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Crystal Lake Chrysler Jeep Dodge

Crystal Lake, IL

3.6
408 Reviews

5404 S Illinois Rte 31

Crystal Lake, IL

60012

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Showing 408 reviews

December 06, 2023

Saw vehicle on auto trader called to schedule a video call walk around. They said they would just make a video and send it to me. They neglected to show minor damage that would affect price. Went back More

by trugsley
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
jennifer, Caitlin, Patrick, dont remember top managers name.
September 20, 2023

The salesman ran my credit without my permission. He said he was gathering my information just in case we came to an agreement on the price of the vehicle. He said he was just getting ahead of the ga More

by tom.sharp69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Calabrese
August 06, 2023

TLDR ~ *Bring your business elsewhere! !!* Today (8/5/2023), my mother came to this dealership to purchase a vehicle that fit the exact description of what she wanted. She did extensive More

by Lytelcyning
Recommend Dealer
No
Employees Worked With
Jose
June 12, 2023

Kevin Lessner was awesome to work with! Great dealership I would buy again from them More

by Dtmana77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Lessner
May 27, 2023

Had an appointment set to look at a vehicle, drove from out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage custome More

by dwnorris88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zuly, Scott Rosenberg, Brad Stickels
April 28, 2023

You can really tell that this place has new ownership. These guys are a joke. Quote you one price over the phone and then when you get there magically the price increases. Will never go to this dealer More

by LARRYG2170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
December 19, 2022

Jenny was the first personal contact I had at the dealer. I have to say that she was phenomenal. She definitely stayed in contact with me. Jenny worked with me on times when I was able to come in and view th More

by whatu5a1d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny G.
Dec 19, 2022 -

whatu5a1d responded

Jenny was great to work with. She has the patience of a saint. I’m not the easiest person to work with. She took her time and went above and beyond. She did a great job from start to finish. Because of her patience and answering all of my questions. I decided to purchase the vehicle. I would definitely recommend her to anyone. Great job Jenny! 👏🏻 Thank you 🙏🏼

December 18, 2022

Had an appointment to go back and look at a Kia in the daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light More

by whatu5a1d
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jenny
December 11, 2022

Our salesperson, Cody, was knowledgeable, listened to us and got us good deal. Thanks, Cody! More

by Labisie403
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Barnes
November 28, 2022

We purchased a truck and paid cash. We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission More

by WERCHIEFSFANS
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake, Patrick, Jason
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