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Culver City Mazda - Service Center

Culver City, CA

4.8
1,909 Reviews

1,909 Reviews of Culver City Mazda - Service Center

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October 21, 2021

price quoted over phone for service was different after check in, paid more for service than expected More

by STVNS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix, Alex Flores
Oct 22, 2021 -

Culver City Mazda responded

Thank you for leaving us your rating and review! All of us at Culver City Mazda appreciate your honest feedback!

October 21, 2021

Price is very high,to long waiting for crevice, appointment time was 10 am, they take my car at 11am More

by FIMAROSA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Ruiz
Oct 22, 2021 -

Culver City Mazda responded

I am sorry to hear your experience was not a positive one. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.

October 21, 2021

The only challenge seemed to be getting my car. Had to wait about 15 minutes from when they paged for the car and I received it. I saw it sitting in the lot and had to wait a very long time for them to br More

by BUSINESSJJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Oct 22, 2021 -

Culver City Mazda responded

Thank you for your kind review. We understand your frustration and are sorry that this was your experience. Thank you for taking the time to let us know so we can address the issue.

October 13, 2021

Although the waiting time was long, they provided me "ride" service, and washed my car. Great service. More

by REDROCKET1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Champagne
Oct 14, 2021 -

Culver City Mazda responded

Thank you for taking the time to leave us a review. We appreciate hearing about your experience with us. See you on your next visit!

October 13, 2021

Culver City Mazda is helpful, quick and efficient! The complementary Lyft rides (within the area) are the best part! I trust them with my car and every step of the process is smooth! More

by BecMonts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 14, 2021 -

Culver City Mazda responded

We are elated to hear about your experience. Thank you for taking the time to let u know, Have a wonderful rest of your week!

October 12, 2021

Service was professional, friendly and communicative. I would hesitate to return to Culver City Mazda for my auto service needs. More

by rriberi55
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Oct 14, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us. We pride ourselves on our communication and professional service. We are glad we hit the mark on your visit!

October 12, 2021

Friendly and efficient. Ramon in finance was extremely helpful in handling an error on my registration. Miguel in service was accurate on time estimate of service and very helpful. More

by CHEEKYCLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel in service and James in parts.
Oct 14, 2021 -

Culver City Mazda responded

Thank you for your five-star review, we will be sure to let Ramon and Miguel know about your experience!

October 11, 2021

Great Customer Service, all work needed on my Vehicle was explained in detail and promptly follow up with progress of work repair. More

by galindoj07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Oct 14, 2021 -

Culver City Mazda responded

Thank you for taking the time to write a thoughtful review. We appreciate hearing about your experience with us!

Oct 14, 2021 -

galindoj07 responded

galindoj07@yahoo.com

October 04, 2021

Great, friendly service. There was a little snafu where a recommended repair I greenlit via text didn’t get made, but I that was quickly addressed. More

by EVBORDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix, Steven Ruiz
Oct 11, 2021 -

Culver City Mazda responded

We are happy to hear about your experience with us. Thank you for taking the time to write us a review. We are glad the issue was quickly resolved, we look forward to doing more business with you in the future!

October 04, 2021

My husband and I brought in our son's car to be serviced. Our service advisor Richard was great - very nice and professional. Thank you! More

by cynthia28
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 11, 2021 -

Culver City Mazda responded

We are happy to hear about your experience. Thank you for taking the time to write such a kind and thoughtful review. We hope you have a great week!

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