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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

April 07, 2023

They were very nice and helpful. We called super last minute for an oil change and they still made time for us! They did a great job! More

by whitneyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 15, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your review about Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we were able to provide you with a last minute oil change and pleased that it went so smoothly! Our team here is passionate about providing outstanding service and keeping our valued customers on the road in their well-maintained vehicles. We appreciate your kind words about our team and thankful for the opportunity to serve you. If there is ever anything else we can do for you, please don't hesitate to reach out. Thank you again for letting us know how we did!

April 04, 2023

This is a very friendly and considerate business. They are very professional and do a good job. More

by rhunter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Davis
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! We are so pleased that you enjoyed your experience with us and appreciate the recognition of our team's professionalism. Our goal is to always provide a welcoming and accommodating atmosphere, as well as outstanding customer service standards each and every visit. Again, thank you and we look forward to seeing you again soon!

April 04, 2023

Excellent service took care of my vehicle very well in a easy timeframe and also give me something to drive great service rider Mark Martin More

by PHILGMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Claborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review. Our team at Cumberland Chrysler Dodge Jeep Ram is delighted to hear that we were able to provide you with excellent service in an easy timeframe and give you something to drive. We appreciate your recognition of our service rider, as it's encouraging for us when customers such as yourself take the time to single out individuals who have shown great care during their stay. We look forward to helping with any future needs or questions you may have.

April 04, 2023

I ended up at this dealer after a dumb mistake on my part. The service team got me taken care of and made the best of my situation to get me back on the road as soon as possible. Mike was a great help. More

by skiprj95
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave feedback about your experience at Cumberland Chrysler Dodge Jeep Ram. We're so glad that Mike was able to help get you back on the road as quickly and seamlessly as possible. We are proud of our service team and we will be sure to pass along your compliments to him! We apologize for any inconvenience caused due to lack of TV channel options during your long stay. We'll definitely keep this in mind for future reference so we can make sure our customers enjoy a comfortable stay with us when they visit again. Thanks again from all of us here, and we look forward to seeing you next time!

April 04, 2023

Staff are very informative and helpful. Tganks you for a quick and quality service. Thank you More

by clbarber1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us. We are delighted to hear that our staff was helpful and that we were able to provide you with quality service. It's been our goal since day one to ensure every customer leaves Cumberland Chrysler Dodge Jeep Ram happy, so we truly appreciate you sharing your positive experience. It's been a pleasure serving you and we hope to have the opportunity do it again in the near future. Thank you again!

April 04, 2023

Very pleasant staff. Inand out quickly. Cumberland Jeep does it right when it comes to service. More

by Suchasillygirl
Recommend Dealer
Yes
Employees Worked With
Do not know names but great service dept.
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review about your recent service experience at Cumberland Chrysler Dodge Jeep Ram! We are thrilled to hear that our staff was Pleasant and that you were able to get in and out quickly. At Cumberland Jeep, we strive to provide excellent customer service and quality repairs, so it is wonderful to hear that your experience reflected this. We hope you keep us in mind for all of your automotive needs and look forward to seeing you again soon!

April 04, 2023

Great service. Advisor kept me up to speed when my truck repair would be completed. Dealership has serviced my truck many times and I will continue going back. More

by vernonfatboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for the five-star review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your truck service! We are thrilled to hear you found our service exceptional and that you are a repeat customer. Your ongoing loyalty means a lot to us. We appreciate your feedback, and we will make sure our advisor knows of your compliments. Thank you again for taking the time to leave a review, and we hope to see you next time!

April 03, 2023

We were traveling and discovered a screw in one of our tires. It was not flat but we wanted to have it fixed before leaving the next morning. The service dept was very understanding of our situation. Unfo More

by Shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Hi there, thank you so much for taking the time to leave your kind words about the team and service at Cumberland Chrysler Dodge Jeep Ram. We are incredibly grateful for feedback like yours that helps us understand how we can continue striving to exceed expectations. We appreciate your understanding and patience when it came to finding a compatible tire, and we are pleased that the team was able to take care of your issue in an efficient manner. And of course, we're delighted that we were able to provide you with complimentary labor – our team takes great pride in providing excellent service with a friendly smile. We sincerely hope that you are enjoying the rest of your road trip! Thank you again for choosing Cumberland Chrysler Dodge Jeep Ram as your automobile service provider.

March 31, 2023

Excellent customer service Communication was great Great listener Smoothest car purchase I have ever made . More

by LYNNGLASSIE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram, we really appreciate it. We're delighted to hear that our customer service was excellent and that our team were great listeners! It sounds like this purchase was a smooth ride from start to finish and we hope it continues going forward. If there is anything else we can help with in the future, please don't hesitate to get in touch. Thank you for choosing us for your car purchase and have a great day!

March 30, 2023

I have purchased vehicles from Cumberland Chrysler for 25 years. Their service department is excellent. More

by Ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Mike,and Jason from the service department
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Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback and your loyalty, we truly appreciate your patronage and support over the years! It means a lot to our family here at Cumberland Chrysler Dodge Jeep Ram. We're glad to hear our service department has been able to meet your expectations over the years and that you have been able to trust us with your car purchases. If there's ever anything else we can do for you don't hesitate to reach out!

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