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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews

1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

June 10, 2023

They were very fast took us in and changed our oil and we were on our way More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your positive review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive maintenance. We are delighted to hear that our team was fast and efficient, and that you were on your way with a changed oil in no time. Your satisfaction is always our number one priority, and we look forward to continuing to serve you for all of your car needs. Please don't hesitate to reach out if there is anything else we can do for you.

June 10, 2023

I cannot get the services that my Van offers because somebody created an email and I cannot get into the email I have called and they tried to change the email address but we cannot get into the old ema More

by SASSIEGIRL73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Garrett
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving us a review about your experience at Cumberland Chrysler Dodge Jeep Ram. I am sorry to hear that you are unable to access your van's services due to the email issue. Customer service is our number one priority and it appears that we did not meet your expectations in this area. Our dealership has a team of highly trained professionals who will dedicatedly work on resolving the issue to provide you with the best possible solution as soon as possible. I am sending an email over to the concerned department manager asking them to contact you soon. We apologize for the inconvenience and hope that your experience with us will improve significantly moving forward. Please feel free to reach out any time if you require further assistance or clarification on anything going forward.

June 09, 2023

Very courteous and always good work. Prompt, knowledgeable, well documented information and explanation of work More

by PAULYOUNGBLOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review of your recent visit, we truly appreciate it! We strive to make sure that all customers are given the best service and quality of work possible. It's great to hear that your visit was just that. We value your business and look forward to you coming back for all your servicing and maintenance needs. Have a great day!

June 09, 2023

Cumberland Chrysler Dodge Jeep Ram has dependable caring service and an efficient team. I recommend to all. More

by TENNIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind review. We strive to ensure that our customers have excellent service and a comfortable experience with us. We're glad you are highly recommending us and we look forward to assisting you with all of your automotive needs in the future. Thank you again!

June 09, 2023

The service department is prompt, knowledgeable, and friendly. They explained the terminology to me, and were eager to help. More

by marciesiedlecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of our service department. We are delighted to learn that you had such an exceptional experience with us. Our team is dedicated to excellent service and customer education, and we are thrilled that they were able to provide both during your visit. Your satisfaction is our biggest priority, and we hope to see you again should any need arise. Thank you for choosing Cumberland Chrysler Dodge Jeep Ram!

June 09, 2023

Great, quick service. Even accommodated us by transporting us to a place we wanted to go while they serviced the car. More

by dthedayfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, and for choosing Cumberland Chrysler Dodge Jeep Ram. It's our pleasure to provide friendly, speedy service whenever possible. We're so glad you were able to benefit from our transportation accommodations while we serviced your car – that's what we're here for! We strive to make sure all of our customers have the best experience possible. Again, thank you for your positive review and we hope to see you again soon!

June 09, 2023

Shortly before my family and I were leaving for vacation to the Smoky Mountains, my car started having some major transmission issues. The first available appointment I could get anywhere was about a week a More

by alissacaiazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the kind words. We can't tell you how much we appreciate it. At Cumberland Chrysler Dodge Jeep Ram, our highest priority is always customer service and satisfaction. We strive to make every visit as smooth and stress-free as possible. We are delighted to hear our team was able to assist you in getting your car ready for your trip. We realize you have many choices when it comes to car maintenance and thank you for choosing Jeep. We hope that if ever your vehicle needs repair or maintenance in the future, we will be your first choice!

June 08, 2023

Dropped off my car for a brake job (117k miles), they didn’t do it because the brakes aren’t ready yet More

by sutton96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share

June 08, 2023

Great dealership and the people are always great and very professional will definitely go back More

by RYORK66
Recommend Dealer
Yes
Employees Worked With
Randy Callis, Mark Shirk
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to rate your experience at Cumberland Chrysler Dodge Jeep Ram. We are always delighted to hear positive reviews from our satisfied customers. We pride ourselves in delivering a professional and courteous customer service experience. We appreciate your kind words on how our team made your dealership visit a memorable one. We hope to have the pleasure of seeing you again soon!

June 08, 2023

They offer hours for the working Person, friendly and helpful staff, fast and efficient service More

by tammy.gore16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris H and Mike Martin
Jun 17, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us at Cumberland Chrysler Dodge Jeep Ram! We're thrilled to hear that our team provided you with fast and efficient service during your visit. It's important for us that we are able to accommodate any hours, regardless if it is not during traditional business hours. We're also existing happy to hear the friendly and helpful staff was able to assist in making sure you had a great experience here. We look forward to any future visits you may have, whether it’s just for routine maintenance or to peruse our inventory of new and used vehicles – our doors are always open!

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