Crystal Lake Chrysler Jeep Dodge

July 2011: This company doesn't even deserve 1 star. The techs put our lives in danger. Our 2008 Chrysler Town and Country was serviced twice for brakes within 1 month. The first time while changing the rea techs put our lives in danger. Our 2008 Chrysler Town and Country was serviced twice for brakes within 1 month. The first time while changing the rear brake pads, they incorrectly installed the caliper and a clip broke off, resulting in a unusual noise. We took it back to have the mistake fixed prior to leaving for a vacation, traveling from IL to NC. Due to ANOTER technician mistake (while fixing the first mistake) the lug nuts were not tightened enough or over torqued. All but 1 lug nut and stud sheered off completely. The rear wheel was being held on by 1 lug nut (on a highway going 75mph)!! Leaving our family in a very dangerous, possibly fatal situation. Their poor service and negligent technicians are fully to blame. After having the vehicle serviced in Kentucky. We took the faulty part to Crystal Lake Chrysler to show the mistake that had been made. We were mistreated and every person we dealt with was disrespectful stating "well, cars break" not taking responsibility for the negligent mistakes. July 2012: Now a year later we are being mistreated again by the Service Manager, George. We took it in to have a recall fixed and the brakes done. We were very skeptical due to our last experience but gave them the benefit of the doubt and asked to have the best of their service team only touch the vehicle. They remembered us from our incident last year. The service manager argued stating "they never touched the rear brakes" and raised his voice, being very rude. But when confronted as to why last year our rear wheel/brake was the problem (DUE TO THE BRAKES BEING DONE), he gets very defensive. I am speechless. They are so unprofessional and rude and do not take responsibility for their negligence. I advise everyone to not go anywhere near this dealership. We plan to contact Chrysler's corporate office and the BBB to report this terrible facility. More

I went in to look at a used car. I offered $4000 cash for the vehicle with a down payment of 2000 and a "total loss check" coming Monday to complete the transaction. The salesman came backa dn stated we do the vehicle with a down payment of 2000 and a "total loss check" coming Monday to complete the transaction. The salesman came backa dn stated we don't take deposits but on Tuesday we had another inquiry and they are coming ion this weekend and said they would pay the full asking price of 4997.00...well the car was allright and for the price I would have taken it but I placed a phone call to another dealership and ended up buying a car for $9000....their loss as I had CASH !!!!!!!!! More