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Cumberland Chrysler Dodge Jeep Ram
Cookeville, TN
827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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827 Reviews of Cumberland Chrysler Dodge Jeep Ram
Verified Customer
July 28, 2023
The Cumberland Chrysler Dodge Jeep Ram Service Team were our hero’s!!! We are from out of state and on a vacation in Tennessee when our Jeep Gladiator stranded us. We had to have our truck towed over an our hero’s!!! We are from out of state and on a vacation in Tennessee when our Jeep Gladiator stranded us. We had to have our truck towed over an hour from where we were at to the Service Center on a Sunday night, as we had to travel back to our dogs and work. The tow truck driver had left the truck in an unconventional spot on-site blocking the entrance and no instruction on where the keys were located. Mike from the Service Center called us first thing Monday morning to check in and let us know what to expect. Our window was down and unable to be rolled up since the truck was out of commission, Mike let us know that he and the team were able to push the truck inside to keep it safe from the weather and secure. He never made us feel bad or insecure about the crummy drop off or extra effort he made get our truck inside! Mike was very communicative and kept us informed regularly about what to expect. We understood that we had to wait a bit for a diagnostic assessment as we didn’t have an appointment and it’s the busy summer season. However, on one of our check in calls Mike asked a lot of questions about what happened. With his thorough Jeep knowledge and great instincts Mike had an idea about what the issue was! He made no promises, but long story short, we didn’t expect an opportunity for a diagnostic assessment and fix for at least a week, and we would have been totally satisfied with that! However, Mike’s proposed solution worked and we had our Gladiator back to better than ever just TWO days after a Sunday night drop off! We are so grateful for the kindness and care Mike showed us. He was so empathetic and understood our stress and challenge of being multiple states away from our mode of transportation. Mike exceeded our expectations and really exemplified the high quality customer service that every business should strive for! If we didn’t live a few states away, Cumberland Chrysler Dodge Jeep Ram would be our #1 choice for service and all of our auto needs, especially if everyone is as great as Mike was! Thank you so much Mike, we hope we don’t need you again but we are so glad to know you are there for us if we need you! More
by kaylee powell
Employees Worked With
Mike = 5 stars; Jennifer in Billing was also so sweet and kind! , Jason Wright
July 28, 2023
Awesome group to buy from this is the second vehicle I’ve bought there and will be using them again in the future Mark Shirk is awesome and they don’t hassle you like other dealerships is the best part and t bought there and will be using them again in the future Mark Shirk is awesome and they don’t hassle you like other dealerships is the best part and they go above and beyond to get you the vehicle you want too More
by FIREWALKER1351
Employees Worked With
Randy Callis, Mark Shirk, Mark Garrett, Jason Wright
July 27, 2023
Helpful , courteous, best all around,no pressure,quick,best experience we ever had, calm and very professional. Thankyou for giving my husband and I a great experience with buying our Jeep. pressure,quick,best experience we ever had, calm and very professional. Thankyou for giving my husband and I a great experience with buying our Jeep. More
by alisonhowelloct29
Employees Worked With
Andy Claborn, Chad Hancock, Randy Callis, Peter Block
July 27, 2023
Great service for routine maintenance! Vehicle was ready on time. Prompt attention when I arrived, and everything from tires to tail lights was checked. Vehicle was ready on time. Prompt attention when I arrived, and everything from tires to tail lights was checked. More
by REGINAASLEE
Employees Worked With
Jason Wright
July 24, 2023
Peter Block and the team at Cumberland Chrysler team were friendly, informative, and great to work with. The entire experience was excellent! friendly, informative, and great to work with. The entire experience was excellent! More
by NANCYJONES0
Employees Worked With
Dusty, Atkinson, Randy Callis, Peter Block
