Crystal Lake Chrysler Jeep Dodge

We purchased a truck and paid cash. We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission to do this. Very discouraging. When I called the Sales Manager his answer was "we had to protect the house" in case your check didn't clear. I offered several times for them to call our bank to verify funds. They said it was not necessary. I didn't know they applied for a Chase Auto loan until I received a letter in the mail from Chase. More

Great service and fast they did a great job and it was a fair price fair price More

I wanted to purchase a vehicle and I live in another state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put in touch with a manager to try and discuss the sale price and it seemed the manager was being bothered. He did not seem interested speaking to me or going forward with a sale. I was told that he would call me back in 10 minutes, which never happened. I was willing to put money down to hold the vehicle while the sale price was being worked out and was told that they do not do that, only for test drives. More

We brought in our Pacifica for a check up before we drive 2000 miles. Quick friendly service! 2000 miles. Quick friendly service! More

Arnold was very professional and on top of things. He made the experience pleasurable and stress free! He made the experience pleasurable and stress free! More

You have provided all of my service for at least 15 years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy. years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy. More

Staff was very nice and got my services done faster than I had anticipated! In and out in 40 mins I had anticipated! In and out in 40 mins More

Great service very quick even though it was very busy the oil change guys are very nice oil change guys are very nice More

The people at this dealership are friendly, courteous and helpful. The Jeep comes back cleaner than when I drop it off which is a bonus. helpful. The Jeep comes back cleaner than when I drop it off which is a bonus. More

It’s a great dealership and the customer service is very helpful and efficient and down to earth. helpful and efficient and down to earth. More