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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.5
502 Reviews

502 Reviews of Cumberland Chrysler Center Inc - Service Center

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August 25, 2022

The work was completed when estimated. The service technicians and staff were professional and very pleasant. More

by BUNKERSTOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your experience with us

August 25, 2022

Easy in easy out super friendly very helpful. Would highly recommend thier service department for service. More

by HOWIE226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your experience while visiting our dealership

August 25, 2022

Well the service department is good and kind. Knowledgeable. However the salesperson Mark Shirk is dishonest. Upon purchase of my vehicle I worked out a spray in bed liner, tinted windows, and 3 More

by HEAVENMADE1972
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We couldn't ask for nicer comments, thank you so much for taking the time to share

August 25, 2022

One of the primary reasons we keep going back to Cumberland for all our car and truck needs, is their timely and reliable service department. We have been convinced over and over, that they are look More

by CONDREYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Chris (Service Dept)
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your loyalty to Cumberland Chrysler Dodge Jeep Ram, and for your kind words about our service department. We're glad to hear that we've been able to meet your needs and provide you with quality service and excellent prices. We look forward to continuing to serve you in the future!

August 24, 2022

The service department at Cumberland is fantastic. Gary made sure to find the problem with my tire and it’s rare to find that kind of care at any dealership. I would recommend Cumberland over any plac More

by pongocrazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Dobson
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We're happy to know that you had a positive experience with our service department and we would be honored to serve you again in the future.

August 24, 2022

They always take care of me when I show up. Wouldn’t go anywhere else! More

by WPARTENHEIMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Callis
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the feedback

August 24, 2022

Quick, and efficient. Very friendly and courteous. Communicate very well and get repairs done on time! More

by schieck64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Martin
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write this review

August 24, 2022

I’m treated like a friend here. I’ll always return for the great service! More

by sherster49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not applicable
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram. We're glad to hear that our service department was able to take care of your needs and that you were pleased with the work done. We hope you'll continue to choose us for all of your automotive needs in the future.

August 24, 2022

Great service took care of all my needs and treatment was professional and had me back on the road More

by ROYCENRHONDA
Recommend Dealer
Yes
Employees Worked With
Roberta Love
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

August 20, 2022

I am from out of State and had car trouble. So thankful that my vehicle was repaired quickly. Everyone was friendly. More

by luckypenny1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
Aug 20, 2022 -

luckypenny1066 responded

I am from southwest Michigan and was headed to Sparta, TN. My Jeep was having issues. I called the Jeep dealer in Sparta when I was experiencing trouble to see if they could help. They declined as they were booked. I called Cumberland and they said they would check it out if I could get there. When I got there, they did a diagnostic check. Isolated the issue and said they could fix it the next morning. They gave me a courtesy car to use until the next day. Thanks for helping me with my Jeep. I am very grateful that you took the time to fix it and get me back on the road. I am so happy.

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