Crystal Lake Chrysler Jeep Dodge

Great customer service I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and politely. Coming to this dealership is a pleasure, not a burden like so many are. More

Accomidating My salesman Murph went above and beyond to help make this a positive experience. He took the time to travel to my house 40 miles away to make a situat My salesman Murph went above and beyond to help make this a positive experience. He took the time to travel to my house 40 miles away to make a situation smooth. Thanks guys! More

No Customer Service Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil chan Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil change and have a coupon for 3 oil changes for $99. We are told for a variety of reasons we cannot use the coupon. So it cost us $80 for an oil change. We did not get a tire rotation or anything else. We are DONE with Crystal Lake crysler Jeep Dodge Ram. We will not step foot in their dealership ever again More

New Lease We’d been to the dealership for service on both of our cars prior to today and have always had a pleasant experience. Today, we finalized a lease on a We’d been to the dealership for service on both of our cars prior to today and have always had a pleasant experience. Today, we finalized a lease on a 2019 Dodge Ram. From Justin to Bob and everyone inbetween it was a very smooth, quick process. Everyone was very personable and professional. We will continue to recommend the Dealership. More

Great dealership I have bought numerous vehicles from them and have always been treated like family. They treat you fairly with a no pressure comfortable atmosphere an I have bought numerous vehicles from them and have always been treated like family. They treat you fairly with a no pressure comfortable atmosphere and the owners are always involved More

Oil change 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealers 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealership, another 20-30 minutes, to reset the change oil light. When I had to come back to reset the light I was told someone would be out to help me. I had to go into the dealership and track someone down. It seemed like the service department was more interested in packing up and going home. A two minute fix that cost me a half hour. The service in the past has been excellent. I cannot say the same for yesterday’s service. More

Oil change and suspension issue Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me t Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me there was nothing wrong with the van but all they did was do a visual look at it did not drive it at all then tell me that I have to schedule another time to come in for a ride along with one of there techs. Why can’t I do that today. They where short staffed but to have the tech take 5 minutes to drive the van around you would have heard the noise. When I took it there the van was under the 36k miles so would have been covered under warranty now it’s over the 36k miles I have the unlimited warranty but have to pay 100 bucks when it should have been fixed the first time I brought it in Other dealer told me that the strut axel bearings need to be replaced I will never go here again More

Horrible Wait Times I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hard I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hardly express. I had requested a car wash with this past oil change. Not only did I wait 1 1/2 hours my vehicle was never washed. I will not be returning to this dealership for my future oil changes. I’ve had good experiences for other service matters, but the Express oil change needs much improvement. More

Worst customer treatment I ever saw in my life Do not buy the vehicles from this "dealer". Do not but any Chrysler product at all. Respect yoursef, respect your time, your money and your hard work. Do not buy the vehicles from this "dealer". Do not but any Chrysler product at all. Respect yoursef, respect your time, your money and your hard work. The service at this place is terrible. No, not just terrible, ridiculously terrible. The sales people are absolutely ignorant and obviously oriented to make just a sale and not to build the relationship with the customer. I didn't get even a minute of my sales guy's attention all three times I came back to the dealer after the purchase was made. The service department is totally useless for me. It took two times to bring the vehicle back to the dealership for painting up the scratch (which shouldn't be there on a new vehicle at all OR should be taken care of BEFORE the vehicle went to the customer) and adjust the doors (poor quality of assembly). The doors issue hasn't been fixed. For some unknown reason, dealer uses third party company for paint up work and another body shop to adjust the doors in a WARRANTY case. How could the AUTHORIZED dealer with such a terrible service department ever exist? Even though I must admit the great customer service skills of the customer service relations manager Carrie, it still didn't help to improve an overall horrible purchase experience. My general impression about the dealer (and now - about the manufacturer brand as well) is awful. Update. As the part of a dealer's great customer care, I've got the bullying email from the sales manager threatening to file a harassment lawsuit against me. And that is just for sharing my truly bad experience of a truck purchase. Is anybody still willing to come here for a wonderful customer service? More

First time buyer from this dealership The buying experience was ok salesman at times would talk down to me as if at 60 it was my first time buying a car. When I told the salesman that I The buying experience was ok salesman at times would talk down to me as if at 60 it was my first time buying a car. When I told the salesman that I wanted the truck I told him that I would be in with a check early the next day. I was then asked if I wanted the vehicle to take with me that night, I said sure at which time they started to fill out a credit app. I told him I did not want that done and just told him I would be in the next day to pick it up.. after a short verbal battle I said that it needs to be detailed and that would give them time to clean up the interior as well as remove any window stickers that had to be removed, he agreed. I arrived the next morning and found my shiny new vehicle in the parking lot. After the paperwork was done I left. Nobody said let me go over the truck to show you how it all works just let me go. I got home and noticed that residual sticker glue was left in several locations and that the inside of the truck had not been detailed or even cleaned as I found candy wrappers on the floor in the back seating area. Also dirt was found on the pillar handles in front. I was told that they would look for the second key fob or have it replaced, 5 days later I had to call to see if they had found it, I had to ask for a replacement. Well it’s bedn several weeks now and nit one person from the dealer has followed up and asked how the truck is running or if there was anything they could do.. More