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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,000 reviews

March 24, 2023

Jenny Furton is always so kind and helpful to me. She always bends over backwards to help out when I need to get my Toyota serviced or if there is a problem. I could not ask for any better service! More

by VICKITEMPLE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review! We pride ourselves on the excellent service your experience at Cumberland Toyota, and Jenny is a part of that. It's so wonderful to hear about how she succeeds at going "above and beyond" for our customers - it truly sets us apart from other car dealerships. We'd like to thank you again for taking the time to share your positive experience with others who are considering doing business with us. We hope that you continue to come back and enjoy great experiences with our staff and products in the future.

March 24, 2023

We have been customers since 2013 have had had a wonderful experience with your dealership. They are always prompt and the workmanship is exceptional . We are very happy with the personal. More

by HOWARDCRANDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your excellent review and for being a loyal customer of Cumberland Toyota for the past seven years! We are thrilled to hear that our team has provided prompt and precise service during that time. Our customers' satisfaction is our top priority, so we’re delighted to know you’ve enjoyed working with us; we truly appreciate the trust you’ve placed in us. We look forward to providing quality assistance and services for many more years to come. Thank you again!

March 24, 2023

I had an appointment for 12 and got there 10 minutes early and was there for an hour and 40 minutes.for an oil change.Very dissatisfied. More

by RHONDASCHOMBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we are sorry to hear that your visit was so lengthy. Our goal is always to get you in and out as quickly as possible and make sure it reflects a great experience every time. Our team has been made aware of the delay and is currently looking into what lead to this longer wait time in our service department. We appreciate your candor and recognize that this type of delay should not have happened, rest assured we are taking steps to investigate further and prevent delays like this from happening again. We hope you’ll give us another opportunity in the near future.

March 23, 2023

We recently purchased a RAV4 Hybrid at Cumberland Toyota. The Customer Consultant that handled the sale, Christy Herd, was awesome! She was professional and knowledgeable, and patiently listened to what we More

by Tony and Linda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, Tony and Linda! It's wonderful to hear that Christy provided you with the kind of make-or-break customer experience. We pride ourselves on the quality of our service here at Cumberland Toyota, and it is great when our effort is rewarded with a happy customer. We do hope you're enjoying your new RAV4 Hybrid, and should there be anything else we can do for you, please don't hesitate to reach out. Happy driving!

March 23, 2023

When I come to Cumberland Toyota I know I can be sure my car will get the service it needs. More

by Angelmist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota. We're so glad to hear that you trust us with your vehicle, and we'll strive to continue providing the highest quality service you deserve for years to come! We appreciate you taking the time to give us such a positive review, and are honored by your feedback.

March 22, 2023

First time poor service. Poor communication by lady at the counter . Over charge on services. I am a 20 year customer of this facility . Sad part i now have no trust ! No in More

by LeecarrRhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide us with feedback, and for your loyalty as a customer of Cumberland Toyota. We apologize if you were made to feel unwelcome, or that our communication was subpar. We also want to apologize that you experienced any overcharging on services. We promise that we will always do our best to provide accurate information and transparency in what services we can provide for your vehicle, at a price our customers are comfortable with. Our team is here to help make maintaining your vehicle stress-free and easy, and we take all customer feedback seriously so that we can continue building strong relationships with each of our customers. We hope that in the future, you will be comfortable giving us another chance and considering Cumberland Toyota for your car's services. If there's anything more we can do in the meantime, please don't hesitate to contact us directly. Thank you again for letting us know about your experiences.

March 22, 2023

They were all very friendly and kept you updated with your vehicle during maintenance was going on More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota! We're thrilled to learn that our team was helpful throughout your visits and kept you updated on what was going on with your vehicle. We value your feedback and strive to offer personalized customer service with each visit. We work hard every day to ensure that each of our customers is fully satisfied, and we hope you’ll come back and see us again soon!

March 22, 2023

People are amazing and very helpful! I had a great experience and i wouldn’t change it. More

by SSSABRINAMARIEEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Wacker
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience at Cumberland Toyota! We are delighted that you had such a great one. Our team is committed to providing excellent service, so it was wonderful to learn that our people were able to meet and exceed your expectations. We look forward to seeing you again soon!

March 22, 2023

All employees are very courteous & eager to assist with any issues you be be experiencing. More

by Frankie Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree, Joby Allen
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind feedback about Cumberland Toyota! We really appreciate it when our customers share their positive experience with others. Our team truly strives to make customer service a top priority. We are delighted to know you were impressed with the courtesy and helpfulness of our staff. Thank you again for your review and we look forward to serving you again soon!

March 22, 2023

Been doing business with CT for many years. Always happy with the service and facility. More

by ROB.REAB
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words and loyal patronage, we truly appreciate it! We strive to not just live up to what our customers expect, but provide them with an exceptional experience each and every visit, whether they are purchasing or servicing their vehicle. We understand that the choice is yours when it comes to where you take your business and we thank you for choosing Cumberland Toyota all these years. If there's ever anything we can do to give you an even better experience please let us know!

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