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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

July 24, 2023

Very curious and they were fast on my service. Thank you all for your hard work. More

by MICHAELANDDARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us, we appreciate it! We are so glad to hear that you found the service quick. We pride ourselves in making sure our customers are taken care of and it's great to know that our hard work has made a good impression. We thank you for recognizing our efforts and hope that if you ever need any further service that you'll come back to see us again at Cumberland Chrysler Jeep Dodge Ram!

July 22, 2023

The employee's work hard to do their job, best all around, I would highly encourage anyone who wants a new or used vehicle More

by GDUNHAM718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts about your experience at Cumberland Chrysler Dodge Jeep Ram. We're glad to hear that you found all of our employees helpful and committed to doing the best job possible. Your recommendation was greatly appreciated and we make it a priority to provide an enjoyable car-buying experience whether it is a new or used vehicle. We are grateful for your patronage and would be thrilled if you visited us again in the future should you ever need another car!

July 22, 2023

Very curious and they were fast on service . I didn’t have an appointment and still got waited on fast . More

by Joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for writing your review of Cumberland Chrysler Dodge Jeep Ram, we appreciate the feedback! We're glad to hear that you didn't have an appointment but were still able to be served quickly. That's great news and shows we are focused on doing our best work possible so that all customers receive excellent service no matter what. We value your opinion and take customer feedback very seriously. If you ever find yourself in need of automotive assistance again, please don't hesitate to visit us! We look forward to hearing from you soon.

July 21, 2023

I had a warranty issue for catastrophic engine failure. The dealership did their part excellent but not so much with RAM themselves. Chris and his tech crew did everything they were supposed to do correctl More

by autoentllc
Recommend Dealer
Yes
Employees Worked With
Chris Hartbarger
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us, even though we didn't meet your expectations. We are sorry to hear that you had a warranty issue with RAM and understand how important satisfactory service is when a firm is dealing with areas of expertise they don't usually deal in. We would like to thank Chris and his technical crew for going above and beyond doing their part correctly in order to resolve the warranty issue successfully. We value your feedback, as it allows us to continually review and improve our services. If there is ever anything more we can do, please let us know.

July 21, 2023

Great and friendly people to work with will definitely use them again Excellent work as well More

by martymccaleb64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the kind words, we appreciate it! We are pleased that you found our staff to be friendly and that our work was excellent. Taking care of our customers is our top priority and we're glad we met your expectations in that regard. We look forward to seeing you at Cumberland Chrysler Dodge Jeep Ram again soon!

July 20, 2023

Everyone was friendly n so very nice n polite show room n dealership was also clean n neat More

by Dougjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your visit to Cumberland Chrysler Dodge Jeep Ram. We are pleased to hear that everyone was friendly and polite; cleanliness is very important to us and we are glad that our dealership reflects that. We apologize that your experience did not exceed your expectations, and we invite you to reach out so our team can better understand how we could have delivered an overall more satisfactory experience. We hope you will give us another chance in the future. Thank you for choosing Cumberland Ram!

July 18, 2023

We've always had good service and would recommend Cumberland to anyone. Wait time was at a minimum this time. More

by GRANNYPUNKIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experiences at Cumberland Chrysler Dodge Jeep Ram with us, and for recommending our business to others. It means a great deal when our customers show their loyalty and share their positive feedback. We are very pleased to hear that your wait time was minimal on this visit, and we will continue working hard to ensure customer satisfaction is our top priority. We appreciate and value all of the feedback we receive from our loyal customers, and look forward to seeing you next time!

July 17, 2023

Very polite and curious. They try to ensure that your vehicle is taken care of in a professional manner. More

by mcdowellmatthew446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your vehicle needs. We truly appreciate your feedback and are pleased to hear that our team was able to provide a polite and courteous experience. Our team works hard to ensure that our customers are taken care of in the best and most professional manner possible, so we're glad you noticed that. If there's anything else we can do to make your experience better, please let us know. Thanks again for taking the time to provide us with your review.

July 17, 2023

The people who work at this dealership are always friendly and helpful. I have bought and have my truck serviced at this dealership and have now just ordered my third vehicle here. More

by REB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your awesome feedback, we really appreciate it! We are so happy to have had you choose Cumberland Chrysler Dodge Jeep Ram for all three of your vehicles. It's a pleasure to hear that our team provided friendly and helpful service during each experience and made it a positive one. We hope that the third vehicle brings you lots of joy and look forward to servicing this one too! Please don't hesitate to contact us if you ever need any assistance or advice on how best to take care of your vehicle.

July 16, 2023

Love them, they always do such a great job. Thank you for all you do. More

by RONDA_GORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We are so glad that we could provide a great experience every time. At Cumberland Chrysler Dodge Jeep Ram, your satisfaction is our top priority and we really appreciate that you took the time to leave us such a great review. We look forward to seeing you again soon!

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