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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews
Call Dealership (931) 287-2971
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1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

November 30, 2022

Friendly, immediate service. Answered all all questions. Always available by phone. Given updates as needed. Repair looks great. Wonderful service! More

by SCOTT-WEIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Andy Claborn, Chad Hancock, Randy Callis, Josh Lawson, Fred Riddle, Mark Shirk, Mark Garrett, William Bryant
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 25, 2022

Easy to work with. Very friendly and understanding. Professional, told him what we needed and he made it happen. More

by Smcnea63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Shirk, Mark Garrett
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Happy we could be of service

November 25, 2022

First rate service team! I will always recommend them for all services and repairs. Two thumbs up!! More

by cherinjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Chris and Mile
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the recommendation

November 24, 2022

Great experience they are organized and experienced. Completed everything in atimely manner,highly recommend this dealership More

by fisherman1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maint /service personnel
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for sharing

November 24, 2022

Nice place and nice people. I went in and got an oil change and the Only thing was that for about a few days, I can smell oil burning from my car, like as if it was spilled on t More

by ROCCO-P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Davis
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share

November 23, 2022

Always explain things. Helped me when I needed immediate help. Service department really nice and have sincere interest in helping you. More

by ntrrusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Mike
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Nov 30, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for the posting

November 23, 2022

Not informative with information at all. Unable to give any updates on something that is back ordered and then when questioned he keeps pushing back the date that it should be here even thou More

by croberts0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Slaven
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Nov 23, 2022 -

croberts0823 responded

Not happy at all with the service department.

November 21, 2022

Knowledgeable and attentive staff. Easy to use online appointments for service. Great location and easy to get to. More

by Tboy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive needs

November 21, 2022

Would be nice if the sec dept lido to me. My Jeep transmission is in its 5th mont of repairs even though I put a new transmission in place. Now I get to wait for a controller for several mo More

by martywhalen417
Recommend Dealer
No
Employees Worked With
Svc dept
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review; we're sorry that you've been experiencing transmission issues with your Jeep. Please correct us if we are wrong, but you had the original repair performed at a local repair shop and not our dealership. After you discovered that the local repair shop had not corrected the issue you were experiencing, you brought it to our dealership for a second opinion. Since then, we have diagnosed the problem and ordered the parts needed to correct the issue. We hope you understand that our dealership cannot control issues such as waiting times for parts to arrive. We aim to have your Jeep up and running as quickly as possible. Please feel free to contact us at 931-520-4121 should you care to talk more in detail.

Nov 22, 2022 -

martywhalen417 responded

You are correct and I apologize. My Jeep suffers from inability to shift out of 1st gear. A common trait of this model over the years from what I read on the Forums. Cookville Transmission changed the shift controller, then the wiring harness, then the computer, and troubleshot manually for several hours - to no avail. Only thing left was the transmission itself, so, they installed a rebuilt Jasper Transmission. After paying $5800, my Jeep still won't shift. Your dealership was kind to take it in, diagnose and recommend a new OEM trans controller. Unfortunately, the wait for the part will be several months (It's a Mercedes transmission). This Jeep is how I get in/out of my remote cabin. And winter is almost here with snow and ice that will leave me stranded. I am old, sick, frustrated and now becoming scared. I can't afford a new car after pumping several thousand into this one. Everything I have read indicates there is a myriad of possibilities beyond a new controller. For example, one mechanic suggested the magnets in the shifter lever dropped and need to be placed back into position. Simple as that. Also, the transfer case switch, torque converter and several other parts are also named as past culprits. I'm simply asking the dealership to actively participate in getting my Jeep back in service quickly as possible. If that means aftermarket parts, I'm open to that. Sending out a survey before the work is done was tacky and I responded negatively. I am sorry for the hurried, frustrated, response. Hopefully somebody will read this and care enough to help...

November 18, 2022

2020 Dodge Challenger Scat Pack 6 Manual Not your normal rake you over the coals dealership! All I needed was a full service oil change and tire rotation and couldn’t get in anywhere on a Saturday afternoon More

by sheri_dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your experience while visiting our dealership

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