Crystal Lake Chrysler Jeep Dodge

Trouble Free Purchase I located a Jeep online that Crystal Lake Jeep had in inventory and talked directly to Rich Faul. He was very professional and handled the sale expedi I located a Jeep online that Crystal Lake Jeep had in inventory and talked directly to Rich Faul. He was very professional and handled the sale expeditiously. He provided a fair price and I went in and finalized the paperwork and picked up my new Jeep. Herb Meyer took the time to explain the features of the Wrangler before I left. It was a very smooth and painless process. I recommend Rich and the Crystal Lake Jeep team to any buyers. More

SERVICE TEAM WAS GREAT, SALES TEAM UNPROFESSIONAL Just a scheduled oil change. The girl at the service counter was polite and they did a quick and great job on the routine service. The sales staff w Just a scheduled oil change. The girl at the service counter was polite and they did a quick and great job on the routine service. The sales staff was unprofessional. Although I wasn’t dealing with them, I overheard profanity being used (F-bombs), and one sales guy was on a mission to find a set of keys and it had to become known to everyone in the dealership. He even reprimanded an employee in earshot of most people. I am not a person who is offended by foul language, but know that many are and the dealer had several customers, who may have found this a bit ridiculous. More

Needed an oil change, tire rotation and an issue with smell I brought my Durango in for an soil change tire rotation and a antifreeze smell. All work was performed in a timely manner and I even was able to get I brought my Durango in for an soil change tire rotation and a antifreeze smell. All work was performed in a timely manner and I even was able to get a vehicle to use while the repairs were made. More

Excellent service department Have been bringing our cars and trucks here for years due to their great service department. Sal and his staff are wonderful to deal with and the mech Have been bringing our cars and trucks here for years due to their great service department. Sal and his staff are wonderful to deal with and the mechanics pay attention to the details. We even bring our other males there and they take care of those as well. More

The best dealer in town Terrific The greatest dealer in the Midwest could not find a more reasonable and acceptable dealership to do business with one of the best I’ve ever f Terrific The greatest dealer in the Midwest could not find a more reasonable and acceptable dealership to do business with one of the best I’ve ever found More

Service I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me an additional $70. The battery cost $200 then $140 for the diagnostic and install. We purchased our last 3 cars from this dealership. I will not be returning More

Awesome dealership and service department This is our 3rd vehicle from this dealership and were back there again this week to purchase the 4th vehicle. Great place to get new and used vehicles This is our 3rd vehicle from this dealership and were back there again this week to purchase the 4th vehicle. Great place to get new and used vehicles!! Thank you!?’ More

Everything went smooty Everything in the process of getting our hood repainted went very smoothly. Took the van in for them to look at. They said they would have to get appr Everything in the process of getting our hood repainted went very smoothly. Took the van in for them to look at. They said they would have to get approval it would take a week. In a week they called and we set up appointment. Took two days as they estimated. Courtesy car was great. Everyone was very courteous and friendly. More

Straight Shooters Going to this dealership, we noticed it wasn’t run like your typical dealership. The prices were fair and that was without them applying every incenti Going to this dealership, we noticed it wasn’t run like your typical dealership. The prices were fair and that was without them applying every incentive to the car that nobody qualifies for. This left little room for negotiations but the price was still much lower than all other dealerships. It never felt like the game most dealerships try to play with you. The ease of buying a car here versus elsewhere was unbeatable. More

Courteous, Quick, Reliable Service I brought my 2016 Challenger in without an appointment. I needed an oil change, tire rotation and recall completed. I was in and out within an hour!! I brought my 2016 Challenger in without an appointment. I needed an oil change, tire rotation and recall completed. I was in and out within an hour!! The service advisor Eva was courteous, polite and welcoming. I highly recommend CL Jeep, Chrysler, Dodge. More