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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

July 18, 2023

The personnel at this dealership are always kind and trying to do their best to do the best. I would not take my vehicle to another dealership. More

by Mike2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for the amazing review, we are so pleased that you've had such a great experience with us at Cumberland Toyota! Our team works hard to make sure that every visit we have with our customers goes above and beyond. We genuinely appreciate your positive feedback and are glad to know that you would not choose to go anywhere else. Thank you again for the lovely review, we look forward to seeing you the next time your vehicle needs servicing!

July 18, 2023

Dropped off truck 1/2 before appointment, at noon. took 4 hrs to do oil change. More

by JENSENRUS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize for not providing the level of service that you expected when dropping off your truck for an oil change. Our goal is to always provide quality auto services in a timely manner, and we're sorry that this was not the case on this occasion. We would like to follow up with you further so I have passed this review onto our service manager and they will be in touch shortly. Thank you again for bringing this to our attention and we look forward to doing better by you in the future.

July 16, 2023

It took 2 hours for an oil change and tire rotation. That is an excessive amount of time for this type of service. More

by BOGLES
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for letting us know about your recent visit to Cumberland Toyota, we acknowledge that an oil change and tire rotation should not take two hours. This is unacceptable and we're sorry for the frustration this caused. We strive to provide quick and reliable service to all of our customers, and I will ensure your feedback is shared with the service team in order to improve our process time on similar services in the future. We welcome any further comments or suggestions you may have and hope that you’ll give us another chance in the future. Thank you for your feedback!

July 15, 2023

No help at check in. Had to wait 15 minutes to be checked in with an appointment More

by DENISE.WRIGHT1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize that your service appointment didn't get off to the best start. We strive to provide the highest level of customer service and satisfaction, and will use your feedback to shape our customer journey going forward. We value your opinion and appreciate your loyalty - please accept our sincerest apologies for any wait time you experienced. If there is anything else we can do for you, please don’t hesitate to contact us so we can make it right!

July 15, 2023

I was specific about leaving my cabin filter alone. I said i would take care of it. So what happened is someone got in there to check it after i gave instructions not to touch it. They disrupted everyt More

by STEFANO.SMP13
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham, Joby Allen
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We appreciate that you felt comfortable enough to share your experience with us, as this is invaluable feedback for our team. We apologize that your instructions were not followed regarding not touching the cabin filter and fully understand why you were unhappy with the service received. Our team should be able to prioritize customer wishes more efficiently than this instance displayed. We will make sure that all departments in our service centre are briefed on this matter in order to ensure better results in the future. We hope next time you choose Cumberland Toyota, we can offer a positive and satisfactory experience of our services and skills. Thank you again for bringing this to our attention.

July 15, 2023

Excellent service and accurate diagnosis and repair. Friendly, efficient staff and a comfortable facility. Recommend. More

by mc4208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to us over at Cumberland Toyota! We are humbled and thankful that you have recommended our services. We so appreciate your kind words about our team and their efforts to ensure your service process is satisfactory. Our staff makes sure they are providing high quality, accurate repair work to ensure safety and satisfaction from all of our customers. We hope to continue building relationships with each visit, striving for a comfortable experience each time. Thanks again for the continued trust in us here at Cumberland Toyota!

July 15, 2023

Wouldn’t run over 40mph Sunday, took it elsewhere, found air injection vacuum line disconnected More

by Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review about your recent experience at Cumberland Toyota. We are sorry to hear that your vehicle had an issue with its air injection vacuum line, resulting in it not exceeding 40mph. Our number one priority is ensuring that our customers cars are safe and reliable, and it appears we have not met this standard in your case. We take all customer feedback very seriously, so I want to apologize for any inconvenience that you may have faced due to this issue. We would like to ensure your future interactions with us are much better than this one, so please don’t hesitate to contact our service department if you ever have any further issues or questions. Once again, we thank you for bringing this matter to our attention and hope we can make it up to you in the future.

July 15, 2023

Very good service,very professional people, would highly recommend this company for any service they provide More

by dwaynewhitson64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

We at Cumberland Toyota are delighted to hear that you had a positive experience with us! We pride ourselves on providing excellent customer service, so we're thrilled to hear that it exceeded your expectations. We strive to make sure that our clients have the best experience with us and are always looking for ways to improve our service. Thank you for choosing us and for taking the time to leave your feedback - it really means a lot!

July 15, 2023

Did a good job servicing car. Very busy but the service advisor in wheelchair was very good about updates. Just bought car so will be returning for service. More

by RILEYLINDA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thanks for taking the time to share your experience with us, we appreciate it! It's great to hear you enjoyed your service experience at Cumberland Toyota. We're thrilled you chose us for your car servicing needs and look forward to seeing you when you return next time. We always strive to provide excellent customer service, so it's wonderful that our service advisor in the wheelchair was able to keep you informed while you were finding the busy waiting area. We know how valuable your time can be, so it's satisfying that we could do that for you. Thank you, again, for choosing Cumberland Toyota!

July 15, 2023

My oil change appointment was for 8:30 in the morning out at 11:00 I always arrive early it was like 10 minutes after 8:00 when we got there there is no need to wait that long for an oil change when you have More

by ROBERTMJONES1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't see any of these people and never seen the girl that waited on us
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with us, we always appreciate honest feedback. It sounds like we weren’t able to meet your expectations and I apologize for the inconvenience that this may have caused. We strive to provide our customers with a pleasant experience when they visit us and it appears that we failed in doing so today. I understand how frustrating this must be. We will certainly look into what went wrong so it doesn't happen again. As a way of making up for our shortcomings, please reach out to one of our Service Manager at (931) 520-4153 to explore ways that we can make this right for you. Thank you again for your review!

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