Cumberland Toyota

I normally try to give businesses the benefit of the doubt, but my experience with Cumberland Toyota was so unbelievably bad, I can’t stay quiet. This was easily the worst customer service and dealershi doubt, but my experience with Cumberland Toyota was so unbelievably bad, I can’t stay quiet. This was easily the worst customer service and dealership experience I’ve ever had — not just with Toyota, but with any company I’ve ever dealt with. Cumberland Toyota already has a reputation for being unreliable, overcharging, and neglecting their customers — and now I understand why. From the start, I was met with rudeness, condescension, and a complete lack of professionalism. I was insulted, talked down to, and treated as if I was stupid simply for asking questions about a warranty-covered issue. Rather than helping me or honoring the warranty, they gave me the runaround and flat-out refused to assist. It was clear they had no intention of helping unless it made them money. I was left feeling disrespected, unheard, and outraged. This experience has completely changed how I view Toyota as a brand. If this is how their dealerships operate, I’ll be taking my business elsewhere from now on. Absolute disgrace. More

When I went to look at the Rav 4 I didn’t see anyone outside so when I went in Stephanie was there. Stephanie was GREAT and very Knowledgeable. She explained everything I wanted and needed to know. St outside so when I went in Stephanie was there. Stephanie was GREAT and very Knowledgeable. She explained everything I wanted and needed to know. Stephanie was more than an employee, she went above and beyond. Thank you for this GREAT service Josh and Stephanie. I love my Rav 4xle. More

Christie Herd was fantastic about explaining all of the new car electronics as well as being up front and honest. new car electronics as well as being up front and honest. More

Had an excellent experience with Venessa at Cumberland Toyota. Was able to get a deal on a 2025 Tundra 1794 worked out almost entirely via text. She had the best pricing I could find within 600 miles, s Toyota. Was able to get a deal on a 2025 Tundra 1794 worked out almost entirely via text. She had the best pricing I could find within 600 miles, so I flew up and got my truck. She made the whole process effortless and I have recommended Venessa and Cumberland to anyone shopping for a Toyota! More

I worked with Christy and Stephanie, they were both very nice and informative, answering all of my questions, as it was my first time buying a car without my husband. They made it very easy and walked me th nice and informative, answering all of my questions, as it was my first time buying a car without my husband. They made it very easy and walked me through step by step. I would highly recommend buying your next car at Cumberland Toyota, everyone very nice, and an easy process. More

Everyone we met and had dealings with was absolutely the nicest and most helpful car dealership I’ve ever been to. Lexi was our sales person and she is knowledgeable and the most accommodating sales person nicest and most helpful car dealership I’ve ever been to. Lexi was our sales person and she is knowledgeable and the most accommodating sales person I’ve known. She is the sweetest and most caring lady to be as young as she is. She knows her product and she wants to make her customers happy and proud they shopped at Cumberland Toyota. I’d never shop anywhere else. I love my new car and we saved almost $10K by driving from Franklin. Plus I love Cookeville! Awesome place and awesome people there. More

We have been to many Toyota dealerships and this is by far the absolute best! Christy Herd is the girl you want to take of you! She has been absolutely amazing and everyone else there was so polite and fr far the absolute best! Christy Herd is the girl you want to take of you! She has been absolutely amazing and everyone else there was so polite and friendly. You are not just a sale to them! I wish we lived closer (drove 5 hours) I would never go anywhere else for my toyota needs and wants! More

Stopped at this dealership on a whim. We were welcomed by Lexi as we were looking at a Corolla cross. Process was pleasant and painless. If you do not like a pushy dealership this is the We were welcomed by Lexi as we were looking at a Corolla cross. Process was pleasant and painless. If you do not like a pushy dealership this is the place for you. Ronnie the manager was also very pleasant and down to earth. Will be going back here for all future vehicle needs. Cannot thank them enough! More

Horrible place to do business. Told me I could not buy a new car for MSRP unless I financed with them. They give you the run actlng like they have the vehicles available but they Told me I could not buy a new car for MSRP unless I financed with them. They give you the run actlng like they have the vehicles available but they dont and have to locate them like other dealerships to try and steal business from other dealerships. You ask them for numbers out the door upfront but wont provide them and then ask you to pay a deposit upfront to secure a vehicle without even knowing the numbers or figures. When you call them out on it and tell them you arent interested in doing business with them anymore they continue to text you and make nasty comments so you block them only to have their general manager call you on his personal cell phone, to continue the insanity , you up only to get a text message calling your a keyboard warrior, and he texting you saying he dont appreciate you talking down to his sales staff, like your his child and he has to scald you for it. I dont understand the need for the call, I already said no business was going to be conducted and moved on, so why would he feel the need to call me from his personal cell phone to keep the insanity going. I have text messages and screen shots of all events. Contacting corporate Toyota as well. More

Horrible place to do business. Told me I could not buy a new car for MSRP unless I financed with them. They give you the run actlng like they have the vehicles available but they Told me I could not buy a new car for MSRP unless I financed with them. They give you the run actlng like they have the vehicles available but they dont and have to locate them like other dealerships to try and steal business from other dealerships. You ask them for numbers out the door upfront but wont provide them and then ask you to pay a deposit upfront to secure a vehicle without even knowing the numbers or figures. When you call them out on it and tell them you arent interested in doing business with them anymore they continue to text you and make nasty comments so you block them only to have their general manager call you on his personal cell phone, to continue the insanity , you up only to get a text message calling your a keyboard warrior, and he texting you saying he dont appreciate you talking down to his sales staff, like your his child and he has to scald you for it. I dont understand the need for the call, I already said no business was going to be conducted and moved on, so why would he feel the need to call me from his personal cell phone to keep the insanity going. I have text messages and screen shots of all events. Contacting corporate Toyota as well. More