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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.5
502 Reviews
Call Service Center (931) 287-2971

502 Reviews of Cumberland Chrysler Center Inc - Service Center

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January 10, 2023

I like this because they have express lube. I know one of the men who writes up the order. His kids went to school where I taught. More

by lgloftis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Mike
Report | Print
Jan 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write a review. We're glad to have you as a customer, and we appreciate your kind words about our express lube service. We're happy to have employees like (name withheld), who are committed to providing great service not only to our customers but also their communities. Thanks again for your business!

January 07, 2023

Fast service done. Staff was very helpful prompt attending to my vehicle. Wull be back again More

by jimmietling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service write up
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Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to hear that you had a positive experience. We hope to see you again in the future!

January 07, 2023

Great service! Always a pleasure to have my vehicle serviced here. Will continue to come back! More

by Debverdecia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service
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Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate your business! We're glad to hear that our staff was helpful and that the service on your vehicle was done quickly. We hope you'll choose us again for your future automotive needs.

January 06, 2023

Great customer service and always up front and honest with any concerns or suggestions. Respectable of my time and ally generous. More

by FIRE4JESUS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Claborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Callis, Chelsea Davis
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Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write this review. We're glad to hear that you have had a positive experience with our dealership, and that our team has been able to meet your automotive needs in a timely and satisfactory manner. We appreciate your business and hope to continue serving you in the future.

January 04, 2023

Everyone was very helpful and polite. They checked my vehicle about my complaint in a timely manor. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Jan 05, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write a review. I'm glad to hear that you had a positive experience with our staff, and that your service was completed in a timely manner. We appreciate your business, and we hope to see you again soon!

January 03, 2023

I brought my car into because the temperature in the car wasn’t working correctly and I had an oil leak. The guy said it would be $140 to get an update on my HVAC system and when ever an oil change would co More

by twhite10092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Garrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Hello, we're sorry to hear that you had a negative experience at our dealership. We would love the opportunity to speak with you further about the service you received in order to rectify the situation. Please feel free to contact us at 931-520-4121 should you care to talk more in detail.

January 03, 2023

Very friendly and very busy but pretty fast service. I believe they said short handed that day and still got it done pretty quick. More

by jfaulkner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 05, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to hear that you had a positive experience! We apologize for any inconvenience caused by our short staff and appreciate your patience. Thank you again for choosing us and we hope to see you soon!

December 31, 2022

Always great service comfortable waiting area and treated with the utmost respect for all service needs. More

by CHADHANCOCK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Callis, Chelsea Davis
Report | Print
Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs, we appreciate it! We're glad to hear that you always have a great experience when you come in and that you feel comfortable and respected. We hope to continue providing excellent service for you in the future.

December 30, 2022

Thanks for all your great service I am always treated well they get the work done timely and I know it’s quality More

by shonea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason wright
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Jan 07, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate your business! We're glad to hear that you have had a positive experience with us and our service department. Our team strives to get the work done in a timely manner and to your satisfaction. We hope to see you again soon!

December 29, 2022

The best service ever always get my autos a complete look over and advise if I need other services. More

by hoytjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
Report | Print
Jan 05, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your vehicle service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience and that we were able to exceed your expectations. It is our goal to always provide excellent customer service, and we're happy to know that we succeeded in this instance. We look forward to serving you again in the future.

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