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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

July 11, 2023

They got me in on time and finished with a brief consultation. Franklin was very helpful. More

by Oakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review about your visit to Cumberland Toyota! We are so glad to hear that Franklin was able to help you out and get you in on time. Our priority is always making sure our customers have an outstanding experience with us and I'm happy we could make that happen. We're grateful for your 5-star rating and for the recommendation - it means a lot! If there's anything else we can do for you here at Cumberland Toyota, please don't hesitate to reach out.

July 11, 2023

Great people in the service department. Tried scheduling online through the chat service . Was on the chat over 20 minutes and still couldn’t make my appointments. Frustrating. Tried callin More

by Ekg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota. I'm sorry to hear that our chat and phone system wasn't working as quickly as you'd hoped when trying to make an appointment. We value customer convenience here at Cumberland and are looking into ways to improve our processes - your feedback is crucial to helping us do this! We're glad you were able to make it to the dealership in person, and we hope you had a pleasant time in the service department. It's great to hear that you found our staff helpful - each one of them works hard every day to provide unmatched customer service. Thanks again for your feedback, we truly appreciate it!

July 11, 2023

I always have a great experience at this Toyota dealership. The service is always top tier and the employees are always super welcoming. More

by havencrawford2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We strive to provide the best service possible. It's very rewarding to hear that we are meeting and exceeding your expectations. Our customer's satisfaction is our number one priority and we are delighted that you appreciate the level of service provided by our staff. We look forward to seeing you again soon. Thank you!

July 10, 2023

Did not get coupon discount. staff are great .10% off when you purchase car there. More

by STEPHEN.MAYBERRY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about Cumberland Toyota, we really appreciate it. We are so happy that you found our staff great during your visit and we apologize if there was any misconception surrounding a coupon discount. We do offer a 10% discount on select car purchases - please reach out to us directly so we can get more details regarding this particular purchase and make sure all of our customers get the best possible deals when they come through our dealership! Once again, thank you for your kind words about our staff - we do strive to provide excellent customer service, so hearing this is encouraging.

July 09, 2023

The Salesman was very nice and knowledgeable got us through quickly very pleased with experience More

by Nurseholly2613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review of your experience with Cumberland Toyota! We are very happy to hear that our team was knowledgeable and able to get you through quickly. We strive for excellent customer service and it seems we achieved that goal! Thank you for trusting us with your purchase and congratulations on your new vehicle. We hope to see you back again soon!

July 09, 2023

It is a pleasure dealing with Cumberland Toyota. Each member of staff is pleasant and professional.. More

by BENANDKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love
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Jul 22, 2023 -

Cumberland Toyota responded

We appreciate your excellent feedback about Cumberland Toyota. We strive to provide an exceptional customer experience every time our customers visit us, so we are delighted to hear that each team member provided professional and pleasant service. Your satisfaction is our top priority, and we thank you for taking the time to share your experience with us. We would be honored if you decided to allow Cumberland Toyota the opportunity to serve you in the future. Thank you again!

July 09, 2023

Nice and very helpful people the best dealership. , very knowledgeable in what you need done. More

by JAREDBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

We are so pleased to hear you had such a great experience at Cumberland Toyota. Our team strives to provide our customers with unmatched service in every interaction. Thank you for taking the time to give us your positive feedback. It sure does make our day when we hear that we have been helpful and knowledgeable. We hope you come back and visit us soon!

July 08, 2023

Easy to schedule appointment. Trust the service and Toyota reliability. Gave military discount which helps in the cost. . More

by grk_1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t find the person who assisted me
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we really appreciate it! We’re so glad to hear that it was easy for you to schedule your appointment and that our military discount was helpful. Reliability is very important to us here at Cumberland Toyota, and we are always striving to provide a strong level of trust and confidence in our service. We hope to welcome you again soon!

July 08, 2023

2nd purchase from this dealership within 4 months. Roberta found what I wanted almost immediately. Highly recommend Cumberland Toyota and Roberta Love. Got a great deal and was treated well. Brandon More

by CHILLZ6136
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your gracious review of Cumberland Toyota. We strive to make every customer experience a positive one and I'm very pleased Roberta, Brandon and the team could exceed your expectations! It's wonderful to know that you were able to purchase two vehicles from us in just four months - we count it a privilege when customers keep coming back. We appreciate you recommending us too! Thank you again, we look forward to seeing you on your next visit.

July 08, 2023

Excellent Experience…would recommend highly to anyone who asks. Ms. Herd was outstanding, organized and the follow-up was terrific! More

by BUNTINGBC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Christy Herd
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad to hear that our sales associates, Ms. Herd, was able to provide you with an excellent experience and follow-up service. Your recommendation means a lot to us and we hope you continue to enjoy your new vehicle. Thank you for choosing Cumberland Toyota!

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