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Culver City Mazda - Service Center

Culver City, CA

4.8
1,909 Reviews

1,909 Reviews of Culver City Mazda - Service Center

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August 24, 2020

Amy was amazing! I was late to my appointment but she still managed to make it work. I sat in the showroom and worked while my car was being serviced. Finished much faster than I had expected. Super e More

by MAC12303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 25, 2020 -

Culver City Mazda responded

Hello, We're so glad to hear that Amy was such a great help to you during your visit with us! We'll be sure to let her know she's doing an excellent job! We hope you'll visit us again, soon! Best, The Culver City Mazda Team

August 24, 2020

Service I can count on: efficient, reliable, friendly. x x x x x x x x c d d d d d d d d d More

by PPLUSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Aug 25, 2020 -

Culver City Mazda responded

Hello, Thank you so much for your review! We're very pleased to hear the service department has been so helpful and professional! If there's anything more we can do for you, please let us know! All the Best, The Culver City Mazda Team

August 24, 2020

I have had fantastic experiences with Culver City Mazda! Excellent service from start to finish. Amy and Steven were awesome. I appreciate the helpful concierge service too. More

by JACKIEVANLOAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix, Steven Ruiz
Aug 25, 2020 -

Culver City Mazda responded

Hello Jackie, We appreciate your kind words for Steven and Amy! Thank you so much for taking the time to leave us a great rating and review of your experience with us. If there's anything more we can do for you, please don't hesitate to let us know! All the Best, The Culver City Mazda Team

August 22, 2020

Amy was fantastic as usual. I went in for my routine checkup and she made the process smooth, kept me in the loop with what was going on with my vehicle and let me know as soon as possible when it was d More

by DEONH10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 24, 2020 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to leave us a great review! We're thrilled to hear you enjoyed your experience with us, and we hope to work with you again, soon! If there's anything more we can help with, please let us know! Best, The Culver City Mazda Team

August 21, 2020

Amy was amazing. She made sure I recvd the best attention to my needs. I hope I will she will be there during my next visit More

by WINSTONJOHNSON5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 24, 2020 -

Culver City Mazda responded

Hello Winston, We appreciate the kind words for Amy, and will be sure to let her know she's doing a great job! We're more than happy to help with whatever you need, and we look forward to working with you again! Best, The Culver City Mazda Team

August 20, 2020

Service department was extremely unorganized and slow. The "appointment" I scheduled did not mean anything as I had to wait over an hour to drop my car off after the time I selected for an appointment. I More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Mejia
Aug 25, 2020 -

Culver City Mazda responded

Hello J, We're very sorry to see the lower rating. We apologize for the amount of time it took to have your vehicle serviced. We appreciate your feedback as it is what helps us do better next time. We'd like to further discuss your experience over the phone to see how we can make it right. Please reach out to us at your earliest convenience. We look forward to hearing from you.

August 20, 2020

Steve did an outstanding job to resolve multiple issues with my vehicle. He was very polite and up front about the recommended services. Awesome work! More

by PABLOGARZAJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Aug 21, 2020 -

Culver City Mazda responded

Hello Pablo, Thank you for leaving us your feedback! We're always happy to see a positive review from one of our customers! We'll be sure to pass along your kind words for Steve, and we hope to work with you again, soon! All the Best, The Culver City Mazda Team

August 20, 2020

Always friendly staff and quick service. I’ve always been happy with this dealer’s service. Amy is so kind and professional. And they spare me my time. More

by Alex Park
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 21, 2020 -

Culver City Mazda responded

Hello Alex, We're more than happy to provide our customers with smooth, efficient service. We're grateful for your feedback and review! We'll be sure to let Amy know she's doing a great job! We look forward to working with you again, soon. Best, The Culver City Mazda Team

August 20, 2020

It was great working with Culver city Mazda. Very easy going - polite and helpful good staff. They do everything possible to take care of their clientele. I was given a date and my car was ready sooner th More

by OLE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gladis Belloso, Amy Felix, Alex Flores, George Mejia, Steven Ruiz
Aug 21, 2020 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to leave us a great review! We really appreciate your kind words for our team. If there's anything more we can do to help, please let us know! Best, The Culver City Mazda Team

August 18, 2020

Very modern approach (texting, complimentary Lyft rides) which is appreciated. Everything was explained up front and upon completion. I'm knocking a star because I arrived when they said my car would be r More

by JPISBELL
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 20, 2020 -

Culver City Mazda responded

Hello, We're very happy to hear your experience during your visit was a pleasant and efficient one! We appreciate you taking the time to leave us your feedback as well, as that is what helps us understand how we can continually improve and better serve our customers. We look forward to working with you again! All the Best, The Culver City Mazda Team

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