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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews

1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

April 12, 2023

Not consistent in there work. They don't check what should be checked just mark it. More

by HOTPOINT_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving your review of Cumberland Chrysler Dodge Jeep Ram! We understand that inconsistency in service can be incredibly frustrating, and we apologize for the discomfort this has caused. We strive to make sure our team does their best work to maintain the highest standards of excellence in servicing our customers vehicles. We will share your concerns with our service team, so they can ensure every customer receives consistent, high-quality work when they visit us. Thank you again for bringing this to our attention and we look forward to providing a better experience on your next visit.

April 12, 2023

You have excellent service representatives that always are friendly and responsive to our needs and concerns. More

by SKIKBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram! We're so pleased to hear that our service representatives met your expectations and are always attentive and responsive to your needs. It's our priority to create a pleasant and stress-free environment throughout your dealership experience with us. Our team hopes we can continue to provide an extraordinary customer service experience every time you visit. Thank you again - we look forward to seeing you soon!

April 11, 2023

Liked the way colleagues worked as a team. Liked the dealership layout, spread out, not cramped like many other dealerships. More

by BRIANJMILE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Callis
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving us a five-star review for Cumberland Chrysler Dodge Jeep Ram! Our team works very hard to create a customer-friendly and comfortable environment, so we are delighted that you noted our layout. We also work together as a team to ensure that each customer receives the best possible experience and service. Thank you again for taking the time to leave your feedback. We truly appreciate it, and we look forward to serving you in the future!

April 10, 2023

They fit you in a reasonably time frame and I love how you can drop your vehicle off and they can take it any day and you can come back and pick up after work More

by RWEST3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know which one
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of our service at Cumberland Chrysler Dodge Jeep Ram! It's always a pleasure when customers can be seen in a timely manner. We understand the demands of busy lives, and being able to provide such services makes us proud. We make it a priority to accommodate our customers' needs, and your kind words emphasize our team’s commitment to providing an excellent experience. To hear that you found this convenient is truly rewarding. Thank you again for taking the time to let us know about your visit. We look forward to seeing you again soon!

April 09, 2023

Everyone was helpful and very friendly. Would highly recommend them! Great customer service and great work! More

by mwdavis383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram. We take pride in ensuring our customers have a great experience from the start, and we appreciate the fact that you took the time to share your feedback with us. Our team strives to provide an enjoyable and seamless experience for customers every day and it's always nice to hear when we have done our job well. We hope to serve you again in the future!

April 08, 2023

Friendly and quick service at a good price. A very pleasant experience and I plan to return. More

by aprilfoolslucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that you had a pleasant experience at Cumberland Chrysler Dodge Jeep Ram! We work hard to make sure your service with us is always friendly, quick and straightforward. It brings us great joy that we were able to uphold our commitment and provide you with excellent customer service. We appreciate your return business as well as your positive review - thank you for choosing Cumberland!

April 08, 2023

They were very friendly and accommodating when my car suddenly needed repairs while I was traveling - with my two dogs. More

by mkaempfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review. We're glad to hear that the experience was so positive. We know how important it is to take care of your car, and how difficult it can be in a new place away from home. We love seeing guests bring their furry friends around and our team loves accommodating you anytime they can. We appreciate your visit and look forward to welcoming you back again soon!

April 08, 2023

Very positive car buying experience! Mark was very helpful and was pleasant to work with. More

by Sarahwill95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Randy Callis, Mark Shirk
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review of Cumberland Chrysler Dodge Jeep Ram! We are so delighted to hear about your positive car buying experience. We take great pride in having happy customers, and Mark is an important part of that team. We are thrilled that you found our service and staff to have been pleasant during the process, and we truly appreciate your taking time to share your positive experience. We look forward to helping meet all of your automotive needs for many years to come. Thank you for choosing us!

April 07, 2023

Service department is top notch. I’ve done business with Mike, Jason, and Danny for almost 10 years. More

by MICHAELAALLRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Martin, Jason Wright
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave a review and for your loyalty to our service department at Cumberland Chrysler Dodge Jeep Ram. We are delighted to hear that Mike, Jason, and Danny have taken excellent care of you for almost ten years! It is our immense pleasure to serve you and we pride ourselves on delivering customers exceptional service from the moment they step in the door. We’ll make sure Mike, Jason, and Danny know how pleased you are as customer feedback is extremely important for us to continue providing amazing experiences like yours! Thank you again for your kind words and we wish you many more joyous miles together with your car!

April 07, 2023

Everyone was great. Real professionals. That’s why I prefer dealing with them. Will use them again More

by kenfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Martin. 5 stars
Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about the team at Cumberland Chrysler Dodge Jeep RAM! We strive to ensure a smooth, professional and personalized experience no matter whether one is buying a car or coming in for service. We are thrilled that you had such positive experiences with us. It’s always our pleasure to serve you, and we look forward to assisting you again in the future. Thank you again for your positive review!

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