Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
Contact Dealership
View Awards

1550 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 827 reviews

August 16, 2023

Jason Wright was my service advisor and he did a great job of keeping me updated on what was happening with my vehicle and took care of all my needs. Will definitely keep coming back. More

by AARON.PEDIGO.1g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this review and we are thrilled to hear that you had a pleasant experience with your service advisor, Jason! It's important to us that all our customers leave their appointment satisfied and knowing they received the best care. We value your loyalty and look forward to having you back soon.

August 15, 2023

Great service will return again for the service and would refer friends and family to go there More

by judystevemiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We are delighted to have been able to deliver exceptional service during your visit and we appreciate your loyalty. We strive to make sure that everyone who visits us has a great experience, and it means the world to us when our customers recommend us to friends and family. We look forward to seeing you again soon!

August 15, 2023

Seems like the best place to have a vehicle serviced , and the most cost efficient. More

by MIKL5923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear you found us the best place to have a vehicle serviced and cost efficient. At Cumberland, we strive to offer honest, reliable service and top of the line products at prices customers can understand. We value your feedback so please don’t hesitate to reach out if there is anything else we could do better or differently. We look forward to seeing you again soon!

August 13, 2023

I came in to have my rear window washer repaired. The service personnel were courteous and the actual "fix"was done quickly. More

by MARDIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of Cumberland Chrysler Dodge Jeep Ram and your recent experience. We are so thrilled that the service personnel were courteous and that the repair was handled quickly to satisfy your needs. Our team strives to provide a delightful experience, and it's gratifying to know we hit the mark with you. We value your trust in us and hope that you visit us again soon!

August 12, 2023

Cumberland Chrysler service department is the best! Keith, Kris and Mike always go above and beyond for the customer! I appreciate them so much! More

by mrcstollett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Kris, Mike
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review and for appreciating our team! We strive to provide outstanding customer service and it's great to hear when it shows. Keith, Kris and Mike are valuable members of our team and we're happy they made a positive impression. It's wonderful knowing that we have customers who feel appreciated, respected, and taken care of here at Cumberland Chrysler Dodge Jeep Ram. We hope you continue to choose Cumberland for all your vehicle needs. Thank you again for the incredible feedback!

August 12, 2023

Great to work with. Got us in as scheduled and completed the work in a timely manner More

by dave@covegenerators.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your positive review, we really appreciate it! Here at Cumberland Chrysler Dodge Jeep Ram, we take great pride in providing excellent customer service and quality workmanship. We are glad to hear that our staff was able to get you taken care of quickly and smoothly. If there's anything else we can do, please don't hesitate to contact us. Have a great day!

August 12, 2023

Both the salesman and the manager were friendly and did not use any pressure. They let us look at vehicles at our pace and answered all of our questions. More

by GP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Block
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing to work with Cumberland Chrysler Dodge Jeep Ram during your recent visit! We are thrilled to have earned a 5-star rating from you—it means the world to our team. We appreciate your kind words regarding our sales staff. At our dealership, we strive to provide each guest with a pressure-free experience where their questions can be answered and concerns can be addressed. We're glad that we met those expectations for you. If there is anything else we can do in the future to make sure your next visit is even better, please don't hesitate to reach out! Thank you again for your feedback and for putting your trust in us.

August 11, 2023

Staff went above and beyond to accommodate us. We are from Wisconsin and were on vacation when our van broke down. They were able to fix our van by the time we came back through from vacation. More

by Kim Fink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of Cumberland Chrysler Dodge Jeep Ram! We are so pleased to hear that our staff was able to go the extra mile to help you out while you were on vacation. It is always great to know that our customers can be taken care of even in unique situations such as this one. We appreciate your support and look forward to serving you when you come back through next time.

August 11, 2023

Thay are all nice ti me and thay did a good job on my jeep cherokee. More

by REYNOLDMAR90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your glowing review of Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear that your experience with us was positive and that our team offered you friendly, helpful service. We work hard to ensure our customers receive the best quality of care whenever they visit our dealership and we're thrilled to know we delivered this experience in your recent visit. We look forward to seeing you again when it is time for any servicing, repairs, or replacements on your Jeep Cherokee - we are here to help take the hassle out of owning and maintaining a vehicle. Thanks again!

August 10, 2023

Service writer was great. Knowledgeable and helpful. Got in and out at reasonable time for Saturday oil change. More

by claywinnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the kind words and your five-star review! We appreciate you taking the time to share your experience with us. At Cumberland Chrysler Dodge Jeep Ram, we strive to provide excellent service to our customers. We are thrilled that you found your visit satisfactory and that our service writer was helpful. It brings us great joy to hear such positive reviews - thank you for recognizing our hard work! We look forward to assisting you on your next visit!

1
2
3
...
83