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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews

1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

November 10, 2022

Excellent experience in the purchasing the Yukon from Overdrive USA. David Green was very accommodating! More

by Bob Palmer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Green
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We can’t thank you enough for taking the time to share

November 10, 2022

This dealership is normally busy and packed, but everyone who works here always does a great job. Mike was awesome and super helpful with me and my concerns about my car. More

by sydneychitwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ? I think
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 09, 2022

After $1,234 engine light still on. Mike order new parts. Waiting drive jerks hesitates More

by JOWARD. Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Martin/ service
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for sharing

November 09, 2022

Had to wait 3 hours with no one in waiting room. Never have I had to wait 3 hrs for regular service and tire rotation! More

by W_CAROL818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Hello, we're sorry to hear that you had such a negative experience at our dealership. Waiting 3 hours without anyone in the waiting room is unacceptable and we'll be looking into what went wrong. We hope you'll give us another chance in the future should your travels bring you back to our area.

November 09, 2022

Overall I like the dealership and they do good work but the wait time is ridiculous. We had an appointment at 10 a.m. on Saturday for a simple diagnostics and the did not even look at our car until the fol More

by kristin716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person not listed.
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, we're sorry to hear that you experienced a delay in service. We want to assure you that we're taking your feedback seriously and are working to improve our processes so that this does not happen again. We appreciate your business and hope that you'll give us another chance in the future.

November 09, 2022

The whole staff at cumberland chrysler made the whole buying process the best experience. From finding me my perfect vehicle, to the day it was delivered, making sure everything was just what I wanted an More

by ELSTONGREG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker, Ronnie Bean, Dusty Atkinson, Randy Callis, Mark Garrett
Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words

November 07, 2022

Excellent, friendly, knowledgeable staff. Fixed the issues and everything is working well!! Thank you very much More

by rraham0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
Nov 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to leave this kind review

November 07, 2022

I selected Cumberland Chrysler due to the online reviews that were superior to the local Crossville dealership and I have not been disappointed even though Cumberland Chrysler is 30+ miles further away. More

by walarchco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

November 06, 2022

I was treated very well by the service department. I was a walk in and had my vehicle in and out in a very reasonable amount of time. I will continue to use this service department as long as the qual More

by M_BLAKE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the feedback

November 05, 2022

Got the repair done quicker than they said they would. In and out. How it’s supposed to be done. More

by BSTOUT1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris in service
Nov 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Happy we could be of service

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