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Culver City Mazda - Service Center

Culver City, CA

4.8
1,909 Reviews

1,909 Reviews of Culver City Mazda - Service Center

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August 03, 2021

Excellent personalized service, as usual! Steve was great in making sure the process was done right and timely. We’ve had outstanding experience in the past and look forward to more of the same in the future More

by Richard
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Aug 03, 2021 -

Culver City Mazda responded

It is our goal to be efficient and ensure quality with each customer. We are so glad to hear we hit the mark. Congratulations on your new car and have a wonderful week!

August 03, 2021

I've always experienced white glove service here. Miguel was very helpful, and the entire staff is courteous. One issue: there should be a higher limit on courtesy Lyft rides to and from the dealership. Th More

by MISSTISH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Aug 04, 2021 -

Culver City Mazda responded

We are so glad to hear about your experience with us. We are happy to hear about your service with Miguel and the rest of the staff, we will be sure to let them know about your kind review. Due to the spike in demand on ride share companies with the lack of workers and higher gas prices, our policy has been adjusted to we will cover a round trip if the customer is going 8 miles or less. If over 8 miles then we cover a one way trip. Customers will have to arrange for their trip back. We are sorry about the inconvenience with this, we are trying our best to accomodate each customer during these unprecedented times. Thank you for your patience with us, have a wonderful week!

August 02, 2021

Excellent service. Everyone is completely helpful. The service is very quick and easy. If you are waiting, someone will acknowledge your presence and will be right with you. More

by VMENDOZA_05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Aug 02, 2021 -

Culver City Mazda responded

We are so happy to hear this. Quality service is always the goal and we are glad we hit the mark. We hope that if you have any other questions or comments you will let us know. Have a wonderful week!

August 02, 2021

They offered me a ride home since my vehicle was going to take all day in service, Amy was also really helpful, friendly and professional! More

by RRIVAS15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 02, 2021 -

Culver City Mazda responded

We are elated to hear about your experience with us and we are thrilled that Amy was able to get you everything you needed. Have a wonderful week!

August 01, 2021

Amy was great. Kind, helpful and clear on the cost of the service. Wish her all the best. You are lucky to have Amy. Thanks More

by SHOLEHSAZEGAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 02, 2021 -

Culver City Mazda responded

We are happy to hear about your experience with Amy. She really is an amazing person and a great asset to our team. we appreciate your kind words and will pass on your message. Have a wonderful week!

Aug 02, 2021 -

SHOLEHSAZEGAR responded

Thanks

July 26, 2021

My service experience was great. I scheduled my appointment through the app. I was able to schedule an early appointment. When I arrived I only waited 5 minutes for a service advisor. I told him wh More

by kec712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Champagne
Jul 27, 2021 -

Culver City Mazda responded

We are happy to hear that service exceeded your expectations. We are happy to hear about the app saving you time, that is always the goal to be efficient and get you what you want. We understand your time is valuable and we appreciate your patience with us. We appreciate your positive feedback and we hope to see you soon. Let us know if there is anything we can do more to help.

July 26, 2021

Friendly, quick and great service. they found out that I am an educator and gave me a free service. Everyone is real friendly. Highly recommend Culver City Mazda! More

by jerkoppe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jul 27, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us! We pride ourselves on our quality, friendly and efficient service. Please let us know if there is anything else we can do for you!

July 26, 2021

Aaron Correa did a phenomenal job in making me feel welcome and taken care of from the moment I arrived until the moment I went to the finance Department. More

by ASMITH60
Recommend Dealer
Yes
Employees Worked With
Roman Camacho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Corea
Jul 27, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us! We will be sure to let Aaron know about your review. If there is anything else we can do for you please let us know. Have a great week!

July 26, 2021

Steve has alays been a great service advisor. I highly recomend him. Culver City Mazda has always provided great service and has respect with their clients. More

by mokamura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jul 27, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience. We will be sure to let Steve know about your kind review. Let us know if there is anything else we can do for you!

July 22, 2021

Great service, very professional, Steve kept me up to date on all work being done on the can. I would use them again if need. More

by jose_garcia7
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Steven Ruiz
Jul 26, 2021 -

Culver City Mazda responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again! ~The Culver City Mazda Team

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