Crystal Lake Chrysler Jeep Dodge

Typical car dealership. I would have rated them better if it were not for crazy misleading ads. They have one price for their vehicles on cars.com and another price on their I would have rated them better if it were not for crazy misleading ads. They have one price for their vehicles on cars.com and another price on their website with the "dealer add-ons" at an increase of $2500. Apparently, there is no other way for them to be able to advertise on cars.com or cargurus. The ad says "great deal" because they price accordingly knowing that that is not the price they are going to sell for. This "add-on" is not optional either. The whole thing just seems fishy. I read about a dealership in Arizona getting fined for the same tactics. All that being said I still purchased from them because I still was getting a decent fair price, it just wasn't the great deal I initially thought I was going to get. That is likely the reason people keep buying from them. You can likely get a fair deal. I don't believe they are overcharging people it just didn't sit right with me. I wish I would have had more options to buy the vehicle that I was looking for elsewhere. More

Answered all my questions , had my car ready when promised, everybody was very polite and nice promised, everybody was very polite and nice More

Very quick service Staff is super nice Only place I take my car to have an oil change my car to have an oil change More

Everyone is pleasant and willing to help. They went over and above to insure I received the correct Mopar discount that I was offered. They went over and above to insure I received the correct Mopar discount that I was offered. More

Very friendly staff,comfortable wating room also a nlce coffee machine and snacks. Fast service and a car wash. coffee machine and snacks. Fast service and a car wash. More

I have used this place for over 20 years, always excellent care and results. Thank You. Terry excellent care and results. Thank You. Terry More

Evernote was very professional and SA contacted me back the same day great service thanks the same day great service thanks More

The service department is a pleasure to work with. They are efficient and communicate well. They are efficient and communicate well. More

Very quick and friendly. Worked to get us in the perfect car! Robby and Chris rocked it and it happen. Worked to get us in the perfect car! Robby and Chris rocked it and it happen. More

From the time we contacted George/service rep to the time we picked up our truck after service we were impressed. George was efficient and provided outstanding customer service. He was very helpful - we will we picked up our truck after service we were impressed. George was efficient and provided outstanding customer service. He was very helpful - we will continue to bring our vehicle to the dealership for service. More