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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

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Employees
Reviews
Vehicles
4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

March 18, 2023

They're always quick to get me in, always courteous and considerate. Convenience is important and Cumberland Jeep is just about 30 minutes from my home. They don't try to push purchases I don't want or nee More

by debra.malone
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I haven't dealt with sales people at this dealership.
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the great review! We are delighted that you have had a pleasant experience visiting us and we appreciate your business. It is a real pleasure for us to hear that our team is meeting your needs and being courteous. We take pride in our customer service here at Cumberland Chrysler Dodge Jeep Ram and it is great to know that this shines through during your visits to us. We look forward to assisting you again soon and if there is anything else we can do, please do not hesitate to let us know.

March 18, 2023

Jason came in on Saturday to help with getting an oil change package setup on it van. More

by SOUTHARDS2011
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jason
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving a 5-star review of your experience at Cumberland Chrysler Dodge Jeep Ram. We are glad to hear that Jason was able to make your Saturday visit enjoyable and successful. At our dealership, we strive to provide quality customer service and it is humbling when our customers appreciate the hard work we do. We value your feedback and look forward to having you back soon!

March 16, 2023

Mike was GREAT. The technician took the time to talk to me as well. Always nice to know the tech that works on your vehicle. Good job! More

by .
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mike in service and technician.
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your excellent feedback! We're thrilled to hear that you had a great experience with Mike and our technician. It's very important to us that our customers feel at home and in good hands, so we're delighted that these felt like positive interactions for you. We appreciate your support, and we hope to see you again soon!

March 16, 2023

Joseph Crouch was efficient, kind - answered my questions patiently which is not always true with other service people I have encountered @ another local dealership. More

by PATDGRIMES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Did not purchase my Jeep there.
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us at Cumberland Chrysler Dodge Jeep Ram and particularly acknowledging Josephs customer service. Our team is dedicated to creating the highest level of customer satisfaction, so we are delighted that Joseph was able to provide you with a positive experience and his expertise in answering your questions. We value our customers, and we are thrilled that you received exceptional service from Joseph during your visit. Your feedback is invaluable to us in helping ensure we continue providing our best customer experience.

March 15, 2023

This dealership is always very professional but yet personable with me. And have always taken care of my vehicles. More

by iswideopen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review, we really appreciate hearing how friendly and professional we are! We're thrilled to hear that you've always been taken care of at Cumberland Chrysler Dodge Jeep Ram. If there is anything else we can do for you please don't hesitate to reach out!

March 15, 2023

Professional service and work completed in a timely manner. No high pressure sales of services other than those I requested. More

by Wam
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

At Cumberland Chrysler Dodge Jeep Ram, we pride ourselves on providing a professional and timely service for our customers. We are grateful you found that experience in our dealership! We appreciate your feedback about having no additional services or sales pressure beyond what you had asked for. We want to ensure our customers receive the best possible service while they're with us so they can be confident they’re in good hands when they leave. Thank you again for taking the time to share your experience, we hope to have you back here again soon!

March 15, 2023

The service was very fast and the service writer was very friendly and very professional! More

by JOHNATHAN
Recommend Dealer
Yes
Employees Worked With
No sales man
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with Cumberland Chrysler Dodge Jeep Ram! We appreciate your recommendation and are extremely pleased you had a positive experience. Our team works very hard to make sure that every interaction with us is enjoyable by ensuring our guests feel welcomed, taken care of and respected. We are delighted this was true in your case, and we are so glad that our service was fast and our service writer was friendly and professional. We will be sure to pass along your kind words. We hope you choose us again as we strive to provide excellent service each time you visit. Thank you for choosing Cumberland Chrysler Dodge Jeep Ram!

March 15, 2023

For the most part they are quick and easy to deal with. They are friendly. More

by REENE Mathis
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Josh Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram, we really appreciate you taking the time to share your experience. We strive to make every visit enjoyable and to provide quick and easy service. It is great to know that our team was able to meet your expectations and make it a pleasant experience overall. We hope to continue providing excellent service in the future and look forward to seeing you again soon.

March 13, 2023

Very friendly staff! The work is always very efficient and fast. They take care of your needs! More

by OUTLAWCOWBOY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of the team at Cumberland Chrysler Dodge Jeep Ram. We are so thrilled that our staff was friendly and that the work was completed efficiently during your visit. It is so important to us to provide exceptional service, and we’re glad that it showed! We look forward to seeing you again next time you are in need of our services, and invite you to contact us with any questions or concerns about your vehicle in the meantime.

March 10, 2023

Extremely friendly and helpful. Knew what they were doing Oil change very quick. Will definitely return More

by Mamama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

We are thrilled that you had an enjoyable experience with us at Cumberland Chrysler Dodge Jeep Ram. We take great pride in our customer service and we're glad you were well cared for. Thank you for highlighting our service quality and speed- we know how important it is to be back on the road quickly! We look forward to seeing you again soon.

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