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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.6
825 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 825 reviews

September 27, 2022

Mainly deal with service department. Very pleased Always on schedule. Will be back. Everyone is great More

by lindafields58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Kris
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Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review.

September 25, 2022

Service department, Gary Dobson, and Mike Martin are the best. Jury is still out on the rest of the employees. More

by babyhedge1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Dobson
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Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to share your experience. I'm glad to hear that you had a positive experience with Gary Dobson and Mike Martin in our service department. They are both valuable members of our team, and I'm glad they were able to meet your needs. I apologize if the rest of our employees didn't meet your expectations. We strive to provide each customer with an excellent experience, and we will work to improve in those areas where we fell short. Thank you again for choosing Cumberland Chrysler Dodge Jeep Ram, and please don't hesitate to reach out if there is anything else we can do for you.

September 24, 2022

The people were very nice and helpful. They diagnosed and fixed any minor issues at no extra charge. Making them as a dealership both helpful and as cost effective as possible these days More

by RYAN.D.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the posting, we appreciate the kind words

September 24, 2022

Very good service. Car was not ready when promises. I would recommend you to my friends. More

by MNSANDERS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Auto service
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Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share the good and the bad.

September 23, 2022

Took over five weeks for them to look at truck. I was not advised before bringing vehicle in that there would be a long period to wait for diagnosis which was still not given at time I picked up ve More

by Mistieragland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept.
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Sep 23, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing your vehicle to Cumberland Chrysler Dodge Jeep Ram for service. We apologize for the delay in diagnosis and repairs. We understand how inconvenient this can be, and we appreciate your patience. The battery on your truck was not dead when you brought it in; however, it may have gone dead while it was at our dealership. We're sorry for any inconvenience this may have caused. With the shortage of diesel mechanics in the job market, a number of our services have an extensive wait time. Once again, we apologize for any inconvenience we may have caused and hope that you will allow us to make it up to you on a future visit.

September 22, 2022

The service was good but the price for diagnostics was out of this world. A $139 job ended up costing $162 with added fees. More

by mrfixit34116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 23, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs. I'm sorry to hear that the cost of diagnostics was more than you were expecting. We strive to provide competitive prices and transparent billing, and I apologize if we did not meet your expectations in this regard. Please don't hesitate to reach out to us directly in the future if you have any questions or concerns about your service experience. We value your business and would be happy to work with you to ensure you're getting the most value for your money.

September 22, 2022

Gary in the service is very nice and professional while making you feel right at home. Guest waiting area very nice and clean. More

by kdtabor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
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Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 21, 2022

Service area was very clean. Scheduling was efficient. Work was done in a very timely manner. More

by JLSPECKTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for taking the time to share

September 21, 2022

Gary I think is his name was kind and courteous. Arrived expecting line but no I was first. More

by TKEYES997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Callis
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Sep 23, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that your visit to our dealership went so smoothly

September 21, 2022

Calm laidback environment. Got started and wrapped up work quickly. Friendly and helpful staff! Zero complaints here ! More

by miak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It’s great to know that you had such a wonderful experience when visiting our dealership

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