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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

August 21, 2023

Everyone is super nice but I was there for like an hour and a half and they couldn’t find the cause of vibration yet I heard it on the way home More

by Jennyloftis01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember her name
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Aug 26, 2023 -

Cumberland Toyota responded

Thank you for the feedback regarding your recent visit to Cumberland Toyota. We are sorry that despite our best efforts, we weren't able to diagnose the vibrancy. We always want our customers walking away feeling confident in their vehicle and we know that wasn’t your experience this time. We pride ourselves on providing exceptional customer service and so we understand how disappointing it can be when things don’t live up to expectations - please rest assured we take all feedback seriously. We will be looking into the reasons why this took such an extended period of time. If you'd like to discuss this further or provide any more details, please do get in touch with us directly as we would love to make sure you leave Cumberland Toyota 100% satisfied with your next service experience.

August 21, 2023

I am very happy with Cumberland Toyota. Everybody that I've dealt with was polite, friendly, and knowledgeable. Both my vehicles (RAV4 and Tacoma) needed lube/oil and tire rotation. More

by cohoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
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Aug 26, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review us, we really appreciate it! We strive to provide each customer with a friendly and professional service experience. Your positive feedback is music to our ears, as we want all of our customers to be happy with their vehicles' service and maintenance. It's amazing to hear your RAV4 and Tacoma were taken care of in a timely manner and that our team was knowledgeable. Your satisfaction is important to us; here at Cumberland Toyota, it's always our goal to ensure you have an enjoyable automotive ownership experience. Once again, thank you for choosing Cumberland Toyota!

August 21, 2023

I’ve used Cumberland’s Toyota service for years, maybe a decade or more, and have always been pleased with their quality of people and workmanship. I would highly recommend them to anyone, regardless of you More

by Mike2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Jasmine & Mallory, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and we are thrilled to hear that you have been a loyal customer of Cumberland Toyota for so long. We value the trust you have placed in us over these many years and it makes us proud to know that we are helping you keep your vehicle in top shape. We take great pride in providing high-quality repair services with excellent customer service for our valued customers. Our professionals are highly trained, and strive to provide excellent workmanship every time. We also strive to make sure our rates remain fair and deliver value. It means the world to us that you recommend us to others, so thank you again! We look forward to continuing to serve you for many more years ahead.

August 21, 2023

I often take my Lexus to be serviced here because it’s closer and the cost of services are less than the Lexus Dealership. One negative is it’s difficult to reach the service department and often have to More

by WilsonTucker81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are glad to hear that you feel our services offer good value and convenience, and apologize for any difficulty you had getting in contact with us. We are always striving to improve our customer service, so we will take your feedback into strong consideration when redesigning our processes. If there is anything else we can do to make your visit here more pleasant or efficient, please do not hesitate to reach out--we would be delighted to help make your experience as smooth and straightforward as possible. Thank you for being a loyal customer of Cumberland Toyota!

August 18, 2023

Professional and courteous. I had some questions about my RAV4 and they didn’t hesitate to assist. More

by CBM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie (I think I have the correct name) pleasantly checked me in and out at the service desk), Venessa Neal
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad you felt that our team was professional and courteous in assisting you with your RAV4 questions. Providing excellent service is of utmost importance to us, so we’re thrilled to be able to provide such helpful and friendly assistance. We look forward to being a reliable source of knowledge and customer service for you in the future!

August 18, 2023

The individuals who took care of my car problems are very knowledgeable and ver professional in addition to being very caring More

by Gradman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota! We are so pleased to hear that our staff was able to take care of all your car problems in a knowledgeable, professional and caring manner. Your satisfaction is our priority here at Cumberland Toyota and it is wonderful to see that we have achieved it as evidenced by your 5-star review. Thank you for being a loyal customer - we look forward to continuing to assist with all of your service needs in the future!

August 18, 2023

Brought my Prius in for a full diagnosis after hitting a tire on the interstate. Staff was kind and quick to aid me, but after returning home with my vehicle, issues appeared that we're not properly inspect More

by loganwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin, this dude was one of the nice parts of this bad experience. Great employee.
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

We're disappointed to learn that you were unsatisfied with the service your experience at our dealership, and thank you for bringing these issues to our attention. It's never our intention to leave a customer unhappy or unsafe after leaving Cumberland Toyota. At Cumberland Toyota, we strive for excellence in customer service and safety, so this isn't an experience we want any of our customers to have. I understand your frustration and regret that it happened. Since your initial visit, we've made it a priority within our team to more closely inspect vehicles brought into the shop - not just focus on the problem area noted in the request. If there's anything else we can do to support you further as a valued customer of ours please let us know.

August 18, 2023

I did not want extended warranty or financing pressured into both $2500 screwing for me More

by JIMDRAPER49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your feedback about your experience at Cumberland Toyota. We value customer experience and satisfaction, and apologize if on this occasion we were not able to provide that for you. Our intention is never to pressure customers into buying anything they are not comfortable with. We are here to provide guidance and advice so that our customers make informed decisions on their purchases. We would like a chance to learn more from your experience; if you have the time, please do get in touch with us at service@cumberlandtoyota.com or call (931) 520-4109 so that we can address any outstanding concerns you may have. We’d be delighted to discuss further how we can provide the quality customer service you deserve!

August 18, 2023

We had a great experience buying our new 4Runner at Cumberland Toyota, working with Toby Neal. It just took quite a bit longer to arrive than we were initially told. I didn’t get to meet Brandon Davids More

by TOMFERRELLU2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Neal, Venessa Neal
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Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your five-star rating of Cumberland Toyota! We are thrilled to hear that you had a great experience working with Toby Neal, and we apologize the wait time to receive your new 4Runner was longer than expected. We're always striving to ensure our customers have the best experience at our dealership, and feedback like yours is invaluable in helping us achieve that. We're glad you didn't get to meet Brandon Davidson on this visit - that means he wasn't needed for any upsells or repairs! Should you ever need automotive service in the future, we'd love for you to experience his expertise as well. Thank you again for choosing Cumberland Toyota - we look forward to taking care of all your automotive needs in the future.

August 17, 2023

Very professional and courteous. Fred worked to find what I wanted and made it happen. I would definitely recommend this dealership and Fred and Brandon. More

by juliasdocmommy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Brandon Davidson
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your generous review! We are so glad to hear you have been happy with the service you have received from Fred and Brandon here at Cumberland Toyota. Our team always strives to ensure customers get what they need in a timely, professional manner. We are glad that we were able to meet your needs and we look forward to welcoming you back for our excellent customer service once again. Your recommendation means so much to us, and thank you again for choosing Cumberland Toyota!

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