Crystal Lake Chrysler Jeep Dodge

Had an appointment to go back and look at a Kia in the daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light. So I made appointment for that. Was 2 blocks away and received a text that car was loaned out. I’m not sure of the miscommunication there but totally a inconvenience. Doesn’t really look good for the dealership. Plus it’s not like I live around the corner. Sat there for 1/2 hr or more and left with no answer of the car still available for sale. I like the car but not happy with the dealer. They did reach out to me from the internet sales department. I responded back to them that I want to purchase the car. Although my husband thinks that the car is sold or on the 7 day trial return. I hope that is not the case. I hope that they were not lying about the status of the car to us. More

Our salesperson, Cody, was knowledgeable, listened to us and got us good deal. Thanks, Cody! and got us good deal. Thanks, Cody! More

We purchased a truck and paid cash. We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission to do this. Very discouraging. When I called the Sales Manager his answer was "we had to protect the house" in case your check didn't clear. I offered several times for them to call our bank to verify funds. They said it was not necessary. I didn't know they applied for a Chase Auto loan until I received a letter in the mail from Chase. More

Great service and fast they did a great job and it was a fair price fair price More

I wanted to purchase a vehicle and I live in another state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put in touch with a manager to try and discuss the sale price and it seemed the manager was being bothered. He did not seem interested speaking to me or going forward with a sale. I was told that he would call me back in 10 minutes, which never happened. I was willing to put money down to hold the vehicle while the sale price was being worked out and was told that they do not do that, only for test drives. More

We brought in our Pacifica for a check up before we drive 2000 miles. Quick friendly service! 2000 miles. Quick friendly service! More

Arnold was very professional and on top of things. He made the experience pleasurable and stress free! He made the experience pleasurable and stress free! More

You have provided all of my service for at least 15 years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy. years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy. More

Staff was very nice and got my services done faster than I had anticipated! In and out in 40 mins I had anticipated! In and out in 40 mins More