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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

August 31, 2024

Purchased a Sportage with the help of Jon Ward. Jon was completely knowledgable and has a knack for explaining the many features of the car to non technical seniors. He was a real pleasure to ta More

by donkuehnle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jon Ward, Susie Green
Report | Print
June 29, 2024

We've purchased many cars over the years and this is the most honest dealership and best car buying experience that we've ever had! More

by Allysharon57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Mike (Bart) Bartlet
Report | Print
Aug 15, 2024 -

Cumberland Kia responded

We can thank you enough for your continued support

August 23, 2023

Very happy with service, people are polite, vehicle was fixed on time. They honored warranty. More

by SRANDY0
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for leaving such a lovely review about your experience with Cumberland Kia! It warms our hearts to know that the service people in our dealership were polite and that your vehicle was fixed and warranted on time. We strive every day to exceed the level of customer satisfaction our valued guest deserve, and we are thrilled when you take the time to give us some feedback that confirms we are meeting these standards. Our staff is dedicated to making sure each guest drives away happy; it’s why we get up every morning! We hope you come back again soon and look forward to seeing you next time.

August 23, 2023

Everyone there was extremely nice. They fixed a recall I didn’t even know about and changed my oil. More

by WSMITH6054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Hi there, thank you so much for taking the time to review your experience with us at Cumberland Kia! We are thrilled to hear that everyone you encountered was extremely nice, and that we were able to help take care of a recall repair for you. We strive to make each visit memorable and that means something different to everyone. We appreciate you giving us the opportunity to provide the exact experience you deserve. Thank you again for your kind words - we hope to see you again soon!

August 23, 2023

Best experience ever, fast and got it done in a timely manner! Will definitely be back! More

by Daylyn Martin
Recommend Dealer
Yes
Employees Worked With
Jason Bohannon
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We are thrilled to hear that you had a great experience and are glad that we could get everything taken care of quickly. We strive to give each of our customers the best possible service, so it's great to hear that reflected in your review. We look forward to your next visit and are always here if you need anything else from us in the meantime. Thank you for being a loyal customer!

August 22, 2023

Quick and looks great. Easy to set up an appointment. I highly recommend using them. More

by snjones1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for taking the time to review. It's music to our ears whenever we hear how quickly and easily people are able to find and schedule services with us. We strive always to make it a smooth process and are thrilled that we made your life just a little bit easier. Your five-star rating is much appreciated and we look forward to serving you in the future!

August 21, 2023

They were very nice and very informative and friendly and did the work very quickly More

by elscarb2@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience at Cumberland Kia. We greatly appreciate that you chose us to take care of your needs and are delighted to hear that we were friendly, informative, and efficient. Something we always strive for here at Cumberland Kia! Your positive reviews like this are what motivate us to keep providing top-notch service. We hope that your recent visit only embraces a long relationship between you and our team here at Cumberland Kia. Thank you for your support and for sharing your compliments with us!

August 20, 2023

The time to replace a simple part was longer then I had anticipated especially with my arrival time More

by srhfletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for the five-star review, and we're glad to hear you had a positive experience with us at Cumberland Kia! We regret that your service took longer than expected due to the necessary replacement of a part, but we're glad that otherwise it was satisfactory. We appreciate your patience as we worked hard to make sure your vehicle was in tip-top shape. Please contact us if there's anything else we can do for you now or in the future. Thank you again for choosing Cumberland Kia.

August 20, 2023

Excellent service. Friendly people. Informative. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. More

by JSWANBECKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to share

August 19, 2023

Service reps are very knowledgeable and courteous. They do a thorough analysis and explain everything very well. Facility is very clean and comfortable while you wait….which is usually not very long. More

by CARMOUR316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for the review Cumberland Kia. We are pleased that you found our service reps both knowledgeable and courteous - we strive to provide friendly and helpful service to all of our customers. We also aim to keep our facility clean and comfortable, as well as having the shortest possible wait times so we are glad that you experienced this during your visit. If there is anything else we can do for you please don't hesitate to reach out.

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