Cullman Dodge Chrysler - Service Center

Great dealership, helped me with all my problems I was having with my Ram and answered all my questions. having with my Ram and answered all my questions. More

Took the truck in for an oil change. Got right in without waiting. Brian, the service manager did great . Got right in without waiting. Brian, the service manager did great . More

We were traveling from Mississippi when our Dodge Ram got locked in 4wheel low. We took it to the Service Department at Cullman Dodge. Lisa waited on us and did an excellent job. She was very professional an locked in 4wheel low. We took it to the Service Department at Cullman Dodge. Lisa waited on us and did an excellent job. She was very professional and did everything she could to make our experience as good as possible. She noticed we were traveling and got our parts ordered and kept us updated through the entire process. She let us know when the parts arrived and when the service was done. I can't say enough about how good a job she did. Jamel Abraham More

Two separate visits for different automobiles. One to sales and the other to service. Both were bad experiences. One to sales and the other to service. Both were bad experiences. More

Brought my 2018 Jeep Wrangler in for recall work and for a check on a noise that was knocking under the hood. Recall work done without an issue. However, we were told that it was not worth the effort to che a check on a noise that was knocking under the hood. Recall work done without an issue. However, we were told that it was not worth the effort to check the knocking noise, even though it was still under warranty. More

My 1994 Jeep Cherokee was in for the driver side door handle & lock fix. I could enter - & exit - ONLY by the FRONT PASSENGER SIDE door - an incredibly exasperating ordeal for a 91 year old! The cen handle & lock fix. I could enter - & exit - ONLY by the FRONT PASSENGER SIDE door - an incredibly exasperating ordeal for a 91 year old! The center console door was broken during the process of entering from the front passenger side door & climbing OVER THE PASSENGER SEAT, CENTER CONSOLE and finally, into the DRIVER'S SEAT. In the end, the Driver side door handle & lock was replaced & the CONSOLE DOOR fixed in only 2 days. Service Mgr. CLIFFORD SMITH, his JEEP Service & Parts men are JEEP MAGICIANS & truly deserve an honest FIVE (5) STAR RANKING!!!!! More

Service is off the charts. We were on our way home from fall break to Indiana and our tire pressure warning alarmed. We actually blew a tire on the way down, so we were over se We were on our way home from fall break to Indiana and our tire pressure warning alarmed. We actually blew a tire on the way down, so we were over sensitive. We got so lucky to stop on their exit. The Shell station air compressor was out of order so we went to this dealer. Immediately, Lisa took control and asked her team to help get this family home. I was generally overwhelmed by the team, their hospitality and care. We made it home 500+ miles later. If I was remotely closer, I would do business with this dealership in a heartbeat. You could just feel it in the culture when you heard them greet (not stalk) customers and talk the people as a function of the car experience. Jeep and ram are pretty cool even though we’re VW people. Unlike at home, Not once did I hear the “we’re short staffed” mantra. Very cool dealership. More

Brian in the service dept. is on point. I had a great experience when I brought my truck to get it serviced. He answered all my questions that I had and was very polite and respectful. experience when I brought my truck to get it serviced. He answered all my questions that I had and was very polite and respectful. More

They customer service department is awful. This dealership is awful when it comes to their service department. I have took my jeep up there several times after calling them and specifically ask This dealership is awful when it comes to their service department. I have took my jeep up there several times after calling them and specifically asking them if they could look at it the next day and of course they could. It only took them 3 days both times to even look at it. My daughter took her jeep up there to have the oil changed, they stripped the oil pan plugged and then said o we didn't do it. It had oil in it when she drove it up there but wouldn't hold oil after they got done. More

We were headed to Huntsville for oil change and called Decatur dodge place first but they couldn’t do oil change til next week so we called Cullman which is closer and they got us in right away no appt ne Decatur dodge place first but they couldn’t do oil change til next week so we called Cullman which is closer and they got us in right away no appt necessary! Very quick and friendly!! More