us and we look forward to seeing you on your next visit!

August 14, 2023

Great service did not have to wait to long. Coffee while waiting friendly people.I will be back again More

by WINDYSPIRIT1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your five star review of our service department here at Cumberland Toyota. We're delighted that you had a pleasant visit, and particularly appreciate the kind words about our team as well as the complimentary coffee while waiting. If there is anything further we can do to make your visit even more enjoyable in the future, please let us know. We look forward to seeing you again soon!

August 13, 2023

Service is fabulous as always! Cumberland is great in all ares with a fabulous staff. On my fifth vehicle from them that speaks volumes More

by LEXUS7656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for the glowing review, we really appreciate it! We're so proud of our staff at Cumberland Toyota and delighted that they were able to make your experience with us so memorable. It's amazing that this is your fifth vehicle from us, and a testament to the fantastic work we do here. We'd like to thank you again for being part of the Cumberland Toyota family and hope you keep coming back for years to come. Our team will always be ready to help with any feedback or questions you may have.

August 13, 2023

Great dealership. Always polite and gets you in and out very quickly. Very happy we bought our Corolla there More

by jruby55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Cody Thomas
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

We are so delighted to hear you had a great experience at Cumberland Toyota! Thank you for choosing us for your Corolla purchase, we look forward to helping you out with anything else you may need in the future. We strive to make sure all of our customers feel respected and heard while also providing fast and efficient service. We’re glad your experience reflected that goal and we look forward to seeing you again soon!

August 12, 2023

Fast, courteous service. I have been going here for years and always had a great experience. More

by DMILITANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you for your kind words and your loyalty, it is truly appreciated! We are so pleased to hear that our team provided fast and courteous service. Your review is a wonderful reminder that the hard work of our team has paid off in creating a memorable experience for our customers. It's been great having you as part of the Cumberland Toyota family and we look forward to seeing you soon.

August 12, 2023

Good quick service at a reasonable price. Crowded waiting room is not great ... maybe some light snacks or water soft drinks would ne nice. More

by DAVIDJHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we value your feedback! We're so glad you had a good experience with us and appreciate you bringing up our waiting room concerns. We've taken this into account and added light snacks and water/soft drinks in our lobby. We look forward to providing another excellent service for you the next time your vehicle needs maintenance or repair. Thank again for your 5-star rating, it truly means a lot to us.

August 12, 2023

Very informational and professional about what they did to my vehicle. The service they did was in a timely manner. Thank you Toyota! More

by mychevytruck96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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Aug 12, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a positive review of your experience at Cumberland Toyota! We strive to make sure every customer has an enjoyable and informative visit here, so it's wonderful to hear you felt that way. Our team works very hard to ensure any services performed are done quickly and safely, so it's great to know that was the case with your vehicle. We're proud of the work we do at Cumberland Toyota and appreciate customers like you who take time out of their day to leave us this feedback. Again, thank you for choosing us as your go-to service provider and please don't hesitate to contact us if there is anything else we can do for you.

August 12, 2023

Really pleased with the outstanding service and friendly staff. Glad to find a place where it’s up to us whether we spend money on our rig or not, you know? More

by Micki L Steele-Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Strickland, Christy Herd
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Many thanks for your kind review of Cumberland Toyota, we appreciate you taking the time to provide your feedback. We're thrilled that you felt so welcome in our dealership and that our staff was able to provide such outstanding service. We are always willing to assist and inform customers about their vehicles without pressure or obligation and it's great to know we got that right! We hope you enjoy many happy miles with your vehicle and we'd love to welcome you back anytime you need us. Thanks again!

August 11, 2023

Had to bring my truck back twice to fix the alignment. Had to get get a smaller tire because the recommended size rubbed. It was very disappointing. More

by If won’t share this why do I need a screen name?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thanks for taking the time to review Cumberland Toyota. We apologize that your service experience wasn't up to our usual standards. Our team is committed to providing a hassle-free, prompt and satisfactory experience, and we strive to ensure repairs on an alignment are done correctly the first time. We appreciate you bringing these issues to our attention and we are taking steps internally to address them. We thank you for bringing this matter to our attention, and if there's anything else we can do please don't hesitate to reach out.

August 11, 2023

They have promised me a spare key fob since November 2022 now it is August and I still don't have a spare key. Jenny is an excellent young lady who treats people extremely nice. More

by Jerry Driver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 12, 2023 -

Cumberland Toyota responded

Thank you for the wonderful review of Cumberland Toyota and our team member Jenny! We understand how important it is to have a spare key which is why we strive to provide one in a timely manner. Our team values your business and feedback so that we can continue providing excellent service and products. We apologize that the process of obtaining a spare key has taken longer than expected. Please reach out to us directly if there's anything else you need -- we’re here to help. Thanks again for choosing Cumberland Toyota!

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