Cumberland Chrysler Dodge Jeep Ram

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a great review. We're so happy to hear that we were able to give you a pleasant and friendly experience. On top of that, we're proud that our team took care of you right away with excellent service and a clean environment. We really appreciate your kind words on behalf of Cumberland Chrysler Dodge Jeep Ram. Thank you once again and we hope to see you soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and for your loyalty as a customer over the last 18 years! We are thrilled to hear that our team members Chris, Mike and Jason exceeded your expectations during this visit. We strive to make each customer feel like they are being taken care of with excellent service, and it sounds like that was accomplished with your experience. We appreciate the time you took to review our dealership and look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of Cumberland Chrysler Dodge Jeep Ram! We are thrilled to hear that Mark could help make your experience so effortless and positive when purchasing your new Jeep Wrangler. Our goal is always to provide exemplary service and it sounds like we hit the mark in that regard with your visit. We look forward to servicing your Jeep with the same level of dedication and care, and thank you again for your loyalty!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving such a great review and for choosing to shop with us at Cumberland Chrysler Dodge Jeep Ram. We are very happy to hear that Christy provided you with the excellent service you deserved here and that you are pleased with your new purchase. Your happiness is our number one priority and we apologize if your experience prior to shopping with us was not up our usual standards. We thank you again for taking the time to leave this five-star review, it really means a lot! We hope to have the chance to serve you in the future as well.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review of your experience with Cumberland Chrysler Dodge Jeep Ram. We are delighted that our team was able to be friendly and quick during your service visit. We always praise our staff for living up to our high standards of customer care, service, and satisfaction and it is wonderful to have that praised further by our delighted customers! It means a lot to us – thank you! We truly appreciate it when customers provide feedback on their experiences, so thank you for letting us know how we could improve. We look forward to your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your outstanding review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your vehicle maintenance needs! We are so pleased that our knowledgeable staff was able to provide you with the high-quality service and oil that your vehicle deserves. We strive to ensure our customers have a great experience every time they visit us. Your feedback helps us both recognize and reward excellence throughout the dealership. Once again, we thank you for choosing Cumberland Chrysler Dodge Jeep Ram. Please don't hesitate to contact us if there is anything else we can do for you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us, we really appreciate your positive feedback! Our team works hard to ensure every experience with us is pleasant, helpful and courteous so it's great to hear that reflected in your review. Your words mean a lot and I will make sure they are shared with our amazing team. We're thrilled that you've found us trustworthy and easy to deal with, it's a priority of ours that every customer leaves feeling satisfied. We hope to continue serving you for years to come and thank you again for your kind words.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. Every customer's experience with us is important, and we strive to ensure everyone is pleased with the level of service they receive. It appears that on this occasion, we did not meet your expectations. Please accept my sincere apologies. We are conducting a thorough review of your experience in an effort to understand what went wrong and determine how we can do better moving forward. We take all feedback seriously and are committed to providing the best customer experience possible. Please don’t hesitate to contact us directly if you have any additional concerns or needs that we can help with.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us. We appreciate that you trusted us with your time and your vehicle. We apologize that the recall repair was not able to be completed on the same day as it was outside of our control; however, we are glad that we could offer the oil change discount in light of this inconvenience. At Cumberland Chrysler Dodge Jeep Ram, we strive to provide our customers a top-notch experience beyond just getting their vehicles serviced or repaired. We look forward to the opportunity to serve you again and make sure that your visit is efficient and satisfactory every time.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience of servicing your car with us at Cumberland Chrysler Dodge Jeep Ram. We are extremely delighted to hear that our people made it a fast and easy process. We strive to provide our customers with the highest level of service and we're very glad you chose us; it means a lot to us. We hope you enjoy your car for many miles ahead, and we would love to have you back with us in the future for any servicing needs! Thank you again for taking the time on providing this review; it means a lot!